Jobs in the United States

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Added 1 min ago
Site Procurement Manager
Haleon US Holdings LLC
NJ
The Site Procurement Manager is the primary Procurement business partner for a Haleon manufacturing site, responsible for supporting the site’s requirements across Direct and Indirect…
Added 13 mins ago
Labor Relations Manager
Howmet Aerospace
Cleveland, OH
Reframing employee relations through problem solving/learning organization tactics and driving solutions to root cause to eliminate waste.
Added 13 mins ago
Food & Beverage Manager
Spanish Peaks Mountain Club
Pendry Natirar, NJ
You are open to learning, developing, and growing both yourself, personally, and helping others do the same
Added 13 mins ago
Senior Manager, REMS Advisor Lead
Bristol Myers Squibb
Lawrence Township, NJ
…high-performing team of REMS Advisors who deliver exceptional REMS program education to certified prescribers and healthcare professionals. This role drives operational excellence by…
Added 13 mins ago
Senior Manager, SAP Business AI & Data
J&J Family of Companies
Titusville, NJ
The Senior Manager, SAP Business AI & Data will provide technology leadership for the design, deployment, and operation of enterprise AI products and integrated data platforms supporting…
Added 13 mins ago
Consulting Manager – Pharma Digital Transformation & Project Portfolio Management
Cognizant
Teaneck, NJ
What you must have to be considered
Added 13 mins ago
Senior Manager, REMS Advisor Lead
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…high-performing team of REMS Advisors who deliver exceptional REMS program education to certified prescribers and healthcare professionals. This role drives operational excellence by…
Added 13 mins ago
AH
Concierge / Front Desk Associate (Part-Time)
APC Hospitality
West Orange, NJ
- Part-time
Exceptional candidates have the potential to grow into Manager/Supervisor/Lead roles, overseeing larger teams and operational aspects of the business.
Added 13 mins ago
Category Insights Manager, HU
Mondelez International
East Hanover, NJ
The Category Insights Manager sits at the center of Hu’s go-to-market engine. You’ll own the insights that shape how we grow, diagnosing brand health, arming the sales team with data-driven…
Added 13 mins ago
B&
Retail Department Manager TCNJ Bookstore
Barnes & Noble Education
EWING, NJ
- $19 to $23.75 USD / hour
The Department Manager leads an assigned area of the business, creating engaging retail experiences that inspire customers and support the campus community. Through strong leadership,…
Added 13 mins ago
B&
Department Manager Kean University Bookstore
Barnes & Noble Education
UNION, NJ
- $19 to $23.75 USD / hour
The Department Manager leads an assigned area of the business, creating engaging retail experiences that inspire customers and support the campus community. Through strong leadership,…
Added 13 mins ago
B&
Department Manager Rutgers University Bookstore
Barnes & Noble Education
NEW BRUNSWICK, NJ
- $21.5 to $26.9 USD / hour
The Department Manager leads an assigned area of the business, creating engaging retail experiences that inspire customers and support the campus community. Through strong leadership,…
Added 13 mins ago
Employee Vehicle Purchase Specialist
Subaru of America
Camden, NJ
Hybrid Role: Remote work 2 days per week (after 90 days) [Wednesdays & Fridays]
Added 13 mins ago
Procedural Specialist - NYC/NJ
BD (Becton, Dickinson and Company)
Newark, NJ
Communicate new business opportunities and new product interest directly to the Territory Manager.
Added 13 mins ago
Senior Consultant, Pharmacy Consulting
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Morristown, NJ
…employers and public-sector plan sponsors on pharmacy benefit manager (PBM) strategy, contracting, procurement, and financial performance. You will combine prescription drug benefits…
Added 13 mins ago
Customer Experience Manager- EdTech
Accenture
Morristown, NJ
(If Associate Degree, must have minimum 6 years work experience)
Added 13 mins ago
Product Manager
Meta
Trenton, NJ
…federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine…
Added 14 mins ago
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Added 14 mins ago
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Added 14 mins ago
Manager, Worldwide Education (Remote, US) Johnson and Johnson MedTech, Electrophysiology
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Trenton, NJ
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Added 14 mins ago
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Education Reimbursement – Financial support for advanced learning
Added 14 mins ago
Physician Pay Analyst
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Trenton, NJ
The Physician Payroll Analyst collaborates with the Physician Payroll Manager, physicians, and all levels of leaders throughout the organization to administer physician payroll and provide…
Added 14 mins ago
M&E Sourcing Manager
American Express Global Business Travel
Trenton, NJ
If you love building relationships and sharing your expertise with others, you may be the perfect Sourcing and Meeting Manager for our team. In this role, you’ll guide clients through the…
Added 14 mins ago
Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain
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…federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine…
Added 14 mins ago
Resort Maintenance Manager
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…ensuring to adhere to budget guidelines. Meets with RV Resort Manager daily to report on the status of all scheduled maintenance work. Notifies their manager of unsightly or hazardous…

Accenture

Customer Experience Manager- EdTech

Morristown, NJ, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

About Accenture LearnVantage

Accenture LearnVantage is Accenture's enterprise learning business, purpose-built to help organizations develop the technology skills their workforce needs to compete. We deliver high-impact, project-based learning programs at scale across topics like cloud, AI, data, programming, and cybersecurity. We partner with leading global enterprises to close skill gaps and drive measurable business outcomes. As our client portfolio grows and our programs scale, delivering a consistently excellent learner experience is of the utmost importance.

Role Summary

Customer Experience Managers are internal operational leads for enterprise clients. They know how to deliver the full range of deal types smoothly, whether a deal is a private instructor-led delivery, a multi-week upskilling or reskilling program, on-demand learning, an accelerator, or a blend of several different services. They bring expertise in how each offering is designed, staffed, run, and maintained, and they put that expertise to work with clients, from kickoffs through regular program syncs. They act as a central operational point of contact for complex client programs, coordinating with cross-functional teams and client stakeholders. Behind the scenes, they turn what they hear from clients into clear plans, early risk signals, and improved operational processes.

Responsibilities:

Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed.
Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs.
Participate in meetings with clients to bring a clear point of view on program design, delivery options, and tradeoffs.
Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner.
Translate what clients need into clear internal requirements, plans, and decisions for the delivery team.
Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
Track commitments against delivery, surface risk early, and manage escalations.
Drive process improvement and standards for private instructor-led deliveries and programs, turning recurring client feedback into repeatable playbooks.

Basic Qualifications:

Minimum of 4 years of project and program management experience
Minimum of 2 years of experience working in ed tech, enterprise learning, or learning operations
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Preferred Qualifications:

PMP certification
Familiarity with technical subject areas such as cloud, AI, data, or programming, enough to speak credibly with client technical stakeholders.
Experience with project management tools and a track record of using them.
Familiarity with online learning platforms, LMS systems, or enterprise training programs.

Professional Skills Requirements

Demonstrated comfort communicating with clients and senior stakeholders .
Builds trust with client stakeholders and maintains a professional, solutions-oriented relationship.
Communicates and influences across client stakeholders, internal teams, and leadership.
Proficient with AI tooling
Brings delivery and operational expertise into client conversations and advises with confidence on program design, sequencing, and tradeoffs.
Understands how instructor-led, on-demand, accelerator, and blended offerings work and fit together, and knows what each need to successfully launch to clients.
Drives delivery amid ambiguity and is comfortable unblocking without waiting for perfect clarity.
Anticipates slippage, stays organized, and is proactive.
Sees patterns behind repeated problems and helps fix them at the process level.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 12/13/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: https://www.accenture.com/us-en/careers/local/benefits

Role Location Annual Salary Range

California $70,350 to $154,800

Colorado $63,800 to $133,700

Connecticut $63,800 to $133,700

District of Columbia $68,000 to $142,400

Illinois $59,100 to $133,700

Maine $54,400 to $113,900

Maryland $63,800 to $133,700

Massachusetts $63,800 to $142,400

Minnesota $63,800 to $133,700

New York $66,300 to $154,800

New Jersey $68,000 to $154,800

Ohio $59,100 to $123,800

Virginia $59,100 to $142,400

Washington $80,200 to $142,400

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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More about this job

Skills

Customer experience
Sales
Reporting
Process improvement
Program management
PMP
Project management
LMS
Leadership

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Work requirements

Jobs in the United States