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Added 1 day ago
SC
Architect, Professional Services (Microsoft Security)
Softchoice Corporati
Denver, CO
- $128,800 to $161,000 USD / year
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging,…
Added 2 days ago
Sr Strategy & Analytics Analyst (Digital Assets)
APEX Fintech Services LLC
Austin, TX · Chicago, IL
Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to…
Added 2 days ago
AC
Revenue Manager
AIR Communities
Chicago, IL
- $97,000 to $130,000 USD / year
Our corporate office is located in the Denver Tech Center. Our office spans the top two floors of the building and features expansive views of the mountains and the downtown skyline.
Added 2 days ago
AC
Revenue Manager
AIR Communities
Denver, CO
- $97,000 to $130,000 USD / year
Our corporate office is located in the Denver Tech Center. Our office spans the top two floors of the building and features expansive views of the mountains and the downtown skyline.
Added 2 days ago
FP
Account Executive - Technology Public Relations
Finn Partners
New York, NY
- $66,300 to $70,000 USD / year
…East Coast Technology PR Practice has one opening for either a Tech PR Account Executive (AE) or a Tech PR Assistant Account Executive (AAE); this ad is for the Tech PR AE…
Added 3 days ago
Manager Product Management - Collections & Recoveries Platform, Offers, Integration, and Experience
Capital One
NY · McLean, VA · Richmond, VA · Chicago, IL
…high-performance, business-ready datasets. You will partner with Enterprise tech teams, business stakeholders, and Risk Management to maximize the value of our data: accelerating…
Added 3 days ago
Job Posting Title Cyber Security Application Remediation Governance Analyst
Bank of America, National Association
WA
Works with CST tech teams to ensure that the SOR remains up to date and functioning correctly.
Added 3 days ago
A
Tech Support Analyst - Chicago
Accenture
Chicago, IL
- $21.39 to $49.57 USD / hour
Even technology companies need tech support. You know, someone to keep things running smoothly - both behind-the-scenes and customer facing. This is where you come in. The backbone to our…
Added 3 days ago
AV Tech Support Analyst - Chicago - 6481744
Accenture LLP Company
United States
…Accenture. We run the daily IT operations ranging from workstation support, AV support, network infrastructure, and in-office video conference technology support. This role will be part of…
Added 3 days ago
AML Analyst
APEX Fintech Services LLC
Dallas, TX
Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to…
Added 4 days ago
Senior Mid-Office Analyst
Edgehog Trading
Chicago, IL
Our team spans trading, engineering, and business operations, working together to build and support the systems that power the firm. We emphasize data-driven decision making, rigorous…
Added 4 days ago
Legal Practice Analyst (Fully remote in Dykema Office Locations)
Dykema
Detroit, MI · Bloomfield Hills, MI · Lansing, MI · Ann Arbor, MI · San Antonio, TX · WI · Minneapolis, MN
…in 2026, is recruiting to hire an experienced Legal Practice Analyst. This is an early-career position embedded in our Firm’s Knowledge & Innovation team, with a dedicated focus on…
Added 4 days ago
Legal Practice Analyst (Fully Remote in Dykema Office Locations)
Dykema
Los Angeles, CA · Chicago, IL · Washington, DC · Austin, TX · Dallas, TX · Houston, TX
…in 2026, is recruiting to hire an experienced Legal Practice Analyst. This is an early-career position embedded in our Firm’s Knowledge & Innovation team, with a dedicated focus on…
Added 4 days ago
Senior Data Analyst - Risk Product Data
Capital One
McLean, VA · Richmond, VA · Chicago, IL
Chicago, IL: $101,100 - $115,400 for Sr. Data Analyst
Added 5 days ago
T
Business Analyst/Tech Writer
TEKsystems
Denver, CO
- $50 to $60 USD / hour
…sponsorship requirements.Bank of America is seeking a Business Analyst / Technical Writer to support strategic cybersecurity initiatives addressing enterprise-scale internet security, cloud…
Added 5 days ago
T
Business Analyst/Tech Writer
TEKsystems
Chicago, IL
- $50 to $60 USD / hour
…sponsorship requirements.Bank of America is seeking a Business Analyst / Technical Writer to support strategic cybersecurity initiatives addressing enterprise-scale internet security, cloud…
Added 5 days ago
Securities Lending Associate
APEX Fintech Services LLC
Dallas, TX
Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to…
Added 5 days ago
Compliance Officer - ANZ
CoinFlip
Box Hill
…over-the-counter service that provides investors with custom, white-glove support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an investment group…
Added 8 days ago
UT
Data Analyst I- #26-26921
US Tech Solutions
North Chicago, IL
- $33 to $35 USD / hour
This position is assigned in support of the eDiscovery function within Corporate Legal Operations and reports to the Manager, eDiscovery Operations.
Added 8 days ago
Client Onboarding Implementation Analyst
JPMorgan Chase
Chicago, IL
Step into the role of a Implementation Analyst within JP Morgan Chase and be at the forefront of delivering top-tier treasury and banking solutions to our valued clients. Utilize your…
Added 8 days ago
T
Business Analyst/Tech Writer
TEKsystems
Chicago, IL
- $50 to $60 USD / hour
…application. Acts as the product(s) subject matter expert to support scope and requirement decisions. Ensure changes to the application are compliant with the clients standards and…
Added 9 days ago
SC
Sr. Consultant, Professional Services (Microsoft Security)
Softchoice Corporati
Denver, CO
- $116,800 to $146,000 USD / year
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging,…
Added 9 days ago
Analyst - Tech Ops Resource Planning (Hybrid)
United Airlines
Chicago, IL
Our Finance team helps drive business performance through planning, forecasting, and data-driven decision making. As an Analyst - Resource Planning, you will support long-term labor…
Added 10 days ago
SC
Architect, Professional Services (Microsoft Security)
Softchoice Corporati
Denver, CO
- $128,800 to $161,000 USD / year
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging,…
Added 10 days ago
Cyber Defense Analyst II
CME Chicago Mercantile Exchange Inc.
United States
The Cyber Defense Analyst II position is responsible for monitoring, detecting, and validating security threats across our environment. As our Security Operations Center transitions toward…

Accenture

Tech Support Analyst - Chicago

Chicago, IL, United States

$21.39 to $49.57 USD / hour

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Job details

Pay: $21.39 to $49.57 USD / hour
Posting language: English
Posted: Sep 22, 2026

Original job description

IT Technical Support Analyst:

Even technology companies need tech support. You know, someone to keep things running smoothly - both behind-the-scenes and customer facing. This is where you come in. The backbone to our backbone. LTO is looking for a motivated Analyst to provide high value services to our customers adding value and efficiency in their use of technology. We find the right solutions and enable high performance.

At Accenture we’ve created amazing spaces called Solution Bars where customers can find a team of IT support advisors - a one stop shop to find the answers you are looking for.

We envision, advise, fix, train, create, innovate, and collaborate with hyper speed and scale. The driving force behind it all? Our people.

RESPONSIBILITIES AND ACCOUNTABILITIES:

Operations

Influence the customer experience for technology interactions in the local office to ensure that technology supports business objectives. Take ownership for individual customer interactions.
Management of effective operational IT incident, problem and service requests, successfully driving resolution and root cause analysis within SLA’s, liaising with wider teams both local and global where necessary.
Provision of IT support for events such as new joiner inductions, VIP meetings and videoconference events when required.
Provision of IT support where needed for custom requests as directed.
Ensure knowledge of product and services delivered from area of responsibility.
Demonstrate an understanding of core CIO IT Products and Services. Understand and communicate product and service use cases (who should use the product and why).
Proactively suggest ways to ensure services remain cost efficient.
Gather feedback on products and services and escalate to leadership.

Asset Management

Effectively manage technology assets, ensuring compliance with asset management policies, processes and requests.
Update and maintain the asset management tool to accurately account for movement of IT hardware in accordance with asset management processes.
Manage Accenture provisioned IT assets and equipment, working to agreed processes, polices and security standards using knowledge of internal service operations and business requirements.

Customer Service and Relationship Management

Build effective trust-based relationships and act as the Technology Services customer champion in all respects to deliver customer excellence
Build good trust-based relationships with key customers & customer groups. Ensure that two-way feedback is maintained relating to our products, services, and current customer priorities. Work with these contacts to identify opportunities for service improvements.
Proactively seek opportunities to meet or exceed the quality and consistency of service delivery to meet the customer needs, escalating as necessary
Ensure effective local team collaboration across Technology Services and Geographic Services
Ensure adherence to Accenture performance management process.

This role is 100% onsite at our Chicago office

What You'll Need:

Minimum 1 year experience with Customer Technical Support
Minimum 1 year experience with Customer Experience Management.
Minimum 1 year experience in Service Desk or Desktop Support
Minimum 1 year experience working with ITIL software such as Service Now or Remedy
Minimum 1 year experience hands on experience with Microsoft Windows 10, Windows 11, OSX and 0365 support
Strong communication skills to interface with non-technical stakeholders, senior leadership and executives
High School Diploma or GED

Bonus Points If:

Comp TIAA Certifications
ITIL Foundations Certification
Customer Satisfaction experience
Quality Assurance (QA) experience
Technical degree or certifications

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/03/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Hourly Salary Range California $23.13 to $49.57 Colorado $23.13 to $42.84 Connecticut $23.13 to $42.84 District of Columbia $24.62 to $45.63 Illinois $21.39 to $42.84 Maine $19.66 to $36.49 Maryland $23.13 to $42.84 Massachusetts $23.13 to $45.63 Minnesota $23.13 to $42.84 New York $21.39 to $49.57 New Jersey $24.62 to $49.57 Ohio $21.39 to $39.66 Virginia $21.39 to $45.63 Washington $24.62 to $45.63

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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