Program Quality Analyst

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

At Acentra Health, we embrace emerging technologies, including artificial intelligence and advanced analytics that can be utilized to improve processes, enhance decision-making, and drive better health outcomes. We value professionals who are curious about new technologies and motivated to use innovative tools to increase efficiency, quality, and impact in their roles.

Job Summary and Responsibilities

Acentra Health is looking for a Program Quality Analyst to join our growing team.

Job Summary:

The Program Quality Analyst supports organizational quality, compliance, and continuous improvement initiatives through the evaluation of processes, performance monitoring, data analysis, and quality review activities. This role identifies opportunities to improve efficiency, effectiveness, and service delivery by analyzing trends, conducting reviews, supporting corrective action planning, and collaborating with cross-functional stakeholders. The analyst helps ensure adherence to established standards while promoting process improvement and operational excellence.

Responsibilities:

• Conduct quality reviews, audits, and evaluations to assess compliance with established policies, procedures, standards, and performance expectations.
• Analyze qualitative and quantitative data to identify trends, risks, performance gaps, and opportunities for improvement.
• Develop reports, dashboards, scorecards, and presentations to communicate findings, recommendations, and performance outcomes to leadership and stakeholders.
• Support the development, implementation, and monitoring of quality improvement initiatives and corrective action plans.
• Facilitate root cause analyses and assist in identifying solutions to address process deficiencies and improve operational performance.
• Collaborate with internal stakeholders to establish project plans, timelines, performance measures, and improvement strategies.
• Monitor project progress and provide recommendations for risk mitigation, process enhancement, and operational efficiencies.
• Support the development and maintenance of quality monitoring tools, procedures, work instructions, and operational guidelines.
• Coordinate and participate in meetings, training activities, and quality-related initiatives to promote best practices and continuous improvement.
• Identify opportunities to streamline workflows, improve standardization, and leverage automation tools to increase efficiency.
• Prepare and maintain required documentation, reports, and deliverables in a timely and accurate manner.
• Serve as a resource to team members by providing guidance related to quality processes, performance improvement methodologies, and reporting activities.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.
• This position primarily involves working at a desk and using a computer for extended periods of time.
• Other duties as assigned.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Qualifications

Required Qualifications

• Bachelor's degree in a related field
• 3+ years of experience in quality improvement, quality assurance, auditing, compliance, process improvement, project coordination, or a related discipline

Preferred Qualifications

• Experience analyzing data and translating findings into actionable recommendations
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and reporting tools
• Strong analytical, organizational, problem-solving, and communication skills

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

We are committed to providing a secure and positive hiring experience. Depending on the role, interviews may be conducted virtually, in person, or through a combination of both. As part of our recruitment process, candidates may be asked to participate in identity verification measures to help ensure the integrity of the hiring process.

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay range for this position is listed below.

“Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”

Pay Range

USD $61,440.00 - USD $72,000.00 /Yr.