Jobs in the United States

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Outdoor Guest Service Attendant (Ashland)
Flagstop Car Wash
Ashland, VA
- $15 USD / month
Guest Service Attendant: Learn guest service, wash operations, and core processes.
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Senior Program Manager – Sustainable Development Finance
Center for Global Development
Washington, DC
The Senior Program Manager is SDF’s operational and administrative lead, reporting to, and supporting, the Director. You will be responsible for keeping our people, projects, and budgets on…
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SO
PURCHASING ANALYST - 60052413 1
State of Florida
TALLAHASSEE, FL
- $50,301.94 USD / year
…assiting in coordinating and monitoring the Department's PCard Program, ensuring key internal controls are in place and are operating as desired. The incumbent must demonstrate self…
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MAINTENANCE SYSTEMS ADMINISTRATOR - 55002287 1
State of Florida
BARTOW, FL
Review computer needs and problems associated with MMS, MRP, RCI, Warehouse and Permit Inventory Tracking System (PITS) operations. Advise appropriate personnel of situations and work to…
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SO
FINANCIAL EXAMINER/ANALYST SUPV-SES - 43001563
State of Florida
TALLAHASSEE, FL
- $72,000.04 USD / year
…employees also have access to the State of Florida’s tuition waiver program, which offers educational assistance to full-time, salaried…
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Executive Director, Imaging Services
Emory University
Atlanta, GA
Partner with the Department Chair so clinical operations support the academic mission, including trainee education, faculty development, protected academic time, and imaging research.
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Partner Marketing Manager
Codal
Chicago, IL
- $90,000 to $135,000 USD / year
Codal is an award-winning web design and development consultancy that helps enterprise organizations solve complex problems and accelerate growth through elegant, data-driven digital…
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Senior Scientist, R&D - Food Service
The Campbell's Company
Camden, NJ
The role requires cross-functional partnership with Process R&D, Engineering, Packaging, Sensory, Purchasing, Operations, Quality, Supply Chain, Marketing, Sales, Culinary, Insights,…
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Category Manager - Molded Parts
Terumo BCT, Inc.
Lakewood, CO
…partner closely with suppliers and cross functional teams across Operations, R&D and Quality Engineering to identify opportunities that improve cost, quality, supply continuity and overall…
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Sales and Business Development Manager (USAF, USSF, SDA) (58480)
DATAPATH INC
Remote, United States
As a sales and business development leader, creating and maintaining relationships with the Department of Defense and industry partners to provide the best C5ISR solutions and services is…
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Assistant Manager
VIOC
Cambridge, MN
- $22.5 USD / hour
While working on the floor, supervise daily operations of the service center and train new team members
Added 1 min ago
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Spa Experience Coordinator | Casual
AccorHotel
Wailea-Makena, HI
- $27.54 USD / hour
Actively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department specific initiatives in working towards sustainable operations.
Added 1 min ago
Director, Offsite Fabrication
HITT Contracting Inc
Dallas, TX
Oversee the implementation of HITT’s Health and Safety program and manage the facility-specific safety plan, maintaining a strong safety culture across the shop floor, yard, and shipping…
Added 1 min ago
Talent Program Manager
OAS Orion Advisor Solutions, Inc
United States
As a Talent Program Manager, you will be responsible for the execution, administration, and continuous improvement of Orion's enterprise learning and talent development programs. This role…
Added 1 min ago
Account Executive - Reddit
MarketStar QOZ Business LLC
Ogden, UT
…outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through…
Added 1 min ago
Agency Account Executive - Reddit
MarketStar QOZ Business LLC
Ogden, UT
…outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through…
Added 1 min ago
Account Manager - Reddit
MarketStar QOZ Business LLC
Ogden, UT
…outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through…
Added 1 min ago
C
Staff Systems Engineer – Mission Analyst
CesiumAstro
Westminster, CO
- $158,000 to $189,000 USD / year
…Staff Systems Engineer partners with engineering leadership, program stakeholders, and customers to shape requirements, evaluate architectural trades, and drive data-informed decisions from…
Added 1 min ago
C
Senior Spacecraft Systems Engineer – Software
CesiumAstro
Westminster, CO
- $133,000 to $161,000 USD / year
…properly decomposed, traceable, testable, and aligned to overall program…
Added 1 min ago
C
Senior Spacecraft Systems Engineer – Software
CesiumAstro
Westminster, CO
- $133,908 to $160,991 USD / year
…properly decomposed, traceable, testable, and aligned to overall program…
Added 1 min ago
C
Senior Spacecraft Systems Engineer - Payload
CesiumAstro
Westminster, CO
- $133,000 to $161,000 USD / year
Ensure requirements maintain end-to-end traceability to customer requirements, system architecture, and Concept of Operations (CONOPS).
Added 1 min ago
C
Senior Spacecraft Systems Engineer - Optical Comms
CesiumAstro
Westminster, CO
- $133,000 to $161,000 USD / year
…mechanical, electrical, manufacturing, integration and test, mission operations, and program management teams to ensure systems meet technical, operational, cost, and schedule objectives.…
Added 1 min ago
C
Senior Spacecraft Systems Engineer
CesiumAstro
Westminster, CO
- $133,000 to $161,000 USD / year
…mechanical, electrical, manufacturing, integration and test, mission operations, and program management teams to establish a fault management architecture ensure that space vehicles meet…
Added 1 min ago
Associate Consultant
TD SYNNEX Corporation
Greenville, SC
…business analysis, market assessment, and strategic recommendation…
Added 1 min ago
Project Manager - Electrical & Instrumentation and Controls
NextEra Energy
Juno Beach, FL
…ensuring technical quality, design consistency, and alignment with program…

ACR Supply Co

Counter Technical Expert

Winston Salem, NC, United States

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Job details

Posting language: English

Original job description

Why ACR Supply? ACR Supply is a family owned HVACR company known for incredible customer service and quality products. We are humbled to be recognized as a 2018, 2021, 2022, 2023, 2024 and 2025 Best Christian Places to Work awardee. We have worked diligently to create a work environment where our team members get up every morning and truly want to come to work. At ACR Supply, we believe in serving with excellence, and our Store Sales Associates are at the heart of that mission. If you’re looking for a role where your daily work has a direct impact on businesses, families, and entire communities, we’d love to have you on our team. What You’ll Do: As a Counter Technical Expert at ACR Supply Company, you play a crucial role in equipping our customers with the right solutions for their needs and supporting and training your teammates by using excellent, in-depth knowledge of HVAC products and company operations. The Counter Technical Expert serves as the product and process expert at the location. Your work will directly impact the success of our stores, the productivity of contractors and team members, and the satisfaction of end users - whether they’re homeowners seeking comfort or businesses requiring operational efficiency.

Key Responsibilities:

Customer Engagement and Problem Solving: Serve as the go-to technical expert on the counter, providing guidance on product selection, troubleshooting, and installation. Build strong relationships with customers by understanding their unique challenges and offering tailored solutions. Ensure a seamless and efficient customer experience at the counter. Provide timely feedback to the company regarding service failures or customer concerns.
Training: Mentor and train sales associates to improve technical knowledge and help them better serve their customers. Develop and deliver training sessions on product updates, best practices, and troubleshooting techniques. Lead by example, fostering a culture of collaboration, accountability, and continuous learning. Attend product and industry-related training and educate teammates on what was covered.
Cross-Functional Collaboration: Act as the liaison between store team members and other ACR departments like the Engineered Products team and Sales team.
Operational Excellence: Process, invoice, and quote customer orders/changes/returns according to established ACR policies and procedures. Respond to inquiries of product availability & pricing. Verify pricing accuracy. Call manufacturers for product availability and place special orders with manufacturers. Provide timely and accurate information to incoming customer order status and product knowledge requests. Cross-reference old products to new products. Open and close the store as assigned.
Continuous Improvement: Stay current on all vendor required trainings, new products, and industry changes.
Travel: This role requires some travel for vendor/product training.

How You’ll Make an Impact

Help HVAC contractors stay on schedule and reduce callbacks
Support field technicians by making sure they get the right parts - fast
Contribute to a positive in-store experience that keeps customers loyal
Build trust with contractors who count on ACR for expert support
Reinforce a culture of excellence and service in every interaction

What You’ll Bring:

High School Diploma or GED
In-depth understanding of commercial HVAC/R systems and terminology
5 years paid experience in the commercial or residential HVAC industry with related product knowledge
5 years experience as an HVAC technician or 10 years experience in counter sales in a HVAC wholesale environment
Current and valid Driver’s License
3 years experience using ERP software (preferred)
3 years customer service experience (preferred)
Experience coaching or training in HVAC or wholesale environment (preferred)
Meet physical demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to use hands and fingers handle or feel; reach with hands and arms; and talk or hear. The team member frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The team member is occasionally required to sit and climb or balance. The team member must regularly lift and/or move objects up to 10 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Where You’ll be Working: This position works in a store and warehouse setting, with some outdoor exposure during the workday. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, and standard warehouse equipment such as hand trucks, box cutters, forklifts, and tape dispensers. This role requires standing for extended periods of time, which may include the entirety of the scheduled shift. What You Can Look Forward To: Benefits & Perks (for eligible associates)!

Paid time off and Paid holidays off
Medical, dental, vision, life insurance
Supplemental insurance
Volunteer paid time off
AAA roadside assistance
401k program with company match
Family fun day
Personal and professional development and training
A supportive work culture… and the list goes on!

Join the ACR Family! If you enjoy solving problems, serving others, and working in a high-impact role, we want to meet you. Click below to apply and join the ACR family. *ACR Supply Company is committed to Equal Employment Opportunity. Reasonable accommodations are available for qualified individuals with disabilities. If you need assistance or accommodation due to a disability, you can call us at 919-765-8398*

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