Archived listing. The details below describe a past opening.
Jr. Systems Administrator
Reporting to the Systems Administrator, the Jr. Systems Administrator monitors and maintains the company computer systems, installs, documentation and configures hardware/software and solves technical problems.
This is an on-site position.
What you’ll do:
- Monitor and respond quickly to helpdesk requests by performing level I and II helpdesk duties which includes maintaining and deploying company owned hardware such as laptops (Windows and OSX), desktops, printers, peripherals and wired/mobile phones (iPhone and Android)
- Provide technical support for company software which includes Microsoft Office, SharePoint, Adobe and Autodesk products
- Complete new user setup using Active Directory, laptop, and phone setup, as well as proper file share access
- Mobile Device support including additions, terminations, policy enforcement and security
- Escalate more advanced technical problems to Systems Administrator / IT Manager and/or outsourced technical resources ensuring problems are resolved timely and effectively
- Assist the Systems Administrator with company projects
- Other duties, which include inventory and knowledge base management
Qualifications
What we’d love to see:
- Bachelor’s degree in Computer Science or Business Administration, with 1-3 years’ experience
- Entry level certifications (A+, Security+, Network+)
- Excellent verbal and written communication skills, personable/capable of communicating effectively with all levels of the organization
- Drive, self-motivated, capable of researching solutions to issues or challenges with a continuous improvement mindset
- Capability to manage multiple tasks and deliver accordingly
- Solid problem-solving skills and a keen eye for detail, ability to adhere to deadlines
- Strong documentation and writing skills to add to and augment our existing IT Knowledge Base
- Capable of handling highly confidential information
- Advanced use of Microsoft Office tools such as modern Outlook, Word, and Excel, PowerPoint
- SQL and MS Powershell experience a plus
- Windows and Mac OSX experience