Position Summary Salary: $38,000.00 to $48,000.00 based on ACCS Board of Trustees Salary Schedule C-3 and experience The Support Technician is responsible for providing front line technical support to all college personnel for any of the college’s technical resources. This includes answering IT help desk tickets as assigned, assisting other Jefferson State IT employees in providing support to college personnel, as well as assisting in troubleshooting issues with all college IT equipment including but not limited to personal computers, software, printers, mobile devices, media, audio/video, telephone, and wireless equipment.
This position will be a split location between our Pell City and Clanton locations but will require travel to other campuses as needed. Essential Duties and Responsibilities
- Provide technical assistance to troubleshoot and resolve end user IT related problems.
- Provide initial support and engage in basic troubleshooting for all college technology resources. Provide relevant and useful technical information to other IT staff as part of the support and problem resolution process.
- Setup and install various technology related hardware devices.
- Work with vendors in coordinating and assisting with warranty repairs on various technical hardware and act a technical liaison with vendors when they are engaged in onsite repair work.
- Assist other college IT staff in performing hardware/software upgrades and configuration changes for the college’s technology resources.
- Answer and work to resolve IT help desk tickets as assigned in a timely and efficient manner.
- Assist other college departments with IT related special projects, which may include but are not limited to: full lab replacements, installation of projectors and other audio/video equipment, and installation of various network equipment.
- Assist in providing both remote and onsite technical support for various meetings, presentation, and events as needed.
- Assist in maintaining inventory documentation for IT equipment and assets.
- Assist college personnel in assisting students with various technology related issues.
- Perform other related duties as assigned.
Qualifications
- Associate degree from an accredited two-year college with coursework in computer science-related courses preferred. A combination of education, work experience and certification(s) will be given consideration in lieu of the associate degree.
- A minimum of one (1) year of full-time work experience as a support technician in the IT field or in an IT help desk position preferred
- A+ Certification preferred
Note About Applying: Please check the application requirements at the end of this announcement. When applying, applicants will be required to submit transcripts and a resume via the NEOED system, but there may be other documents that are also required as part of this job application. Those can be added by selecting "Add Supplemental Attachment" on the attachments screen of your online application. Required Knowledge, Skills, and Abilities
- Experience with Microsoft Active Directory and basic knowledge of user and computer accounts
- Experience with Microsoft Office 365 Cloud Services and applications including Microsoft Office products
- Experience installing and configuring network printers, scanners, and multifunction devices
- Experience installing and configuring personal computer devices, including desktops, laptops, and tablets
- Reliable transportation to travel between campus locations as needed
- Ability to lift 50 pounds
Application Procedures/Additional Information Applicants must meet the minimum qualifications required and must submit a complete application packet through the online application system in order to be considered for a position. Applicants who fail to submit all required information may be disqualified. Only applications received during the period of this announcement will be considered. All application materials must be submitted through the online system. Paper documents will not be accepted by Human Resources. Please have ALL documents available for uploading at the time of application completion.
A complete application packet consists of the following:
- A completed Jefferson State Community College online application specific to this position
- Current resume
- Transcripts (unofficial copies will be accepted before the deadline but official transcripts must be on file prior to extension of an employment agreement to the successful candidate). Transcripts must include conferred or awarded date.
- Work experience verification* in writing from your current and/or previous employer(s) confirming the required level of experience as stated in the “Qualifications” section. Verification should include dates of employment, whether full time or part time, and position title(s). Upon request from the applicant, work experience verification from current employer only may be delayed until an official offer of employment. Request must be made in the form of a statement on a separate document. If applicant delays verification from current employer and it does not cover required level of experience as stated in the “Qualifications” section, verification from previous employer(s) is required. (For clarification, please contact Human Resources.)
*A work experience verification form can be found at Human Resources - Jefferson State Community College. Verification is the responsibility of the applicant. Verification must be completed by the employer and returned to the applicant for uploading with the online application. Do not return the paper form to Human Resources.
- Certification(s), if applicable
Incomplete application packets will eliminate the possibility of an interview. It is the sole responsibility of the applicant to ensure his or her application packet is complete. Once submitted, all applications become the property of Jeff State. Requests for copies of application materials, including transcripts, will be denied by the College.
The College reserves the right to fill the position within one year of the stated anticipated starting date or not to fill the position due to budgetary or operational considerations. Further, the College reserves the right to fill more than one position in the same job classification should another vacancy occur during the search process. If you are applying for one or more positions, you must submit a separate application packet for each position. In accordance with Alabama Community College System policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon receipt of a clearance notification from the criminal background check. Jefferson State Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security. All male applicants between the ages of 18-26 must provide proof of Selective Service Registration. Jefferson State Community College is an Equal Opportunity Employer. It is the official policy of the Alabama Community College System, that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Jefferson State Community College will make reasonable accommodations for qualified disabled applicants or employees. If you have a disability and require accommodations, please notify us. Applicants must adhere to the College's prescribed interview schedule and must travel at their own expense. The College reserves the right to withdraw this job announcement at any time prior to the awarding.
APPLICATIONS FOR THIS POSITION MUST BE FILED ONLINE AT:
Available Positions - Jefferson State Community College www.jeffersonstate.edu
205.856.7764 205.856.8598
Benefits
Sick Leave All regular full-time non-instructional staff earns one day of sick leave which is the equivalent of 8 hours of sick leave per month. Unused sick leave is rolled over to the following year. Upon retirement, employees are allowed to convert unused sick time into service time for the purpose of retirement. Further retirement benefits may be found on this page under Alabama Teacher's Retirement.8 hours per month (may accumulate an unlimited number)
Annual Leave All regular full-time non-instructional staff earn annual leave per month. A complete description of leave benefits can be found with the Human Resources office. 0-4 years 8 hours per month 5-9 years 10 hours per month 10-14 years 12 hours per month 15-19 years 14 hours per month 20+ 16 hours per month (may accumulate up to 480 hours)
Personal Leave All regular full-time non-instructional staff earns up to two (2) regularly scheduled workdays of personal leave per leave year. Unused Personal Leave converts to sick leave if not used.(converts to sick leave at the end of August each year if not used)
Professional Leave Up to 10 days a year of professional development leave with pay may be granted by the President.
Holidays New Year's Day Martin Luther King/Robert E. Lee Birthday National Memorial Day Juneteenth Independence Day Labor Day Veterans Day Thanksgiving Day Day after Thanksgiving Day Christmas Eve Christmas Day16 (5 locally assigned)
Contracted Work Days 260
Retirement The TRS was established in 1939 to provide benefits to qualified persons employed by state-supported educational institutions. Responsibility for the management and administration of the TRS is vested in its Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. The TRS is a defined benefit plan qualified under Section 401(a) of the Internal Revenue Code. For more information visit The Retirement Systems of Alabama. All regular full-time and part-time employees (non-temporary and non- student) who work at least 20 hours per week are required to participate in The Teachers' Retirement System of Alabama. Tier I - Pays 7.50% monthly. State matches 14.66% (effective 10/01/26) Tier II – Pays 6.20% monthly. State matches 13.70% (effective 10/01/26)
Law Enforcement Officers:
Tier I-Pays 8.50% monthly. State matches 14.66% (effective 10/01/26) Tier II- Pays 7.20% monthly. State matches 13.70% (effective 10/01/26)
Health Insurance PEEHIP, established in 1983, provides health insurance benefits for active and retired education employees and is governed by the PEEHIP Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. For more information visit http://www.rsa-al.gov/index.php/members/peehip
Premium amounts:
- Single $ 30
- Family (without Spouse but with dependents) $ 207
- Employee + Spouse (no dependents) $ 282
- Family (with Spouse and dependents*) $ 307
*Includes $100 per month spousal surcharge Note: The spousal surcharge does not apply to spouses who are independently eligible for PEEHIP.
Tobacco Usage Premium
The tobacco premium applies only to the PEEHIP Hospital Medical and VIVA Health plans. Refer to the Wellness Program section to learn how you and/or your spouse can receive the non-tobacco user discount.
Wellness Premium
The wellness premium applies only to the Blue Cross Blue Shield Hospital Medical Group #14000 plan for non-Medicare eligible active and retired members, non-Medicare-eligible members on LOA or COBRA, and non-Medicare-eligible spouses on active or retired contracts. Refer to the Wellness Program section to learn how you and/or your spouse can receive a wellness premium waiver.
If desired, the employee may elect four options rather than health insurance options to include hospital indemnity, cancer, dental, and vision.
Optional Coverage Plan Premiums
- Cancer, Indemnity, and Vision Single or Family (cost per plan) $ 38
- Dental Single $ 38 Dental Family $ 50
Institution matches $1,048 monthly (effective 10/01/26).
Duty Hours (hours vary by campus and needs of the student)
Tuition Assistance This tuition waiver program is designed for all full-time instructional and non-instructional employees of The Alabama College System and the Alabama Department of Postsecondary Education and their dependents as defined under by policy. The program will be coordinated by each institution for employees within The Alabama College System and the Alabama Department of Postsecondary Education. An application form for the tuition assistance program is available in the Human Resources office and should be completed prior to registration for classes.
Employees/Dependents at two-year colleges:
- 1/3 waived after 1st year
- 2/3 waived after 2nd year
- 3/3 waived after 3rd year
Note: Employee is vested after 10 years in Retirement System. Additional information regarding retirement may be obtained from the Retirement System Web site at www.rsa.al.gov.