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Customer Service Representative
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Accenture

Epic Payer Platform Lead

Arlington, VA, United States

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Job details

Posting language: English
Posted: Aug 20, 2026

Original job description

We Are:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Over 50 0 ,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com .

You Are:

An experienced Epic Payer Platform Lead who has personally configured or led configuration of EPP Capabilities in a production healthcare environment

The Work:

Depending on the client engagement, the Epic Payer Platform Lead will be responsible for overseeing the collaboration of multiple team with Accenture team. This person needs hands-on build experience in at least two of the following areas: CDE (Clinical Data Exchange), Coverage Finder, HPCS, Care Gap Exchange, Member Insights or ADT Event Notifications. The right person will have build experience but will be ready to transition in to an advisory role guiding the client's build team. In addition to running the Accenture team, client team, software vendor team, and client in the following areas, in addition to supporting the internal growth and development of the ATC's Epic Team:

Experience with project plan creation and joint design sessions with Epic Implementation Team.
Take end user information to create a very detailed scope and get sign off from the Operations team. Translating business requirements into Epic-native configuration in real time.
Create a detailed Excel project plan and DRIVE through status calls as well as individual status updates you make sure to stay on top of.
Portray competence and confidence to the Operations / Client resources
Be concise and clear in escalations and status reporting
Every project will have some level of new complexity that you will need to figure out in order to deliver the project
Be prepared to dig into some areas to figure out how to do the standard
A strong DRIVER personality - Drive status updates and to understand the intricacies of what is needed
Assist with the analysis and design of new business workflows.
Identify and define detailed product requirements and use cases. Assign resources to projects based off skill and mastery.
Provide input into high level functional specifications.
Participate in quality management reviews of the design and performance of work products to ensure they fulfill the requirements.
Perform or advise on system configuration and integration setup and assist with testing activities.
Serve as an intermediary with client's Epic team and Accenture tech leads to support bilateral understanding of data structures, workflows and technology capabilities and limitations.
Assist in the development and documentation of data requests and source to target mapping.
Other duties as assigned. This work may include implementation, optimization, upgrades, and application support.
Epic Tapestry certification in Claims, E&E, Benefits Engine, CRM, or UM - strongly preferred and the most relevant neighboring credential
Resolute PB or HB experience - helpful for troubleshooting claims data flows that span payer and provider systems
ADT/Grand Central configuration experience - directly relevant to Wave 1 scope
Familiarity with Epic integration standards (FHIR R4, EDI X12, CDA/CCDA) as applied to EPP data exchange

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements

What You Need:

Minimum of 8 years experience in Healthcare IT role
Minimum of 1 years experience in an Epic Payer Platform leadership role
A minimum of 5 years of Program or Project Management Experience including experience reporting accountability for projects/programs to executive leadership and requirement gathering from Clinical leadership
Epic Non-Clinical Certification required (HIM, Patient Access (Cadence or Grand Central), Revenue Cycle (Resolute HB, Resolute PB), etc.)
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Bonus Points If:

Experience and/or certification in an Epic Payer cert is preferred
Epic Tapestry, Epic Resolute HB, Epic Resolute PB or ADT/Grand Central certification/experience
Experience in leading multiple teams through separate iterations of projects

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 10/04/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary Range

California $94,400 to $266,300

Colorado $94,400 to $230,000

Connecticut $94,400 to $230,000

District of Columbia $100,500 to $245,000

Illinois $87,400 to $230,000

Maine $80,400 to $196,000

Maryland $94,400 to $230,000

Massachusetts $94,400 to $245,000

Minnesota $94,400 to $230,000

New York $87,400 to $266,300

New Jersey $100,500 to $266,300

Ohio $87,400 to $213,000

Virginia $87,400 to $245,000

Washington $100,500 to $245,000

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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