System Administrator 2

• Location: Vancouver, Washington
• Type: Contract
• Job #8881

Overview:

ACS Professional Staffing is looking for an employee to work hybrid with our client. This System Administrator 2 position will provide technical support for the agency's software services and operational technology functions. The role supports products and specialized technologies used in real-time transmission system operations, application services, and the delivery of critical operating information necessary for agency functions. Key areas of focus include software development support, platform services, and DevSecOps tools. This full-time position is located in Vancouver, WA.

Pay range: $35.68 - $50.98

Benefits:

• Paid holidays: 11
• PTO: Starting at 10 days
• Sick Leave: Up to 56 hours per year (prorated based on start date)
• EAP: Employee Assistance Program
• Benefit options available: Medical, Dental, Vision, FSA, DCA, LPFSA, HSA, Group Life/AD&D, Voluntary Life/AD&D, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Voluntary Critical Illness, Voluntary Accident, Hospital Indemnity, 401k (immediately eligible for employee and employer contributions - employer match up to 4%)
• Other benefits include the following: Calm App, LifeBalance Discount Program

Responsibilities:

• Maintain server systems (including clusters) with minimal impact to customers.
• Write operational procedures for computer operators, computer system monitors (CSM), software staff, and other users as required.
• Provide technical assistance and training to the operators, CSM's, and hardware and software staff.
• Plan and coordinate projects and design software so that new operating requirements can be added while verifying the continuous availability of the existing system.
• Provide expertise, recommendations, and assistance on software programming / developer components for large projects; or may be assigned smaller projects to carry out from cradle to grave. Project work may include:
• Provide input and recommendations to project teams on programming / software solutions for large project(s)
• Provide advice and recommendations to project teams on programming / software components of large project(s)
• Plan / develop and recommend software projects for manager consideration, such as the automation of routines
• Collaborate with stakeholders and users to help define or refine programming / scripting needs, as requested.
• Support problem resolution and troubleshooting, including:
• Study existing failures and electronic problem reports, including those of hardware interfaces, to trace and identify the cause of the problems.
• Work with the hardware staff, dispatchers, communications, and field personnel to develop and recommend solutions.
• Develop and implement software solutions and procedures to recover from malfunctions in order to keep downtime to a minimum.
• Design and write diagnostic software to enable hardware personnel to find and solve hardware problems.
• Provide Control Center (CC) Operational Support, including:
• Monitor and analyze performance of the suite of JDT Systems.
• Design and install software changes, per established procedures, to improve performance.
• Write / draft and recommend, or revise, a variety of new or existing Control Center (CC) functional, security, and testing procedures, required to address system issues and/or changes. These procedures are developed for use by mission critical CC support staff, such as Computer Operators, Computer System Monitors (NSOC), Dispatchers, software and hardware staff, and other users.
• Provide technical training and assistance on new or revised internal control center procedures to the Operators