Jobs in the United States

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Added 10 mins ago
FT GC Retail Sr. Sales Associate Store 760
Guitar Center
Augusta, GA
Problem Solver: When there’s a musical mystery, you’re the detective! Your ability to solve problems leaves customers and your team singing your praises.
Added 10 mins ago
FT GC Retail Sr. Sales Associate Store 241
Guitar Center
Eugene, OR
Problem Solver: When there’s a musical mystery, you’re the detective! Your ability to solve problems leaves customers and your team singing your praises.
Added 11 mins ago
Field Adjuster
Safepoint MGA, LLC
Orlando, FL
Ability to identify and interpret complex, special, or large loss claims and determine the appropriate resolution strategy
Added 14 mins ago
Assistant Manager of Records Management
University of Georgia Staff
GA
Associate or bachelor’s degree preferred with any related experience, such as data entry, Microsoft suite of products, Blackbaud products, CRM database systems.
Added 18 mins ago
Senior Associate, Platform Support for Strategic Accounts
Vestwell
NY · Austin, TX · King of Prussia, PA · Scottsdale, AZ
The ideal candidate is a collaborative problem solver who thrives in a fast-paced, cross-functional environment. In this role, you will partner closely with both client servicing teams,…
Added 18 mins ago
Director, Managed Care
Beacon Health System
Granger, IN
Performing conflict resolution with representatives of current and new CHA managed care contracts. Also providing viable solutions which will maintain solid working relationships.
Added 27 mins ago
Product Development Coordinator
Randa Corp
Rosemont, IL
…information, product feasibility, sample evaluation, issue resolution, and the cross-functional actions required to deliver products that meet design intent, quality, cost,…
Added 29 mins ago
Senior Product Delivery Associate-Workflow Services Aurora
JPMC page
Newark, DE · Plano, TX · Chicago, IL
As a Senior Product Delivery Associate in [Insert team name or sub-LOB], you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams,…
Added 32 mins ago
Clinical Nursing Coord-RN, Hendrick Clinic South
Hendrick Health
Abilene, TX
Added 32 mins ago
Nurse Supervisor of Clinical Services Contact Center
Team Member Services
United States
Provides oversight and follow-through on escalated matters to ensure timely resolution.
Added 33 mins ago
IT Support Technician - Tier II
Lightspeed DMS
South Jordan, UT
● Manage a queue of escalated tickets, ensuring timely resolution and clear documentation.
Added 36 mins ago
Sr. Customer Service Representative
The Home Depot
Remote, United States
5% - Problem Resolution - Associate will monitor email boxes and respond/resolve inquiries to resolve customer issues.
Added 43 mins ago
Doctor's Technician
Stanton Optical
Longview, TX
Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met.
Added 45 mins ago
Supervisor, Revenue Recovery Support
EnableComp
Remote, United States
Partner with Revenue Recovery, Client Success, Data Quality, Product, Technology, and other teams to resolve issues affecting client support or account resolution.
Added 47 mins ago
J
Fleet Adminstrator
United States
- $65,000 to $70,000 USD / year
Respond to daily fleet requests from drivers and managers, investigate issues, and ensure appropriate follow-up and timely resolution.
Added 47 mins ago
Cafe Manager
FT YUMA QUECHAN INDIAN TRIBE
Winterhaven, CA
Supervises personnel, which includes hiring, firing, work allocation, training, and problem resolution; evaluates performance; makes recommendations.
Added 48 mins ago
SO
Unemployment Insurance (UI) Senior Claims Adjuster (DWS #9594)
State of New Mexico
NM
- $22.62 to $33.93 USD / hour
The Senior Claims adjuster is essential to ensure fair, consistent, and impartial resolution of disputes, claims, or competitions within an organization or process. Their role is to…
Added 50 mins ago
Department Head, Performing Arts and Technology
North Carolina State University
Raleigh, NC
Added 51 mins ago
Clinical Unit Leader - Labor And Delivery - Bon Secours St. Francis Hospital
Roper St. Francis Healthcare
Charleston, SC
…management. Fosters and encourages open communication and conflict resolution among staff members. Manages conflict in a timely, direct and positive…
Added 51 mins ago
Associate Director, Core Performance & Fixed Income Analytics - Americas
FactSet Research Systems Inc.
Remote, United States
We are looking for an Associate Director, Core Performance & Fixed Income Analytics to lead our Buy-side Managed Services team focusing on our core performance and fixed income services - a…
Added 59 mins ago
Senior HSE Professional
Integra
Oklahoma City, OK
…leadership teams; time management and prioritization; conflict resolution and safety…
Added 1 hour ago
Mechanic
Owens Corning
Jacksonville, FL
Troubleshooting basics how to analyze a problem and the steps to identify the root causes. Helps reduce cycle time to problem resolution and eliminate the “replace and see what happens…
Added 1 hour ago
Personal Banker
Peoples Bank
Beachwood, OH
Develop and retain the customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution.
Added 1 hour ago
Associate Banker I - Bohemia
TD Bank, N.A.
Bohemia, NY
Demonstrated effective problem-solving skills
Added 1 hour ago
TB
Associate Banker I - 100 East Dekalb Pike, King of Prussia, Pennsylvania (Full Time)
TD Bank, N.A.
King of Prussia, PA
- Full-time
Demonstrated effective problem-solving skills

ACCESS

Intake and Customer Service Specialist

Dearborn, MI, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Job Title: Intake and Customer Service Specialist

Job Status: Full-time

Job Summary: Under general supervision, the Intake and Customer Service Specialist assures the accessibility of effective community services that empowers individuals and families to achieve an enhanced quality of life. They interact with customers by addressing inquiries and resolving client complaints. They provide a high level of customer service support and handles matters professionally and responsibly and administer medical billing tasks. Quality customized services, client care and satisfaction are the ultimate goal.

Essential Duties and Responsibilities:

Welcome people to the department and program
Answer telephone calls, questions and service inquiries about services
Orient individuals to service benefits and resources available
Provide a warm transfer with customer-centered service to ensure client makes the initial contact with funders and health plans
Provide information on how to access services and rights processes
Assist with resolution of local complaints, grievances, and appeals processes
Survey, track, trend, and report on member/provider experiences
Provide behavioral health, customer service, outreach, education, and training support.
Maintain current listings of all providers, both organizations and practitioners, with whom the DWIHN/MCCMH or programs have contracts, the service they provide, languages they speak including American Sign Language, any specialty for which they are known and accommodations for individuals with a disability
Follow up with appropriate staff and document results on the internal system and calendars, if applicable
Schedule intake appointments with relevant program staff
Record customer information and outcomes and enter services on the appropriate internal system, highlighting all given resources
Explain program requirements and any fees, if applicable, to clients
Maintain current knowledge regarding ACCESS programs and field of work
Refer clients with possible well-being matters to internal resources when necessary
Track referrals and enrollment status of clients, document outcome of the referral and enrollment, and provide support as appropriate, document barriers to enrollment, if any
Provide excellent internal/external customer services via telephone, e-mail, or face-to-face to assist customers with their eligibility and enrollment needs and answer questions or concerns regarding program processes and requirements
Provide an overview of all internal services and help refer and/or enroll the client to obtain the necessary service and encourage participation
Keep current with trends and developments related to essential job competencies
Protect confidentiality of customers at all times and abide by HIPPA law and confidentiality policy
Follow policies and procedures at all times and complete documentation in appropriate systems
Attend regular team meetings, and share any helpful/challenging/issues
Attend monthly staff meetings and all mandatory organization activities
Take fax orders, phone calls, in person new clients’ and schedule new program screenings and evaluations
Project positive, flexible attitude in attempting to meet Clients’ scheduling needs
Perform receptionist functions and assure that the telephone is answered, visitors/clients/patients are greeted, in a courteous, professional and timely manner
Perform registration functions and assure timely, efficient, and customer-friendly registration are met
Verify and process program eligibility and benefits verification for all clients
Assist in resolving any client issues generated through contract account denials
Verify client insurance coverage and prepare EMR case with all demographic and benefits information
May process insurance pre-authorizations for patients, if applicable, for program
Work staff to resolve any issue to ensure timely filing and clean-claim requirements
May enroll and inform patients and clients about insurance affordability through the local health exchanges and public insurance programs to encourage participation
May issue notices of hot jobs and in-demand trainings to clients
May issue notices and revised fee agreements while compiling data and entering information for sliding scale fee reductions
May pre-register clients for all disciplines before first appointment, preparing chart within EMR
Operate standard office equipment and use required software applications
Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:

Knowledge of:

Uninsured and underserved populations
Commercial and worker’s compensation insurance

Skill in:

Critical thinking with the ability to effectively problem solve (e.g., able to determine if a client issue requires immediate provider attention if there are significant changes to the client history or other clinical issues that are presented)
Strong customer service skills
Strong multi-tasking skills
Organizational and time management skills to effectively juggle multiple priorities, time constraints and large volumes of work
Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

Operate a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, Microsoft Word, Excel, Outlook, intranet and computer navigation
Master the rules of a number of complex public benefits programs
Establish positive relationships with associates, volunteers and third-party intermediaries
Be highly organized with the ability to multi-task and adapt to changing priorities
Establish and meet deadlines
Evaluate each registration/admission and be alerted to potential problems, including pre-certification or financial assistance for the client
Communicate effectively with both written and verbal forms, including proper phone etiquette
Work collaboratively in a team-oriented environment; courteous and friendly demeanor
Work effectively with various levels of organizational members and diverse populations including ACCESS staff, clients, family members, insurance carriers, outside customers, vendors and couriers
Cross-train in other areas of practice in order to achieve smooth flow of all operations
Exercise sound judgment and problem-solving skills, specifically as it relates to resolving billing and coding problems
Handle client and organizational information in a confidential manner
Work under minimal supervision

Educational/Previous Experience Requirements:

Minimum Degree Required:
High School or GED
Associate degree preferred
Required Disciplines:
Health Administration, Business Administration or related field approved by Human Resources

~and~

For Workforce Development, at least 3-5 years previous workforce development experience in a funded program that includes enrolling into a funded program, intake, referral to services for training, supportive services and knowledge of program policies and system partners, or equivalent combination of education, experience and/or training approved by Human Resources
For Community Health & Research Center, at least 3-5 years previous experience including experience with medical insurance processing, Medicare, Medicaid, CCI edits, Medicare Functional Therapy Reporting and Therapy Cap requirements, local payer coding and billing guidelines as they pertain to physical, occupational, or speech therapy preferred or equivalent combination of education, experience and/or training approved by Human Resources

Licenses/Certifications:

Licenses/Certifications Required at Date of Hire: None

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: Some local travel may be required

Working Environment: Climate controlled office

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More about this job

Skills

Customer service
Communicate with customers
Medical billing
Provide information
Assist customers
Confidentiality
Documentation
Scheduling
EMR
Office equipment
Critical thinking
Multitasking
Time management
Microsoft Office
Microsoft Windows
Electronic health records
Microsoft Word
Microsoft Excel
Microsoft Outlook
Meet deadlines
Problem solving
Community medicine
Research
Reporting

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