Computer Technician I

Position Summary Assist the Help Desk Manager with enhancing the integration of new instructional technology for academic support. The Computer Technician will provide technical support to faculty/staff and students in the use of instructional systems, hardware, software, and application programs. Essential Duties and Responsibilities The essential job functions listed are not comprehensive and duties and responsibilities may change without notice.

• Knowledge and ability to install software.
• Knowledge and ability to solve software compatibility and internet issues.
• Ability to work well with others.
• Effective oral and written communications skills.
• Effective organizational skills.
• Ability to work independently with minimal supervision.
• Ability to work under moderate pressure of schedules, deadlines, and requirements for accuracy.
• Ability to monitor, analyze, and troubleshoot software issues.
• Install hardware, software, and repair phones
• Complete Help Desk tickets assigned by the Help Desk Manager reporting issues and document resolutions in the IT Ticket System.
• Assist faculty and staff with hardware and software problems.
• Install hardware, software, and repair computers in classrooms, computers labs and instructors desks as needed.
• Maintain computer inventory and controls per College’s guidelines.
• Upload multi-media presentations onto all television display monitors.
• Other duties as assigned by the Help Desk Manager, Chief Information Officer, Executive Vice President, and/or President.

Salary: ACCS Salary Schedule E3-05 ($31,698-$46,854) Continued employment is contingent upon funding from the grant and is on a non-tenured track.

Qualifications

• Associate’s Degree in computer/technology-related field from an accredited institution.
• One (1) year of computer software and hardware maintenance and repair.
• One (1) year of networking installation, maintenance, and repair

Application Procedures/Additional Information

Application Procedure:

Position announcements and employment applications are available at https://www.schooljobs.com/careers/accs/bishopstate Applications currently on file must be resubmitted for this position. Delinquent and/or unsigned application packets and/or documents will not be accepted. Only complete application packets will be given consideration for employment.

A completed application packet consists of:

• Completed Bishop State Community College employment application (must be signed)
• Letter of interest with reference to the position announcement
• Current resume
• Applicable Transcript with conferred date (While an unofficial transcript may be submitted as part of the application packet, an official transcript must be received before the date of hire.)

Benefits

Sick Leave All regular full-time non-instructional staff earns one day of sick leave which is the equivalent of 8 hours of sick leave per month. Unused sick leave is rolled over to the following year. Upon retirement, employees are allowed to convert unused sick time into service time for the purpose of retirement. Further retirement benefits may be found on this page under Alabama Teacher's Retirement.8 hours per month (may accumulate an unlimited number)

Annual Leave All regular full-time non-instructional staff earn annual leave per month. A complete description of leave benefits can be found with the Human Resources office. 0-4 years 8 hours per month 5-9 years 10 hours per month 10-14 years 12 hours per month 15-19 years 14 hours per month 20+ 16 hours per month (may accumulate up to 480 hours)

Personal Leave All regular full-time non-instructional staff earns up to two (2) regularly scheduled workdays of personal leave per leave year. Unused Personal Leave converts to sick leave if not used.(converts to sick leave at the end of August each year if not used)

Professional Leave Up to 10 days a year of professional development leave with pay may be granted by the President.

Holidays New Year's Day Martin Luther King/Robert E. Lee Birthday National Memorial Day Juneteenth Independence Day Labor Day Veterans Day Thanksgiving Day Day after Thanksgiving Day Christmas Eve Christmas Day16 (5 locally assigned)

Contracted Work Days 260

Retirement The TRS was established in 1939 to provide benefits to qualified persons employed by state-supported educational institutions. Responsibility for the management and administration of the TRS is vested in its Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. The TRS is a defined benefit plan qualified under Section 401(a) of the Internal Revenue Code. For more information visit The Retirement Systems of Alabama. All regular full-time and part-time employees (non-temporary and non- student) who work at least 20 hours per week are required to participate in The Teachers' Retirement System of Alabama. Tier I - Pays 7.50% monthly. State matches 14.66% (effective 10/01/26) Tier II – Pays 6.20% monthly. State matches 13.70% (effective 10/01/26)

Law Enforcement Officers:

Tier I-Pays 8.50% monthly. State matches 14.66% (effective 10/01/26) Tier II- Pays 7.20% monthly. State matches 13.70% (effective 10/01/26)

Health Insurance PEEHIP, established in 1983, provides health insurance benefits for active and retired education employees and is governed by the PEEHIP Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. For more information visit http://www.rsa-al.gov/index.php/members/peehip

Premium amounts:

• Single $ 30
• Family (without Spouse but with dependents) $ 207
• Employee + Spouse (no dependents) $ 282
• Family (with Spouse and dependents*) $ 307

*Includes $100 per month spousal surcharge Note: The spousal surcharge does not apply to spouses who are independently eligible for PEEHIP.

Tobacco Usage Premium

• Member $ 50
• Spouse $ 50

The tobacco premium applies only to the PEEHIP Hospital Medical and VIVA Health plans. Refer to the Wellness Program section to learn how you and/or your spouse can receive the non-tobacco user discount.

Wellness Premium

• Member $ 50
• Spouse $ 50

The wellness premium applies only to the Blue Cross Blue Shield Hospital Medical Group #14000 plan for non-Medicare eligible active and retired members, non-Medicare-eligible members on LOA or COBRA, and non-Medicare-eligible spouses on active or retired contracts. Refer to the Wellness Program section to learn how you and/or your spouse can receive a wellness premium waiver.

If desired, the employee may elect four options rather than health insurance options to include hospital indemnity, cancer, dental, and vision.

Optional Coverage Plan Premiums

• Cancer, Indemnity, and Vision Single or Family (cost per plan) $ 38
• Dental Single $ 38 Dental Family $ 50

Institution matches $1,048 monthly (effective 10/01/26).

Duty Hours (hours vary by campus and needs of the student)

Tuition Assistance This tuition waiver program is designed for all full-time instructional and non-instructional employees of The Alabama College System and the Alabama Department of Postsecondary Education and their dependents as defined under by policy. The program will be coordinated by each institution for employees within The Alabama College System and the Alabama Department of Postsecondary Education. An application form for the tuition assistance program is available in the Human Resources office and should be completed prior to registration for classes.

Employees/Dependents at two-year colleges:

• 1/3 waived after 1st year
• 2/3 waived after 2nd year
• 3/3 waived after 3rd year

Note: Employee is vested after 10 years in Retirement System. Additional information regarding retirement may be obtained from the Retirement System Web site at www.rsa.al.gov.