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Added 1 min ago
T
Mid-Level Privacy Analyst
TalentRemedy
Washington, DC
- Up to $300,000 USD / year
and program leadership in evaluating the effectiveness, efficiency,
Added 2 mins ago
DB
Part Time Bridal Sales
David's Bridal
Richmond, VA
- $12 to $17 USD / hour
- Part-time
…behaviors, and performing duties related to the presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand…
Added 2 mins ago
DB
Part Time Bridal Sales
David's Bridal
Scottsdale, AZ
- Part-time
…behaviors, and performing duties related to the presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand…
Added 5 mins ago
SO
Associate Fiscal/Administrative Officer
State of Connecticut
Hartford, CT
- $94,882 to $122,027 USD / year
Professional growth and development opportunities
Added 8 mins ago
Assistant Property Manager
Legacy Partners
Monrovia, CA
Team Leadership – Supervise staff and contractors in the absence of the Business Manager. Support and train team members as needed. Maintain property operations per company standards and…
Added 12 mins ago
UG
Project Research Manager I - Remote
UnitedHealth Group
Boston, MA
- $72,800 to $130,000 USD / year
The successful candidate will combine strong project leadership with an understanding of research operations. This individual will be comfortable managing client relationships, study…
Added 12 mins ago
Senior Claim Director
AXIS
Short Hills, NJ · Alpharetta, GA · Princeton, NJ · Stamford, CT · NY
…status, or any basis prohibited by the laws that govern its…
Added 13 mins ago
Business Office Director (Senior Living)
Discovery Village at Naples - AL
Naples, FL
…operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more than 15,000 units nationwide and…
Added 13 mins ago
Sales & Operations Advisor
DriveTime Car Sales, LLC
7211 McKnight Rd Pittsburgh, PA
Serve as a training partner for new hire Sales and Operations Advisors, supporting onboarding and skill development.
Added 13 mins ago
Global Engineering Manager - Germ Protection
Reckitt
Belle Mead, NJ
Provide technical leadership for major capital projects, including URS development, equipment selection, design reviews, commissioning, and technical governance of strategic investments.
Added 15 mins ago
Senior Director, Plant Manager - Prototyping & System Integration
Dynetics Tech Sol, Inc
Huntsville, AL
People Leadership & Organizational Development: Lead and develop a high-performing organization spanning production supervisors, manufacturing personnel, technicians, engineers, and support…
Added 17 mins ago
Senior Associate Director for Training and Development
American University
Washington, DC
…assessment efforts, goal-setting, budget management, policy development, student employment, office operations, program and service delivery, and other office-wide initiatives as directed…
Added 17 mins ago
(Sr.) Lead System Operator Trainer I (II)
PJM Interconnection, L.L.C.
Audubon, PA
General Training Support - Delivering training program on markets, operations, business rules, system conditions or events, internet tool applications and other topics as required. Both in…
Added 17 mins ago
Sr. Engineer I (II)
PJM Interconnection, L.L.C.
Audubon, PA
Lead interconnection analyses to support and guide development projects through the PJM New Service Request Cycle study process.
Added 17 mins ago
AVP Banking Center Manager (Branch Manager)
Bank OZK
Asheboro, NC
Responsible for effectively and enthusiastically managing the banking center, providing leadership, and setting high levels of accountability with team members. Cultivate and maintain…
Added 17 mins ago
AVP Banking Center Manager (Branch Manager)
Bank OZK
Bradenton, FL
Responsible for effectively and enthusiastically managing the banking center, providing leadership, and setting high levels of accountability with team members. Cultivate and maintain…
Added 18 mins ago
Store Manager
Carter's Retail Inc.
Allen, TX
…our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between…
Added 18 mins ago
WI
(USA) Front End Coach
Walmart Inc.
United States
- $71,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…
Added 18 mins ago
WI
(USA) Overnight Stocking Coach, Non-Complex, Management
Walmart Inc.
United States
- $71,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…
Added 18 mins ago
WS
(USA) Food & Consumables Coach
Wal-Mart Stores East, LP
MO
- $65,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…
Added 21 mins ago
Security Solutions Supervisor
UPS
ATLANTA, GA
…mission‑driven environment focused on protecting people, assets, and operations. At UPS, we value individuals who combine skill, judgment, and purpose to deliver results in complex and…
Added 22 mins ago
TG
Practice Assistant II, Orthopedics
The General Hospital Corporation
United States
- $17.71 to $23.2 USD / hour
- Support daily practice operations, including preparing patient charts, scanning medical records, managing correspondence, and maintaining an organized front desk.
Added 22 mins ago
Operations Supervisor, Health-Related Social Needs (HRSN)
Mass General Brigham Community Physicians, Inc.
United States
In partnership with the Senior Operations Manager, manage program spend: monitor utilization and trends, forecast against budget, and keep leadership informed.
Added 22 mins ago
TG
Medical Assistant II- Revere
The General Hospital Corporation
United States
- $22.75 to $24.94 USD / hour
…self–management of health. The design of the care teams, clinical operations, and information technology will ensure that each staff member is well supported and can effectively use their…
Added 22 mins ago
MG
Medical Assistant, Urology
Mass General Brigham Medical Group Northern Massachusetts, Inc.
United States
- $22 to $24.94 USD / hour
…for examinations and procedures and support daily clinical…

Acrisure Digital Solutions, LLC

Sr. Business Intelligence & Operational Analyst

BOSTON, MA, United States
NY, United States
AUSTIN, TX, United States
GRAND RAPIDS, MI, United States

The base compensation range for this position is $100,000 - $125,000.

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Job details

Pay: The base compensation range for this position is $100,000 - $125,000.
Experience: 5–7+ years of experience in business analytics, operational reporting, business intelligence, call center analytics, digital operations, or related field.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

As part of the Acrisure Digital Services (ADS) and Digital Solutions organization, this role serves as a key business partner responsible for leveraging data, reporting, and analytics to support operational decision-making, process improvement, and strategic initiatives. The position collaborates closely with the Analytics organization, business leaders, operations teams, and technology partners to identify business needs, define reporting requirements, and deliver actionable insights that improve performance across digital and call center operations. The ideal candidate brings strong business acumen, analytical expertise, and operational knowledge, particularly within customer service, contact center, digital operations, or shared services environments. This role is critical in ensuring data accuracy, managing large-scale reconciliation efforts, identifying reporting discrepancies, and delivering insights that support business growth and operational excellence.

Responsibilities:

Own and drive the business intelligence and operational analytics roadmap for ADS and Digital Solutions.
Establish and govern key performance indicators, reporting standards, scorecards, and operational performance frameworks across the organization.
Lead the design and delivery of executive dashboards and reporting solutions that provide visibility into operational performance, customer experience, productivity, service delivery, quality, and growth objectives.
Serve as the primary business owner for operational reporting within the ADS team, including analytics requirements and data-driven performance measurement.
Drive organizational accountability through meaningful business metrics, trend analysis, and performance insights.
Lead large-scale data reconciliation, validation, and remediation initiatives to improve reporting accuracy and data integrity.
Establish processes and controls to proactively identify, investigate, and resolve data discrepancies across systems, reporting platforms, and operational workflows.
Translate business strategies and operational objectives into measurable analytics programs and actionable reporting solutions.
Deliver strategic insights and recommendations that influence leadership decisions, operational priorities, workforce planning, and business investments.
Identify opportunities to improve operational effectiveness, reduce inefficiencies, and optimize business performance through analytics and process improvement initiatives.
Champion data governance, reporting consistency, and data quality standards across ADS and Digital Solutions.
Partner with business leaders, technology teams, and the Analytics organization to prioritize and execute high-impact analytics initiatives.
Leverage advanced analytics, AI-enabled tools, and data visualization technologies to transform complex data into actionable business intelligence.
Drive adoption of self-service reporting and analytics capabilities that empower leaders to make faster, more informed decisions.
Act as a subject matter expert on business performance, reporting strategy, operational analytics, and data quality management.

Requirements:

Required Qualifications

Experience supporting contact center, customer service, shared services, digital operations, or business operations teams.
Proven experience working directly with business stakeholders to define requirements and translate business needs into reporting and analytics solutions.
Strong experience with operational reporting, KPI development, performance measurement, and executive-level dashboards.
Demonstrated experience conducting large-volume data reconciliation, discrepancy reporting, data validation, and data cleanup activities.
Advanced Excel skills.
Experience with reporting and visualization tools such as Power BI and Tableau.
Experience working with SQL, data analysis tools, and large datasets from multiple business systems.
Experience collaborating with enterprise analytics, technology, and operational teams in a matrixed environment.
Strong communication skills with the ability to present data findings to both technical and non-technical audiences.
Strong problem-solving, organizational, and project management skills.
Ability to identify trends, investigate anomalies, and provide actionable recommendations to improve business performance.
Customer-focused mindset with a passion for continuous improvement and operational excellence.

Preferred Qualifications

Experience leveraging advanced analytics, AI-enabled tools, and data visualization technologies.
Experience driving self-service reporting and analytics adoption across an organization.
Experience establishing or maturing data governance, reporting standards, and data quality frameworks.
Experience influencing executive-level decision-making through analytics and insights.

Education and Experience:

Required Qualifications

5–7+ years of experience in business analytics, operational reporting, business intelligence, call center analytics, digital operations, or related field.
Bachelor’s degree in Business, Information Systems, Finance, Statistics, Mathematics, Computer Science, or a related field, or equivalent experience.

Preferred Qualifications

Experience in a highly matrixed enterprise environment supporting cross-functional analytics and operations.
Experience in contact center, digital services, or shared services operations environments.

Pay Details:

The base compensation range for this position is $100,000 - $125,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including:

Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
… and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.

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More about this job

Skills

Business intelligence
Reporting
Decision making
Process improvement
Customer service
Customer experience
Leadership
Data visualization
Quality assurance procedures
Microsoft Excel
Microsoft Power BI
Tableau
SQL
Data analysis
Communication skills
Manage quantitative data
Problem solving
Project management
Statistics
Computer science
Team leadership

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