Office Manager

Ace Handyman Services is Hiring an Office Manager Location: Houston, TX Schedule: Full-Time Pay Rate: Starting at $20/hour + Sales/Profit-Based Bonuses Employment Type: Permanent, Full-Time

Overview

Ace Handyman Services is a national leader in home improvement and repair, built around delivering an exceptional customer experience. As we continue to grow, we are seeking a highly organized and motivated Customer Service Representative to support daily operations, manage scheduling, and provide outstanding service to our customers. This is an excellent opportunity for an administrative professional with a strong sales and customer service background who is looking to grow into a leadership role within a nationally recognized brand that maintains the close-knit feel of a locally owned franchise. No construction experience required.

Responsibilities

• Respond to inbound and outbound customer inquiries and job leads in a timely manner
• Educate customers on services, pricing, availability, and service model
• Match the right craftsmen to the right customer to ensure a smooth customer journey
• Coordinate schedules and material ordering for multiple craftsmen and projects
• Utilize dispatching and scheduling software effectively
• Return customer calls and follow up with past clients
• Perform paperwork, filing, and administrative duties
• Assist in solving operational and logistical challenges
• Support daily schedule management to maximize efficiency

Requirements

• Must live within 10 miles of Hobby Airport
• High school diploma or GED
• 5+ years of administrative assistant and/or scheduling experience
• Strong sales background
• Strong customer service skills
• Excellent verbal and written communication skills
• Adaptive to technology and comfortable using scheduling/dispatch software
• Excellent office management skills
• Solid typing skills (ten-key skills a plus)
• Strong multitasking and prioritization abilities
• Solution-focused mindset and ability to think quickly

Benefits

• Starting pay at $20/hour
• Sales/Profit-based bonuses
• Vacation
• Flexible scheduling
• Advancement and growth opportunities
• Opportunity to build a long-term career with a respected national brand