Jobs in the United States

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Embedded SW Systems Architect
Analog Devices Inc.
NC · MA
Embedded / Software System Engineer within Datacenter Infrastructure
Added just now
System Applications Engineer
Analog Devices Inc.
NC · MA
System Applications Engineer within Datacenter Infrastructure
Added just now
System Applications Engineer
Analog Devices Inc.
NC · MA
System Applications Engineer within Datacenter Infrastructure
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AT
Senior Technical Account Manager, Microsegmentation
Akamai Technologies, Inc.
Jefferson City, MO
- $112,500 to $202,500 USD / year
+ Have 7-10 years of experience in technical customer-facing roles - TAM, solutions engineer, solutions architect
Added just now
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Senior Solution Consultant
Salesforce, Inc.
CA · WA
- $197,300 to $344,700 USD / year
The MeshMesh team is building the next-generation mesh networking platform for Salesforce customers. As a Solution Engineer, you will show customers what we are building, connect it to…
Added just now
Lead Systems Engineering / Architect
General Dynamics Information Technology
San Antonio, TX
This is the authoritative technical architecture lead for the entire hybrid enterprise. The Lead Systems Engineer shall design, govern, and maintain the hybrid enterprise architecture,…
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Platform Software Engineer - Intermediate level
USAA
San Antonio, TX · Plano, TX
…community and their families. As an Intermediate level Software Engineer on our Containers as a Service (CaaS) team, you'll contribute to the platform that powers thousands of applications…
Added 1 min ago
Substation Protection and Controls Engineer - (South)
Leidos
Houston, TX
We are looking for a Substation Protection & Control Engineer to join our team in our Substation South Group. As a Protection & Control Engineer, candidates will have the opportunity to…
Added 1 min ago
Substation Physical Engineer - (South)
Leidos
Houston, TX
We are looking for a Substation Physical Engineer to join our team. As an Career Substation Physical Engineer, candidates will have the opportunity to work on projects for electric…
Added 1 min ago
Student Intern, AI Engineer
Celestica
Houston, TX
Fun intern activities including celebration events and networking
Added 1 min ago
Instrument & Controls Intern - Substation Job Details | Black & Veatch Family of Companies
Black & Veatch
Houston, TX
Networking opportunities with leading experts in the industry.
Added 1 min ago
Instrument & Controls Intern - BESS Job Details | Black & Veatch Family of Companies
Black & Veatch
Houston, TX
Networking opportunities with leading experts in the industry.
Added 1 min ago
A
Systems Integration/Test Engineer (Remote) | $120/yr
Actalent
Houston, TX
- $60 USD / hour
Job Title: Systems Integration and Test Engineer (Remote)
Added 1 min ago
Sr. Product Engineer
Jabil
Austin, TX
Jabil is seeking a Principal Product Engineer to join us at our Austin TX facility, or USA based remote work, who will directly contribute to the transformative growth within our Cloud…
Added 2 mins ago
Sr. Controls Engineer, Data Center, Colocation Regional Engineering - AMER
Amazon
Austin, TX
…support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We…
Added 2 mins ago
AWS Connect Developer
ASM Research, An Accenture Federal Services Company
Austin, TX
Experience consistent with the Cloud Engineer II standard: 8–15 years of IT experience, including 3–4 years of cloud engineering experience, and at least 4 years debugging Microsoft Windows…
Added 2 mins ago
Staff Engineer, Manufacturing - DFA
Celestica
Austin, TX
Job Title: Staff Engineer, Manufacturing Process
Added 2 mins ago
Senior System Dev Engineer , Data Center Engineering
Amazon
Austin, TX
…support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We…
Added 2 mins ago
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Commercial Technical Program Manager
Oracle
Austin, TX
- $126,200 to $264,100 USD / year
Partner with Engineering, Capacity Planning, Data Center Operations, Networking, and Product teams to align customer demand with infrastructure availability and deployment timelines.
Added 2 mins ago
Automation Infrastructure Engineer
Insight Global
Austin, TX
Insight Global is looking for an Infrastructure Automation Engineer to work on site in Austin, TX and support the strategy and introduction of products based on unique and highly…
Added 2 mins ago
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Network Infrastructure Engineer II
Akamai Technologies, Inc.
Austin, TX
- $83,200 to $149,800 USD / year
As a Network Infrastructure Engineer II, you will oversee operations in our global data centers. You will monitor and maintain our data centers, networks, and servers worldwide. You will…
Added 2 mins ago
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Electrical & Computer Engineer
True Talent Solutions Partners
Los Angeles, CA
- $120,000 to $220,000 USD / year
Join a small defense and space technology team as its first dedicated electrical and computer engineer. You will lead development of a satellite flight computer and help shape GPU compute…
Added 2 mins ago
Senior AWS Cloud Engineer
Serco
Austin, TX
Looking for a Senior Cloud Engineer opportunity in an environment where you can make an impact every day? Discover this great opportunity with the Center for Medicare and Medicaid Services…
Added 2 mins ago
Senior Network Security Engineer – Fortinet Implementation Focused
Employer Flexible - Parent Account
Richardson, TX
…Fortinet is one of our core practices, alongside HPE Aruba Networking, Juniper, Cisco and Arista, for customers in higher education, K-12, energy, industrial/OT and mid-market…
Added 2 mins ago
Senior Network Engineer- NAC Focused (ClearPass Implementation)
Employer Flexible - Parent Account
Richardson, TX
Senior Network Engineer – NAC Focused (ClearPass Implementation)

Acre Security

Technical Support Engineer

Remote, United States

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Job details

Apply by: Feb 3, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Position: Technical Support Engineer Location: Western United States (Remote)

Move Security Forward with Acre Are you passionate about transforming the future of security? Do you thrive in a collaborative, innovative environment where your contributions drive real impact? If so, Acre Security is the place for you. Join us in making the world a safer place - one innovation at a time.

About Acre At Acre, we're not just building security solutions - we’re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most.

Your Impact We’re looking for a Technical Support Engineer to join our global Support team, supporting customers across the Western US region. This role is critical to ensuring a high‑quality customer experience by providing technical expertise across Acre’s software platforms and partner integrations. You’ll build deep product knowledge while supporting customers through timely, accurate, and professional technical assistance.

What You’ll Do

In addition to the above, your key responsibilities will include:

Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies
Provide technical support to customers via phone, ticketing systems, and other support channels
Troubleshoot software, networking, and system‑level issues with a strong focus on customer experience
Continuously test Acre software and integrations to support quality assurance and product reliability
Respond to incoming customer calls and technical inquiries requiring assistance
Participate in an after‑hours on‑call rotation to support customers 24/7/365
Maintain accurate documentation and records within support and ticketing systems
Continuously build professional, technical, and product knowledge to improve issue resolution and customer outcomes
Create and maintain weekly or monthly reports as directed by leadership.

What You’ll Bring

To succeed in this role, you’ll need:

Strong customer service and communication skills
Excellent analytical and troubleshooting abilities
Fluency in English (written and verbal)
Strong organizational skills and attention to detail
Ability to learn quickly and perform effectively in a fast‑paced environment
Strong time‑management skills with the ability to multitask
Familiarity with Microsoft operating systems and networking fundamentals

Preferred:

Experience in a technical support or customer service role, ideally in a SaaS or call‑center environment
Exposure to software testing, system integrations, or quality assurance activities
Degree in Information Technology, Systems, Engineering, or equivalent practical experience
CompTIA certifications (A+, Network+, Security+)

What’s in It for You We strive to do more than just match your ambitions - when you join Acre, you’ll have access to a range of exciting opportunities:

Be part of a disruptor – Help move security forward with a company that challenges the status quo
Learn from industry leaders – Work alongside experts and innovators in security technology
Drive meaningful impact – Your work will directly support customers and protect critical infrastructure
Advance your career – Access professional development, training, and growth opportunities
Enjoy competitive rewards – We offer a competitive compensation package and locally compliant benefits

Join the Future of Security At Acre, we’re moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we’d love to hear from you. Acre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Data Privacy Statement

We process personal data submitted in connection with your application for recruitment purposes in accordance with applicable data protection laws. Applicant data will generally be retained for up to 12 months from the date of last activity unless otherwise required by law or where consent has been provided for future opportunities. For details, please see our Privacy Notice: Acre Security

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