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TU
Enterprise Risk & Compliance Manager
Touro University
New York, NY
- $150,000 USD / year
The Enterprise Risk Manager leads and advances the institution's enterprise risk management (ERM) and compliance program to identify, assess, monitor, and report risks that may impact the…
Added just now
Senior Training and Performance Analyst
Harkcon Inc
Remote, United States
We are seeking a Senior Analyst to evaluate and improve technical training, qualification, and workforce-performance systems. This role is suited to an analyst who can examine job tasks,…
Added 3 mins ago
Technical Analyst, Health Information Technology Unit (O-5 Billet) Non-Supervisory
Immigration and Customs Enforcement
Location Negotiable After Selection
ICE Health Service Corps seeks a Technical Analyst to support technology solutions that improve health care delivery and business operations. Duties include application and workflow…
Added 7 mins ago
Senior Manager, Insights, Amazon Focus
Tinuiti
Remote, United States
…growth killer of all - and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams…
Added 10 mins ago
M
Logistics Technical Planner/Integrator
Markon
Washington, DC, DC
- $130,000 to $150,000 USD / year
…provide strategic logistics planning, process improvement, and technology integration support to the Office of Facilities, Logistics & Services. The position will focus on modernizing…
Added 10 mins ago
RN II
Arkansas Children's
Springdale, AR
Associate's degree or equivalent from two-year college program or technical school or nursing diploma
Added 10 mins ago
BH
Financial Planning & Analysis (FP&A) Level II or Senior Analyst
Black Hills Energy
Fayetteville, AR
- $79,400 to $139,900 USD / year
Recommend and implement process and technology improvements.
Added 11 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Little Rock, AR
- $88,900 to $160,100 USD / year
Do you enjoy understanding business needs and translating them into effective technology solutions?
Added 11 mins ago
Loss Prevention Fraud Analyst
U.S. Bank
Little Rock, AR
…a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers,…
Added 11 mins ago
Director Supply Chain Business Operations
Intermountain Health
Little Rock, AR
…transformational leadership to operational initiatives for information technology to significantly improve the structure and operations functions within their functional areas. The Business…
Added 11 mins ago
Clinical Informatics Analyst
Intermountain Health
Little Rock, AR
…field where experts innovate, design, simplify and translate technology to equitably support the Intermountain Health mission and vision. The position is responsible to perform workflow and…
Added 11 mins ago
Product Manager - Technical
Intermountain Health
Little Rock, AR
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 11 mins ago
C
AI-Augmented Data Analyst
Cognizant
Little Rock, AR
- $115,000 to $135,000 USD / year
As an AI-Augmented Data Analyst , you will make an impact by transforming complex data into actionable insights that support better decision-making across underwriting, claims, finance, and…
Added 11 mins ago
IG
Sr Risk Analyst
Informa Group Plc.
Newton, MA
- $150,000 to $170,000 USD / year
We are seeking an experienced and strategic Senior Cyber Risk Analyst to join our team. This role requires deep expertise in enterprise cybersecurity risk management, with responsibility…
Added 13 mins ago
Visiting Assistant Professor
The University of Akron
Akron, OH
…develop applied skills to qualify for such positions as cyber analyst and law enforcement professionals. The faculty in cyber forensics are dedicated to providing an excellent learning…
Added 20 mins ago
Information Security Analyst
Stifel
Saint Louis, MO
The Information Security Analyst reports to the Chief Information Security Officer (CISO) and is responsible for specific aspects of the security program including regulatory reporting,…
Added 21 mins ago
Loss Prevention Fraud Analyst
U.S. Bank
Saint Louis, MO
…a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers,…
Added 21 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Jefferson City, MO
- $88,900 to $160,100 USD / year
Do you enjoy understanding business needs and translating them into effective technology solutions?
Added 21 mins ago
C
AI-Augmented Data Analyst
Cognizant
Jefferson City, MO
- $115,000 to $135,000 USD / year
As an AI-Augmented Data Analyst , you will make an impact by transforming complex data into actionable insights that support better decision-making across underwriting, claims, finance, and…
Added 21 mins ago
Director Supply Chain Business Operations
Intermountain Health
Jefferson City, MO
…transformational leadership to operational initiatives for information technology to significantly improve the structure and operations functions within their functional areas. The Business…
Added 21 mins ago
Pharmacy Eligibility/Claims Business Analyst
CVS Health
Jefferson City, MO
2-4 years of experience as a Business Analyst (or equivalent) supporting Medicare and Medicaid programs in an operational and/or technology context
Added 21 mins ago
Data Analyst
Tri-County Mental Health Services
Kansas City, MO
In anticipation of a contract award, we are looking for a Top Secret cleared Data Analyst who will support enterprise decision‑making by collecting, analyzing, and visualizing operational,…
Added 21 mins ago
Clinical Informatics Analyst
Intermountain Health
Jefferson City, MO
…field where experts innovate, design, simplify and translate technology to equitably support the Intermountain Health mission and vision. The position is responsible to perform workflow and…
Added 21 mins ago
Product Manager - Technical
Intermountain Health
Jefferson City, MO
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 23 mins ago
WT
(USA) Senior, Data Analyst
Wal-Mart Transportation
United States
- $80,000 to $155,000 USD / year
The Senior Data Analyst will leverage advanced data management, analysis, and visualization techniques to support business decision-making across multiple domains. This role requires…

Acrisure Digital Solutions, LLC

Sr. Business Intelligence & Operational Analyst

BOSTON, MA, United States
NY, United States
AUSTIN, TX, United States
GRAND RAPIDS, MI, United States

The base compensation range for this position is $100,000 - $125,000.

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Job details

Pay: The base compensation range for this position is $100,000 - $125,000.
Experience: 5–7+ years of experience in business analytics, operational reporting, business intelligence, call center analytics, digital operations, or related field.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

As part of the Acrisure Digital Services (ADS) and Digital Solutions organization, this role serves as a key business partner responsible for leveraging data, reporting, and analytics to support operational decision-making, process improvement, and strategic initiatives. The position collaborates closely with the Analytics organization, business leaders, operations teams, and technology partners to identify business needs, define reporting requirements, and deliver actionable insights that improve performance across digital and call center operations. The ideal candidate brings strong business acumen, analytical expertise, and operational knowledge, particularly within customer service, contact center, digital operations, or shared services environments. This role is critical in ensuring data accuracy, managing large-scale reconciliation efforts, identifying reporting discrepancies, and delivering insights that support business growth and operational excellence.

Responsibilities:

Own and drive the business intelligence and operational analytics roadmap for ADS and Digital Solutions.
Establish and govern key performance indicators, reporting standards, scorecards, and operational performance frameworks across the organization.
Lead the design and delivery of executive dashboards and reporting solutions that provide visibility into operational performance, customer experience, productivity, service delivery, quality, and growth objectives.
Serve as the primary business owner for operational reporting within the ADS team, including analytics requirements and data-driven performance measurement.
Drive organizational accountability through meaningful business metrics, trend analysis, and performance insights.
Lead large-scale data reconciliation, validation, and remediation initiatives to improve reporting accuracy and data integrity.
Establish processes and controls to proactively identify, investigate, and resolve data discrepancies across systems, reporting platforms, and operational workflows.
Translate business strategies and operational objectives into measurable analytics programs and actionable reporting solutions.
Deliver strategic insights and recommendations that influence leadership decisions, operational priorities, workforce planning, and business investments.
Identify opportunities to improve operational effectiveness, reduce inefficiencies, and optimize business performance through analytics and process improvement initiatives.
Champion data governance, reporting consistency, and data quality standards across ADS and Digital Solutions.
Partner with business leaders, technology teams, and the Analytics organization to prioritize and execute high-impact analytics initiatives.
Leverage advanced analytics, AI-enabled tools, and data visualization technologies to transform complex data into actionable business intelligence.
Drive adoption of self-service reporting and analytics capabilities that empower leaders to make faster, more informed decisions.
Act as a subject matter expert on business performance, reporting strategy, operational analytics, and data quality management.

Requirements:

Required Qualifications

Experience supporting contact center, customer service, shared services, digital operations, or business operations teams.
Proven experience working directly with business stakeholders to define requirements and translate business needs into reporting and analytics solutions.
Strong experience with operational reporting, KPI development, performance measurement, and executive-level dashboards.
Demonstrated experience conducting large-volume data reconciliation, discrepancy reporting, data validation, and data cleanup activities.
Advanced Excel skills.
Experience with reporting and visualization tools such as Power BI and Tableau.
Experience working with SQL, data analysis tools, and large datasets from multiple business systems.
Experience collaborating with enterprise analytics, technology, and operational teams in a matrixed environment.
Strong communication skills with the ability to present data findings to both technical and non-technical audiences.
Strong problem-solving, organizational, and project management skills.
Ability to identify trends, investigate anomalies, and provide actionable recommendations to improve business performance.
Customer-focused mindset with a passion for continuous improvement and operational excellence.

Preferred Qualifications

Experience leveraging advanced analytics, AI-enabled tools, and data visualization technologies.
Experience driving self-service reporting and analytics adoption across an organization.
Experience establishing or maturing data governance, reporting standards, and data quality frameworks.
Experience influencing executive-level decision-making through analytics and insights.

Education and Experience:

Required Qualifications

5–7+ years of experience in business analytics, operational reporting, business intelligence, call center analytics, digital operations, or related field.
Bachelor’s degree in Business, Information Systems, Finance, Statistics, Mathematics, Computer Science, or a related field, or equivalent experience.

Preferred Qualifications

Experience in a highly matrixed enterprise environment supporting cross-functional analytics and operations.
Experience in contact center, digital services, or shared services operations environments.

Pay Details:

The base compensation range for this position is $100,000 - $125,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including:

Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
… and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.

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More about this job

Skills

Business intelligence
Reporting
Decision making
Process improvement
Customer service
Customer experience
Leadership
Data visualization
Quality assurance procedures
Microsoft Excel
Microsoft Power BI
Tableau
SQL
Data analysis
Communication skills
Manage quantitative data
Problem solving
Project management
Statistics
Computer science
Team leadership

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