Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Location Details: This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Position Schedule / Shift: Monday - Friday, 8:00 am to 5:00 pm
Position Summary: This role serves as a subject matter expert for licensing processes and regulatory requirements, applying specialized knowledge to execute projects and process improvements, and producing detailed reports that enable operational transparency and strategic decision-making.
Key Responsibilities:
- Evaluate licensing workflows and identify opportunities to streamline processes, improve efficiency, and enhance the overall team experience.
- Develop, document, and maintain licensing best practices that support consistency, accuracy, and compliance across the organization.
- Provide training, guidance, and ongoing support to team members as processes, tools, and system functionality evolve.
- Contribute to licensing projects of varying scope, including system upgrades, regulatory changes, new-state expansions, and process improvement initiatives.
- Partner with cross-functional teams, including Legal, Compliance, IT, and Field Operations, to support timely, accurate execution of licensing-related initiatives.
- Serve as a subject matter expert on licensing projects by communicating plans, timelines, risks, and status updates to leadership and key stakeholders.
- Create, manage, and distribute detailed licensing reports that provide meaningful insights for internal and external stakeholders.
- Monitor state, federal, and industry-specific licensing requirements to help ensure ongoing compliance and operational readiness.
- Support leadership by serving as a trusted point of contact for escalated licensing matters and regulatory inquiries.
- Stay current on changing licensing laws, rules, and requirements across states and translate updates into practical guidance for the business.
- Provide backup leadership support for licensing escalations, helping drive resolution and maintain business continuity.
Qualifications:
Required
- College Level Coursework or equivalent combination of education and experience
- 2 years of experience in licensing, regulatory compliance, or related field; experience in financial services or insurance is a plus
- Using Microsoft Office
- Presenting to various levels of leadership
- Creating reports
- Project management or project support within defined scope
- Team collaboration
Knowledge of:
- Licensing practices and procedures across multiple states
- Licensing industry knowledge
Skills:
- Strong understanding of licensing regulations and compliance standards.
- Excellent organizational, analytical, and project management skills.
- Proficiency in Microsoft Excel, or other reporting tools.
- Excellent communication and interpersonal skills.
- Strong organization skills
- Strong written and verbal skills
Ability to:
- Perform research and analysis
- Resolve complex problems
- Collaborate with other departments
Preferred
- Licensing experience to include standard and non-standard companies
Work Environment: This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Compensation & Benefits Overview:
ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).
Compensation
Hourly Compensation Range of $21.88 to $34.04
Benefits
At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.
Health & Wellness
- Medical plans with multiple coverage options, including HSA eligibility.
- Prescription drug coverage.
- Dental and vision benefits.
- Employee Assistance Program (confidential support services).
Financial Protection & Insurance
- Company-paid basic life insurance.
- Optional supplemental life insurance and dependent coverage.
- Short-term and long-term disability coverage.
- Critical illness, accident, and pet insurance options.
Retirement & Savings
- 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
Time Off & Leave
- Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
- Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
- Paid leave programs, including parental, bereavement, jury duty, and military leave.
Career Growth & Education
- Tuition assistance
- Professional certification support with 100% reimbursement for eligible programs.
- Opportunities for career development and advancement.
Additional Perks
- Complimentary AAA membership with roadside assistance and travel discounts.
- Adoption assistance program.
Job Posting Period: This position is open and accepting applications on an ongoing basis and may close at any time once a qualified candidate pool is identified.
Who We Are Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
