Company Description Where Passion Meets Paradise At Fairmont Orchid, Hawaiʻi, we believe hospitality is more than a career. It is an opportunity to create meaningful moments, build lasting relationships, and share the spirit of aloha with guests from around the world. Set on 32 breathtaking oceanfront acres along the renowned Kohala Coast, Fairmont Orchid is an award-winning luxury destination where natural beauty, Hawaiian culture, and exceptional service come together to create unforgettable experiences. From our white sand beach and crystal-clear lagoon to our Spa Without Walls, world-class dining, championship golf, and authentic cultural programming, every day offers the opportunity to be part of something extraordinary. We are more than a luxury resort. We are a passionate team of hospitality professionals who take pride in delivering genuine, heartfelt service while honoring the traditions, culture, and people of Hawaiʻi. Here, your talents are valued, your contributions are celebrated, and your career aspirations are supported in an environment that encourages growth, creativity, and purpose. Why You'll Love It Here At Fairmont Orchid, we recognize that our colleagues are the heart of our success. That's why we are committed to creating an environment where you can thrive personally and professionally. What Is In It For You? At Fairmont Orchid, we believe extraordinary hospitality begins with extraordinary people. We are committed to investing in your wellbeing, supporting your aspirations, and creating opportunities for you to thrive both personally and professionally.
- Your wellbeing matters. Enjoy competitive medical, prescription, and vision benefits designed to help you and your family live healthier, happier lives.
- Protection for what matters most. We provide employer-paid life and accidental death & dismemberment insurance, with additional coverage options available for your ʻohana, giving you peace of mind for today and tomorrow.
- Build the future you deserve. Take advantage of our 401(k) retirement savings plan with company matching and invest confidently in your long-term financial goals.
- Live the Hawaiʻi lifestyle. Enjoy generous paid time off, including vacation and personal holidays, so you can recharge, explore, and make the most of life in paradise.
- Be recognized and rewarded. Performance and incentive bonus opportunities celebrate innovation, leadership, dedication, and the exceptional results you bring to our guests and resort.
- Experience the luxury you help create. Enjoy exclusive colleague discounts including 50% off resort dining, 50% savings at our Fairmont Store, and 30% off treatments at our award-winning Spa Without Walls.
- Discover the world with Accor. Unlock limitless travel possibilities through employee rates at more than 5,000 Accor hotels worldwide, along with special Friends & Family travel privileges.
- Nourish yourself throughout the day. Enjoy complimentary meals while working on property.
- Belong to something bigger. Join a collaborative, inclusive culture where authenticity is celebrated, diverse perspectives are valued, and every colleague is empowered to succeed.
- Grow without limits. Whether you're looking to deepen your expertise, expand your leadership skills, or pursue new opportunities, you'll have access to development resources and career pathways across one of the world's leading luxury hospitality companies.
More Than a Workplace At Fairmont Orchid, you're not simply building a career, you're becoming part of a legacy of exceptional hospitality, meaningful connections, and unforgettable experiences. Here, you'll work alongside passionate professionals, inspire guests from around the world, and contribute to a culture rooted in aloha, excellence, and purpose. Come be part of something exceptional. Come share the spirit of aloha. Come grow your career where luxury, purpose, and paradise come together.
Job Description
The Banquet Manager is responsible for the successful planning, coordination, and execution of all banquet, catering, conference, and special event functions within the resort. This leadership position ensures exceptional guest experiences, operational excellence, flawless event execution, financial performance, and adherence to luxury service standards. The Banquet Manager leads banquet colleagues and supervisors while collaborating closely with Culinary, Stewarding, Conference Services, Events, Audio Visual, and Resort Operations teams. Essential Functions Event Operations
- Direct and oversee all banquet functions, including weddings, galas, conferences, corporate meetings, social events, VIP functions, and outdoor catering events.
- Ensure all banquet events are executed according to Banquet Event Orders (BEOs), client requirements, and luxury brand standards.
- Conduct daily reviews of event details, timelines, staffing levels, and service requirements.
- Perform pre-function inspections to ensure readiness of banquet spaces.
- Monitor events throughout execution and proactively resolve guest concerns.
- Ensure smooth room turnover and setup transitions between functions.
- Participate in post-event evaluations to identify successes and opportunities for improvement.
- Attend weekly BEO meetings and group pre-convention meetings with Conference Services and Catering Sales; identify gaps before event day and own on-site changes.
- Own weather calls for outdoor functions in partnership with Conference Services, including timely rain and wind decisions, backup space readiness, and coordination of tenting, lighting, and power.
- Manage allergen and dietary communication from BEO to kitchen to server, with heightened attention for weddings and VIP groups.
Leadership & Team Development
- Recruit, interview, train, coach, mentor, and develop banquet colleagues, supervisors, and service teams.
- Promote a culture of luxury service, professionalism, accountability, teamwork, and colleague engagement.
- Conduct training, performance evaluations, coaching, and corrective action when necessary, providing ongoing feedback to support development and performance.
- Lead daily pre-shift meetings, service briefings, and departmental communications.
- Schedule and staff to BEO counts and labor standards, managing on-call and call-ins in accordance with seniority and collective bargaining agreement provisions.
- Foster a positive, inclusive, and engaged work environment that supports colleague recognition, retention, and professional growth.
- Support career development and succession planning, including the development of banquet captains.
- Lead by example through professionalism, integrity, and accountability.
Compliance and Ethics
- Ensure compliance with company policies, collective bargaining agreements, employment laws, and regulatory requirements.
- Protect confidentiality of employee, guest, and company information.
- Demonstrate honesty, professionalism, and ethical conduct at all times.
- Support investigations, audits, and compliance initiatives as required.
Communication and Collaboration
- Communicate clearly, professionally, and respectfully.
- Foster strong working relationships throughout the resort.
- Support cross-functional teamwork and problem-solving.
- Promote a culture of transparency and collaboration.
Guest Experience
- Consistently deliver personalized, anticipatory luxury service.
- Build and maintain positive relationships with meeting planners, wedding clients, conference organizers, and VIP guests.
- Respond promptly and professionally to guest feedback and service recovery situations.
- Serve as the operational point of contact during high-profile events.
- Monitor event operations to ensure service consistency and guest satisfaction.
- Collaborate with culinary leadership to deliver memorable experiences.
- Review meeting planner and group feedback and post-event surveys; follow up with clients and action trends with the team.
Operational Excellence
- Ensure departmental standards, policies, and procedures are consistently followed.
- Promote efficiency, organization, and attention to detail.
- Drive continuous improvement and innovation within operations.
- Partner with other departments to achieve overall resort objectives.
- Maintain a highly visible presence in operations.
- Oversee opening, operating, and closing procedures.
- Coordinate with culinary, stewarding, housekeeping, engineering, and other departments.
Cleanliness and Luxury Standards
- Maintain exceptional standards of cleanliness and presentation.
- Ensure facilities, equipment, and workspaces reflect luxury resort expectations.
- Foster ownership and pride in maintaining the physical environment.
- Hold teams accountable for cleanliness and organization.
Financial Responsibilities
- Manage departmental budgets and financial performance.
- Support inventory management and purchasing controls.
- Manage banquet labor costs in accordance with budget targets.
- Monitor payroll, scheduling, overtime, and productivity metrics
- Control operating expenses, equipment usage, supply costs, and waste.
- Review banquet revenue reports and identify opportunities to enhance profitability.
- Ensure banquet checks are accurate, signed by the client, and posted the day of the event; reconcile final charges against the BEO.
- Administer service charge distribution in accordance with the collective bargaining agreement and Hawaiʻi service charge disclosure requirements.
- Oversee banquet beverage controls, including liquor requisitions and inventory, hosted vs. cash bar reconciliation, and compliance with liquor commission regulations.
- Manage china, glass, silver, linen, and equipment inventories, par levels, and breakage; coordinate outside rentals as needed.
Safety, Sanitation & Cleanliness
- Ensure compliance with all health, sanitation, food safety, OSHA, and Hawaiʻi state regulations.
- Maintain a clean, organized, and safe work environment.
- Participate in bi-weekly walkthroughs of banquet space with the Director of Banquets and Assistant Director of Food & Beverage and address ongoing cleanliness and maintenance opportunities through thoughtful action planning.
- Conduct regular inspections of banquet spaces, back-of-house areas, and equipment.
- Ensure employees follow safe food handling and workplace safety practices.
- Promote a culture of cleanliness and ownership throughout banquet spaces and back-of-house areas.
Administrative Responsibilities
- Maintain accurate records, reports, schedules, and operational documentation.
- SAQ audit champion for department. Ensure proper controls are followed through on a daily basis.
- Participate in leadership meetings and hotel initiatives.
- Support recruitment, onboarding, and retention efforts.
- Assist with special events, promotions, and resort activations.
Qualifications
Required
- Minimum 3-5 years of banquet leadership experience in a luxury hotel, resort, convention center, or upscale hospitality environment.
- Strong knowledge of banquet operations, service styles, and event management.
- Proficiency with Microsoft Office and hotel event management systems.
- Excellent communication, leadership, and organizational skills.
- Ability to manage multiple events simultaneously.
- Flexible schedule including evenings, weekends, holidays, and extended hours during peak business periods.
Preferred
- Luxury hotel Four/Five-Star experience.
- Union environment experience.
- Degree in Hospitality Management, Business Administration, or related field.
Certifications
- Food Safety Certification required.
- Alcohol Service Certification required as applicable by law.
Knowledge, Skills & Abilities
- Strong leadership and team-building skills.
- Exceptional guest relations and interpersonal abilities.
- Advanced knowledge of banquet service styles, including plated, French, family-style, buffet, stations, and receptions.
- Strong conflict resolution and decision-making abilities.
- Excellent verbal and written communication skills.
- Financial acumen and budgeting experience.
- Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
- Commitment to luxury hospitality standards and continuous improvement.
Reasonable Accommodation Statement The hotel is committed to providing equal employment opportunities and reasonable accommodations in accordance with the Americans with Disabilities Act (ADA), Hawaiʻi state law, and applicable local regulations. Qualified individuals with disabilities may perform the essential functions of this position with or without reasonable accommodation. Essential Leadership Competencies
The Banquet Manager must demonstrate proficiency in:
- Event Execution & Logistics
- Banquet Service Styles
- BEO & Resume Management
- Labor Scheduling & Productivity
- Union Environment & CBA Administration
- Client & Meeting Planner Relations
- Cost Control & Billing Accuracy
- Rate of Service Standards
- Weather & Contingency Planning
- Team Leadership & Coaching
- Problem Solving & Decision Making
Essential Function Determination: Direct on-floor leadership of banquet functions, staffing and supervision of banquet colleagues, coordination of event details, regular mobility throughout indoor and outdoor event spaces, and the ability to lift and move equipment up to 50 pounds are considered essential functions of this position. Qualified individuals may perform these essential functions with or without reasonable accommodation. Additional Information Salary Range: $75,000 - $85,000 USD Your team and working environment: Come join the energetic and creative Food & Beverage 'Ohana at the Fairmont Orchid. We work together as a dynamic team to drive guest satisfaction and brand reputation! Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits! Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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