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Added 1 min ago
HLS Software Systems Engineer II
Blue Origin LLC
Seattle, WA
…to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the…
Added 6 mins ago
JH
Senior Nuclear Surety Systems Analyst
Johns Hopkins Applied Physics Laboratory
Laurel, MD
- $100,000 USD / year
Prior support to strategic deterrence programs and associated weapon maintenance, storage facilities, or Strategic Systems Programs.
Added 6 mins ago
JH
Senior Systems Engineer- Hull, Mechanical & Electrical (HM&E)
Johns Hopkins Applied Physics Laboratory
Laurel, MD
- $105,000 USD / year
Do you have deep expertise in submarine Hull, Mechanical & Electrical (HM&E) systems?
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ERP Applications Manager
Hitachi Global
Norman, OK
Ensure critical supply chain systems maintain high availability and support business operations.
Added 8 mins ago
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Comprehensive Planning Coordinator
Unified Government of Athens-Clarke County
Athens, GA
- $76,785 USD / year
Added 8 mins ago
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Intern - Capacity Portfolio Representative - Summer 2027
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Kansas City, MO
- $15 to $30 USD / hour
+ Learn and effectively use best-in-class technology systems, including our proprietary global supply chain platform, Navisphere®
Added 10 mins ago
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Director, Data Science and Analytics
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Added 11 mins ago
Pediatric Outpatient Physical Therapist PRN
MultiCare Health System
Puyallup, WA
Everything we do starts with a commitment to children and families. From specialized pediatric care to family-centered support services, our teams work together to create a safe,…
Added 14 mins ago
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Asset Protection Detective, Carlsbad Plaza Camino Real - Part Time
Macy's
Carlsbad, CA
- Part-time
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Added 14 mins ago
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At Your Service Center Associate, Menlo Park - Part Time
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Edison, NJ
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…delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups,…
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Warehouse Associate, China Grove - Full Time
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China Grove, NC
- Full-time
Receiving and Unloading: Load and unload cartons and merchandise from and to delivery trucks, conveyor systems, etc.
Added 19 mins ago
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Manufacturing Purification Manager
Pfizer, Inc.
MA
- $106,000 to $176,600 USD / year
…Good Manufacturing Principles (GMP). Your contributions will support Pfizer's mission to prioritize innovation, creativity, and respect for patients, colleagues, and…
Added 29 mins ago
NA
AIRCRAFT ELECTRICAL LEADER
Naval Air Systems Command
Naval Air Station San Diego, CA
- $45 to $53 USD / hour
You will provide technical advice and recommendations to production, support organizations and customers regarding the examination and evaluation results. | You will provide technical…
Added 29 mins ago
UA
Ammunition Operations Center Coordinator
U.S. Army Joint Munitions Command
Tooele Army Depot, UT
- $50,460 to $80,243 USD / year
Ensures schedules are met and all required materiel-handling equipment and any other needed support is in place in order for personnel to complete assigned tasks. | Monitors and observes…
Added 29 mins ago
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SUPERVISORY GENERAL ENGINEER
Headquarters, Air Force Reserve Command
Youngstown, OH
- $89,508 to $116,362 USD / year
…for a variety of real property facilities, including utility…
Added 29 mins ago
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Program Analyst
Veterans Health Administration
Marion, IL
- $61,722 to $97,087 USD / year
…Assisting in the development of reports and/or presentations to support management decision-making; Assisting in the development of instructional materials based on analyses and conducting…
Added 29 mins ago
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IT SPECIALIST (APPSW)
Defense Finance and Accounting Service
Cleveland, OH · Columbus, OH · Indianapolis, IN
- $90,341 to $121,502 USD / year
Analyzes functional and technical requirements of proposed or existing IT systems to determine avenues of development or modification necessary to meet mission objectives. | Prepares system…
Added 29 mins ago
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Cultural Resources Program Manager
National Park Service
Jemez Springs, NM
- $75,489 to $98,141 USD / year
Added 31 mins ago
Outside Sales Representative
Talnt
Pompano Beach · Pompano Beach, FL
Identify industry trends, competitor activities, and emerging market opportunities to support business development initiatives.
Added 31 mins ago
Electrical Sales Representative
Talnt
Pompano Beach · Pompano Beach, FL
…knowledge of electrical products, power distribution, control systems, and industrial applications. Candidates with backgrounds as Electricians, Electrical Technicians, Electrical…
Added 32 mins ago
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SUPERVISORY IT SPECIALIST (CUSTSPT)
Defense Information Systems Agency
Cheyenne Mountain AFB, CO
- $133,233 to $182,092 USD / year
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Added 32 mins ago
Physical Therapist - Fee
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Perry, GA
Provide recommendations for mobility equipment, therapeutic exercise programs, and safety strategies to support functional independence
Added 32 mins ago
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Flight Test Pilot
U.S. Army Test and Evaluation Command
Redstone Arsenal, AL
- $130,987 to $197,200 USD / year
…evaluation duties for a multitude of aircraft and aviation systems acquisition programs. | Determine maximum limits for safe operation and aerodynamic stability. | Make influential…
Added 32 mins ago
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Data Scientist
Customs and Border Protection
Minneapolis, MN · Indianapolis, IN · Washington, DC
- $74,678 to $138,370 USD / year
…advanced scientific, mathematical, and statistical work to support data-driven decision making across HRM related areas such as the recruiting, hiring, and retention of the…
Added 32 mins ago
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Forestry Technician (Timber Sale Preparation)
Forest Service
South Lake Tahoe, CA · Hot Springs, AR · Blacksburg, VA · Gainesville, GA · Pineville, LA
- $50,460 to $72,644 USD / year
…quantity of timber. | Prepares conventional types of logging systems appraisals, completes timber sale appraisals to determine value, and prepares timber sale or stewardship contracts. |…

Closed listing

Acrisure Digital Solutions, LLC

Sr. Business Intelligence & Operational Analyst

BOSTON, MA, United States
AUSTIN, TX, United States
GRAND RAPIDS, MI, United States
*, NY, United States

The base compensation range for this position is $100,000 - $125,000.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: The base compensation range for this position is $100,000 - $125,000.
Experience: 5–7+ years of experience in business analytics, operational reporting, business intelligence, call center analytics, digital operations, or related field.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

As part of the Acrisure Digital Services (ADS) and Digital Solutions organization, this role serves as a key business partner responsible for leveraging data, reporting, and analytics to support operational decision-making, process improvement, and strategic initiatives. The position collaborates closely with the Analytics organization, business leaders, operations teams, and technology partners to identify business needs, define reporting requirements, and deliver actionable insights that improve performance across digital and call center operations. The ideal candidate brings strong business acumen, analytical expertise, and operational knowledge, particularly within customer service, contact center, digital operations, or shared services environments. This role is critical in ensuring data accuracy, managing large-scale reconciliation efforts, identifying reporting discrepancies, and delivering insights that support business growth and operational excellence.

Responsibilities:

Own and drive the business intelligence and operational analytics roadmap for ADS and Digital Solutions.
Establish and govern key performance indicators, reporting standards, scorecards, and operational performance frameworks across the organization.
Lead the design and delivery of executive dashboards and reporting solutions that provide visibility into operational performance, customer experience, productivity, service delivery, quality, and growth objectives.
Serve as the primary business owner for operational reporting within the ADS team, including analytics requirements and data-driven performance measurement.
Drive organizational accountability through meaningful business metrics, trend analysis, and performance insights.
Lead large-scale data reconciliation, validation, and remediation initiatives to improve reporting accuracy and data integrity.
Establish processes and controls to proactively identify, investigate, and resolve data discrepancies across systems, reporting platforms, and operational workflows.
Translate business strategies and operational objectives into measurable analytics programs and actionable reporting solutions.
Deliver strategic insights and recommendations that influence leadership decisions, operational priorities, workforce planning, and business investments.
Identify opportunities to improve operational effectiveness, reduce inefficiencies, and optimize business performance through analytics and process improvement initiatives.
Champion data governance, reporting consistency, and data quality standards across ADS and Digital Solutions.
Partner with business leaders, technology teams, and the Analytics organization to prioritize and execute high-impact analytics initiatives.
Leverage advanced analytics, AI-enabled tools, and data visualization technologies to transform complex data into actionable business intelligence.
Drive adoption of self-service reporting and analytics capabilities that empower leaders to make faster, more informed decisions.
Act as a subject matter expert on business performance, reporting strategy, operational analytics, and data quality management.

Requirements:

Required Qualifications

Experience supporting contact center, customer service, shared services, digital operations, or business operations teams.
Proven experience working directly with business stakeholders to define requirements and translate business needs into reporting and analytics solutions.
Strong experience with operational reporting, KPI development, performance measurement, and executive-level dashboards.
Demonstrated experience conducting large-volume data reconciliation, discrepancy reporting, data validation, and data cleanup activities.
Advanced Excel skills.
Experience with reporting and visualization tools such as Power BI and Tableau.
Experience working with SQL, data analysis tools, and large datasets from multiple business systems.
Experience collaborating with enterprise analytics, technology, and operational teams in a matrixed environment.
Strong communication skills with the ability to present data findings to both technical and non-technical audiences.
Strong problem-solving, organizational, and project management skills.
Ability to identify trends, investigate anomalies, and provide actionable recommendations to improve business performance.
Customer-focused mindset with a passion for continuous improvement and operational excellence.

Preferred Qualifications

Experience leveraging advanced analytics, AI-enabled tools, and data visualization technologies.
Experience driving self-service reporting and analytics adoption across an organization.
Experience establishing or maturing data governance, reporting standards, and data quality frameworks.
Experience influencing executive-level decision-making through analytics and insights.

Education and Experience:

Required Qualifications

5–7+ years of experience in business analytics, operational reporting, business intelligence, call center analytics, digital operations, or related field.
Bachelor’s degree in Business, Information Systems, Finance, Statistics, Mathematics, Computer Science, or a related field, or equivalent experience.

Preferred Qualifications

Experience in a highly matrixed enterprise environment supporting cross-functional analytics and operations.
Experience in contact center, digital services, or shared services operations environments.

Pay Details:

The base compensation range for this position is $100,000 - $125,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including:

Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
… and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.

About employer

More about this job

Skills

Business intelligence
Reporting
Decision making
Process improvement
Customer service
Customer experience
Leadership
Data visualization
Quality assurance procedures
Microsoft Excel
Microsoft Power BI
Tableau
SQL
Data analysis
Communication skills
Manage quantitative data
Problem solving
Project management
Statistics
Computer science
Team leadership

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