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AccorHotel

Rooms Controller

Austin, TX, United States

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States. Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

You are a multi-tasker and are responsible for managing overall hotel room inventory and coordinating the day-to-day operation in support of the Front Office leadership team! As a Rooms Controller, you will ensure guests' requests are met in advance and their preferences are honored by pre-blocking special requests and managing overall inventory.

What you will be doing:

Conducting Pre-Keys
Coordinating with Housekeeping, Engineering and Front Office to ensure all hotel inventory is available to maximize revenue
Review ALL Membership profiles to ensure all guest preferences are met
Reviewing reservations made same-day to ensure all benefits, welcome amenities and preferences are actioned and communicated
Managing room inventory, room readiness and balancing room inventory
Reviewing the “Room Diary” to ensure rooms types are balanced to maximize revenue and upsells
Coordinating and assigning airlines based on contracted room types
Attends and reviews weekly resumes to ensure front office team is set up for success
Manages the front office infographic board for effective communication
Must be able to perform the duties of Front Desk Agent, if needed.
Other duties as assigned.

What is in it for you:

Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Previous front office experience required
Proficiency in English (verbal and written), second language an asset
Computer literate in Microsoft Window applications and Opera an asset
Must be organized with strong attention to detail
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands

This position requires:

Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps

Additional Information

Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization. Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

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More about this job

Skills

Housekeeping
Communication skills
Front Desk
Corporate social responsibility
Computer skills
Attention to detail
Problem solving

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Work requirements

Jobs in the United States