Position Summary This position is a direct supervisory role of the software support and student technology support services personnel. It is also responsible for maintaining the inventory of computer equipment and peripherals on all sites; supply chain management for IT equipment, coordinating the assignment and processing of projects and requests for IT services for all sites; coordinating budgeting plans for addressing technology life cycle needs; assisting in project management aspect of IT; assisting in budget management and report development; assisting in the management and support of the IT help desk and the Student Technology Support Center. Work involves the application of initiative and independent judgment. This position may serve in a decision-making role for the entire Information Technologies department in the absence of the Chief Information Officer.
Salary: Appropriate placement on ACCS Salary Schedule C3, Grade I: $73,793 - $107,177 (Salary within this range is determined by your documented years of full-time related work experience)
Applicants must meet the minimum qualifications and must submit a complete application packet through the on-line application system to be considered. A complete application consists of the following:
- An online application
- Current résumé
- Copy college transcripts (Transcript of college work verifying degree requirement; must include degree awarded and date confirmed. Unofficial transcripts will be accepted before the deadline, but official transcripts must be received if employed.)
Application materials must provide documentation that the applicant meets all minimum qualifications. Applicants must provide information from previous employers documenting full-time related work experience if an offer is made. Essential Duties and Responsibilities
- Lead software support and student technology support services personnel in duties and assignments according to the priorities of the College and the department.
- Assist the Chief Information Officer (CIO) with project management, Banner, and other IT projects.
- Assist CIO with the development and administration of the departmental and technology budgets; maintain departmental policies and procedures; maintain technical policies and software licenses.
- Supervise the Student Technology Support Center and oversee the equipment loaner program. Work with technicians to continuously review and improve processes to increase efficiency.
- Assist in administering the deployment, monitoring, maintenance, development, and support of all hardware and software based on institution-wide needs.
- Assign work orders and monitor successful completions.
- Enter purchase requisitions and support supply chain management.
- Develop and maintain budget reports.
- Coordinate/maintain IT inventory, capitalized and non-capitalized equipment.
- Act as a liaison between the IT department and vendor/partners to promote positive and productive relationships.
- Assist the CIO with coordination and administration of vendor, consultant, and service contracts.
- Evaluate, recommend, and assist in the acquisition and/or discontinuance of technology equipment within the College including infrastructure equipment and workstations.
- Assist in the administration and support of the college’s physical security and notification system.
- Manage the Student Technology Support Center and oversee the equipment loaner program. Work with technicians to continuously review and improve processes to increase efficiency.
- Act as liaison between the Systems, Software, and Reporting service arms of the IT department and the CIO.
- Act as point of contact for Alabama Super Computer Authority.
- Coordinate with the CIO and assist in streamlining work processes and policies to ensure the College’s services and systems are effective and efficient.
- Assist CIO with maintaining departmental outcomes and reporting to SACSCOC.
- Respond to user problems; assist in identifying computer software and hardware malfunctions and in initiating corrective action to maintain workflow.
- Institute corrective action when appropriate, within the scope of knowledge and authority.
- Promote positive and productive relationships with service areas, businesses, industries and agencies.
- Serve as point of contact for the Department of Information Technologies shipping and receiving. Log and check all orders.
- Establish standards and practices that encourage effective resource utilization.
- Recognize and acknowledge quality work, commitment to customer service, creativity, and initiative.
- Perform all duties with professionalism.
- Perform related work and special projects as assigned by the CIO.
- Perform higher level administrative support to the CIO to accomplish the initiatives and projects set forth by ACCS and Calhoun Community College.
Qualifications
MINIMUM EDUCATION and/or EXPERIENCE A minimum of a Bachelor’s degree in a related field from an accredited institution and a minimum of two (2) years job related experience in Ellucian Banner or equivalent, supporting a technical helpdesk, project management, system administration, or budget reporting is required OR a minimum of thirty-two (32) semester hours of postsecondary institution from an accredited institution and a minimum of five (5) years’ experience and special skills in Ellucian Banner or equivalent, supporting a technical helpdesk, project management, system administration, or budget reporting is required. Master’s degree preferred.
KNOWLEDGE, SKILLS AND ABILITIES:
- Experience with Project Coordination and Prioritization;
- Knowledge of Technology Life Cycle Awareness;
- Experience with data processing and common office applications.
- Experience with network applications.
- Experience in technical help desk services.
- Ability to maintain and support inventory management and serve as liaison to the Business Office for all capitalized equipment.
- Ability to create, maintain, and track requisitions and purchase orders.
- Extensive experience with Windows operating system.
- Effective oral and written communication skills.
- Ability to work independently and as an effective team member.
- Ability to maintain confidentiality of institutional information.
- Ability to establish and maintain effective working relationships with students, other employees, vendors, partners, and the public.
- Ability to make decisions in accordance with institutional policy to ensure fairness and consistency.
- Ability to multi-task and prioritize issues.
- Ability to work and communicate with a variety of people from diverse backgrounds.
- Ability to utilize email systems to communicate information.
- Ability to work with minimal supervision/ work independently.
- Ability to operate in a professional manner at all times.
- Ability to greet individuals of any background with friendliness, tact and courtesy.
- Ability to operate in high pressure situations and respond to issues in a calm manner.
- Conscientious- care about how work is done and wanting to do a good job.
- Initiative- responding to downtime by taking responsibility to do other work.
- A focus on detail.
- A focus on being friendly and patient in responding to customer needs.
- Willingness and desire to learn new things and apply that learning.
- Willingness to maintain flexibility in order to meet customer needs.
- A positive attitude regardless of circumstances at hand.
- Confidence in decision making and communication skills.
- Willingness to enthusiastically learn all/most aspects of the operation.
Application Procedures/Additional Information Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. Complete application files must be received no later than the application deadline. Applicants who fail to submit all required information will be disqualified. Only applications received during the period of this announcement will be considered. Applicants must travel at their own expense. Finalist will be required to provide official transcripts that are mailed directly to the Office of Human Resources at Calhoun Community College from the institution(s) granting the credits. More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.
BACKGROUND CHECK STATEMENT:
In accordance with Alabama Community College System Policy and guidelines, the applicant chosen for employment will be required to sign a consent form. Employment will be contingent upon the receipt of a clearance notification from the criminal background check.
Calhoun Community College is an equal opportunity employer. It is the policy of the Alabama Community College System, including all post secondary community and technical colleges under the control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Calhoun Community College will make reasonable accommodations for qualified disabled applicants or employees. The college reserves the right to withdraw this job announcement at any time prior to the awarding. Calhoun Community College participates in the E-Verify system to verify employment eligibility for all newly-hired employees.
Calhoun Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees. Degree-granting institutions also may offer credentials such as certificates and diplomas at approved degree levels. Questions about the accreditation of Calhoun Community College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling (404) 679-4500, or by using information available on SACSCOC’s website (www.sacscoc.org). Specific questions regarding Calhoun's educational programs, admissions, and other matters related specifically to the College should be forwarded directly to the college.
APPLICATIONS MAY BE FILED ONLINE AT:
http://www.calhoun.edu
P.O. Box 2216 Decatur, AL 35609 256-306-2590 256-306-2591 jobs@calhoun.eduBenefits
Sick Leave All regular full-time non-instructional staff earns one day of sick leave which is the equivalent of 8 hours of sick leave per month. Unused sick leave is rolled over to the following year. Upon retirement, employees are allowed to convert unused sick time into service time for the purpose of retirement. Further retirement benefits may be found on this page under Alabama Teacher's Retirement.8 hours per month (may accumulate an unlimited number)
Annual Leave All regular full-time non-instructional staff earn annual leave per month. A complete description of leave benefits can be found with the Human Resources office. 0-4 years 8 hours per month 5-9 years 10 hours per month 10-14 years 12 hours per month 15-19 years 14 hours per month 20+ 16 hours per month (may accumulate up to 480 hours)
Personal Leave All regular full-time non-instructional staff earns up to two (2) regularly scheduled workdays of personal leave per leave year. Unused Personal Leave converts to sick leave if not used.(converts to sick leave at the end of August each year if not used)
Professional Leave Up to 10 days a year of professional development leave with pay may be granted by the President.
Holidays New Year's Day Martin Luther King/Robert E. Lee Birthday National Memorial Day Juneteenth Independence Day Labor Day Veterans Day Thanksgiving Day Day after Thanksgiving Day Christmas Eve Christmas Day16 (5 locally assigned)
Contracted Work Days 260
Retirement The TRS was established in 1939 to provide benefits to qualified persons employed by state-supported educational institutions. Responsibility for the management and administration of the TRS is vested in its Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. The TRS is a defined benefit plan qualified under Section 401(a) of the Internal Revenue Code. For more information visit The Retirement Systems of Alabama. All regular full-time and part-time employees (non-temporary and non- student) who work at least 20 hours per week are required to participate in The Teachers' Retirement System of Alabama. Tier I - Pays 7.50% monthly. State matches 14.66% (effective 10/01/26) Tier II – Pays 6.20% monthly. State matches 13.70% (effective 10/01/26)
Law Enforcement Officers:
Tier I-Pays 8.50% monthly. State matches 14.66% (effective 10/01/26) Tier II- Pays 7.20% monthly. State matches 13.70% (effective 10/01/26)
Health Insurance PEEHIP, established in 1983, provides health insurance benefits for active and retired education employees and is governed by the PEEHIP Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. For more information visit http://www.rsa-al.gov/index.php/members/peehip
Premium amounts:
- Single $ 30
- Family (without Spouse but with dependents) $ 207
- Employee + Spouse (no dependents) $ 282
- Family (with Spouse and dependents*) $ 307
*Includes $100 per month spousal surcharge Note: The spousal surcharge does not apply to spouses who are independently eligible for PEEHIP.
Tobacco Usage Premium
The tobacco premium applies only to the PEEHIP Hospital Medical and VIVA Health plans. Refer to the Wellness Program section to learn how you and/or your spouse can receive the non-tobacco user discount.
Wellness Premium
The wellness premium applies only to the Blue Cross Blue Shield Hospital Medical Group #14000 plan for non-Medicare eligible active and retired members, non-Medicare-eligible members on LOA or COBRA, and non-Medicare-eligible spouses on active or retired contracts. Refer to the Wellness Program section to learn how you and/or your spouse can receive a wellness premium waiver.
If desired, the employee may elect four options rather than health insurance options to include hospital indemnity, cancer, dental, and vision.
Optional Coverage Plan Premiums
- Cancer, Indemnity, and Vision Single or Family (cost per plan) $ 38
- Dental Single $ 38 Dental Family $ 50
Institution matches $1,048 monthly (effective 10/01/26).
Duty Hours (hours vary by campus and needs of the student)
Tuition Assistance This tuition waiver program is designed for all full-time instructional and non-instructional employees of The Alabama College System and the Alabama Department of Postsecondary Education and their dependents as defined under by policy. The program will be coordinated by each institution for employees within The Alabama College System and the Alabama Department of Postsecondary Education. An application form for the tuition assistance program is available in the Human Resources office and should be completed prior to registration for classes.
Employees/Dependents at two-year colleges:
- 1/3 waived after 1st year
- 2/3 waived after 2nd year
- 3/3 waived after 3rd year
Note: Employee is vested after 10 years in Retirement System. Additional information regarding retirement may be obtained from the Retirement System Web site at www.rsa.al.gov.
