Senior Community Association Manager

Senior Community Association Manager

Company: Access Management

Location: Celebration, FL

Position Type: Full-Time

Reports To: Regional Director / Division Vice President

Position Summary

Access Management is seeking an experienced and dedicated Senior Community Association Manager (Sr. CAM) to lead a portfolio of community associations in Celebration, FL. This role combines strategic portfolio oversight, office management, and team leadership. The Sr. CAM serves as a trusted advisor to Boards, ensures operational excellence, and plays a key role in coaching, developing, and supervising Assistant Community Association Managers (ACAMs) and other team members to deliver exceptional service.

Key Responsibilities

Portfolio & Client Management

• Manage a portfolio of community associations, including HOAs, condominiums, and/or master planned communities.
• Serve as the primary point of contact for Board Members, homeowners, vendors, and contractors.
• Provide expert guidance to Boards on governance, compliance, and industry best practices.
• Prepare for and attend Board meetings, annual meetings, and special meetings, including agenda and minute preparation as needed.
• Ensure timely execution and follow-up on Board decisions.

Leadership, Coaching & Team Oversight

• Supervise, mentor, and develop Assistant Community Association Managers (ACAMs) and support staff.
• Provide ongoing coaching, training, and performance feedback to enhance team effectiveness and service delivery.
• Assist in onboarding and development of new team members.
• Foster a collaborative, accountable, and service-driven team culture.

Office & Operational Management

• Oversee office operations, including administrative support functions, workflow management, and record keeping.
• Coordinate vendor activities, including bidding, contracting, and performance monitoring.
• Conduct regular property inspections and ensure community standards are maintained.
• Develop and implement policies and procedures to improve operational efficiency and resident satisfaction.

Financial Management

• Prepare, review, and manage association budgets.
• Analyze monthly financial statements and provide recommendations to Boards.
• Monitor expenses, reserves, and assessments to ensure financial health.
• Partner with accounting teams to ensure accuracy and timeliness of financial reporting.

Compliance & Governance

• Ensure communities operate in accordance with governing documents, company standards, and applicable laws and regulations.
• Oversee covenant enforcement processes in a fair, consistent, and professional manner.

Customer Service & Conflict Resolution

• Deliver high-quality customer service to residents and Board Members.
• Address and resolve escalated homeowner concerns and complex issues promptly and professionally.
• Maintain clear, proactive, and professional communication with all stakeholders.

Strategic & Administrative Duties

• Identify opportunities for process improvements and operational efficiencies.
• Support company initiatives, transitions, and special projects.
• Ensure accurate and timely documentation within company systems, including Vantaca.

Qualifications

• Active Florida CAM (Community Association Manager) license required.
• Bachelor’s degree in Business, Hospitality, or related field preferred (or equivalent experience).
• Minimum of 5+ years of community association management experience, with senior-level or supervisory experience preferred.
• Proven experience managing multiple communities and leading teams.
• Strong office management and organizational skills with the ability to prioritize and multitask.
• Experience with Vantaca preferred.
• In-depth knowledge of Florida statutes and community association best practices.

Skills & Competencies

• Leadership, coaching, and team development
• Strong financial acumen and analytical skills
• Excellent verbal and written communication
• Conflict resolution and problem-solving abilities
• High level of organization and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office Suite and community management software

Work Environment & Expectations

• Combination of office, field, and community site visits.
• Regular interaction with Boards, residents, and vendors.
• Occasional evening meetings required.
• Reliable transportation and valid driver’s license required.

Why Join Access Management?

• Opportunity to lead, mentor, and grow a high-performing team
• Collaborative and supportive culture
• Competitive compensation and benefits package
• Career growth and advancement opportunities

Access Management is an Equal Opportunity Employer and values diversity in the workplace.