Jobs in the United States

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Added 1 min ago
E
Associate Aortic Representative
Endologix
Boston, MA
- $125,000 USD / year
…intended to provide a progressive pathway toward an Aortic Account Manager position through direct ownership of sales activities, customer development, and revenue…
Added 2 mins ago
Certified Medical Assistant - Brookhaven Health Center - FT Days
Grady Memorial Hospital Corporation
United States
…clinical tasks during patient care. The CMA reports to the clinic manager, who is responsible for the administrative supervision, staff development, and orientation of the CMA to the area's…
Added 3 mins ago
Architect
University System of Georgia
GA
…across campus to develop facilities that enhance teaching, learning, research, student life, athletics, and community…
Added 5 mins ago
EC
Assistant Project Manager Intern (Electrical Construction) - Summer 2027
Egan Company
Champlin, MN
- $23 USD / hour
Professional Development: we support your learning and career growth by offering regular learning and development opportunities both on the job and as part of the summer internship program.
Added 5 mins ago
Fitness Program Manager
EXOS Works, LLC
Kansas City, MO
We’re looking for a Manager who will play a pivotal role in driving our fitness programs and creating a positive experience for our clients and members. This individual will lead and…
Added 5 mins ago
Manager, Corporate Development
Ford
Remote, United States
The Corporate Development team plays a central role in identifying and executing opportunities that accelerate Ford's strategic priorities. We are looking for a highly analytical and…
Added 6 mins ago
Case Manager
Memorial Hermann Health System
Houston, TX
The purpose of the Case Manager position is to support the physician, primary medical homes, and interdisciplinary teams. Facilitates patient care, with the underlying objective of…
Added 6 mins ago
Process Development Engineering Manager
POET
Scotland, SD
The Process Development Engineering Manager supervises a team responsible for performing research-based activities in the conceptualization, development and scale-up of novel bio-chemical…
Added 6 mins ago
Client Experience Manager
Gallagher
Rolling Meadows, IL
…of work; think of Gallagher. Overview The Client Operations Manager/Service Analyst is the primary point of contact for the bswift system set up, management, and quality assurance;…
Added 7 mins ago
UO
Clinical Education Specialist - Nurse Educator
University of Colorado Denver
Aurora, CO
- $31,533 USD / year
…designing and implementing education programs and professional development for ambulatory staff, focused on clinical outcomes, best practices, workflow optimizations, and staff/practice…
Added 7 mins ago
CC
Assistant Store Manager
Community Choice Financial Family of Brands
Brunswick, GA
- $16 USD / hour
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Added 9 mins ago
B
Entry Level Business Development Representative
Bisnow
United States
- $50,000 to $55,000 USD / year
Expected in office 3 - 4 days per week
Added 9 mins ago
B
Entry Level Business Development Representative
Bisnow
United States
- $50,000 to $55,000 USD / year
Expected in office 3 - 4 days per week
Added 9 mins ago
Business Process Analyst, Consultant
BSC
El Dorado Hills, CA · Long Beach, CA · Lodi, CA · Oakland, CA · Rancho Cordova, CA · Redding, CA · Woodland Hills, CA
The Customer Experience Program Management Team is responsible for managing agent requirements and readiness for projects and programs that impact Customer Experience. The Business Process…
Added 9 mins ago
Team Manager - Fayetteville, NY
Panera Bread
Fayetteville, NY
As a Team Manager, you’ll be part of the bakery-cafe’s leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect.
Added 9 mins ago
Team Manager - Syracuse, NY
Panera Bread
Syracuse, NY
As a Team Manager, you’ll be part of the bakery-cafe’s leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect.
Added 9 mins ago
General Manager - Syracuse, NY
Panera Bread
Syracuse, NY
Career advancement & leadership development opportunities
Added 9 mins ago
Team Manager
Panera Bread
Green Bay, WI
As a Team Manager, you’ll be part of the bakery-cafe’s leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect.
Added 9 mins ago
Team Manager
Panera Bread
Sheboygan, WI
As a Team Manager, you’ll be part of the bakery-cafe’s leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect.
Added 9 mins ago
Team Manager
Panera Bread
Edwardsville, IL
As a Team Manager, you’ll be part of the bakery-cafe’s leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect.
Added 9 mins ago
Team Manager
Panera Bread
Alton, IL
As a Team Manager, you’ll be part of the bakery-cafe’s leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect.
Added 9 mins ago
Team Manager
Panera Bread
Chesterfield, MO
As a Team Manager, you’ll be part of the bakery-cafe’s leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect.
Added 9 mins ago
Team Manager
Panera Bread
Chesterfield, MO
As a Team Manager, you’ll be part of the bakery-cafe’s leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect.
Added 9 mins ago
Team Manager
Panera Bread
Omaha, NE
As a Team Manager, you’ll be part of the bakery-cafe’s leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect.
Added 10 mins ago
Research Specialist, Clinical - SOM Med Pulmonary
UMB Staff
Baltimore, MD
UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take…

Accenture

Customer Experience Manager- EdTech

Hartford, CT, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

About Accenture LearnVantage

Accenture LearnVantage is Accenture's enterprise learning business, purpose-built to help organizations develop the technology skills their workforce needs to compete. We deliver high-impact, project-based learning programs at scale across topics like cloud, AI, data, programming, and cybersecurity. We partner with leading global enterprises to close skill gaps and drive measurable business outcomes. As our client portfolio grows and our programs scale, delivering a consistently excellent learner experience is of the utmost importance.

Role Summary

Customer Experience Managers are internal operational leads for enterprise clients. They know how to deliver the full range of deal types smoothly, whether a deal is a private instructor-led delivery, a multi-week upskilling or reskilling program, on-demand learning, an accelerator, or a blend of several different services. They bring expertise in how each offering is designed, staffed, run, and maintained, and they put that expertise to work with clients, from kickoffs through regular program syncs. They act as a central operational point of contact for complex client programs, coordinating with cross-functional teams and client stakeholders. Behind the scenes, they turn what they hear from clients into clear plans, early risk signals, and improved operational processes.

Responsibilities:

Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed.
Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs.
Participate in meetings with clients to bring a clear point of view on program design, delivery options, and tradeoffs.
Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner.
Translate what clients need into clear internal requirements, plans, and decisions for the delivery team.
Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
Track commitments against delivery, surface risk early, and manage escalations.
Drive process improvement and standards for private instructor-led deliveries and programs, turning recurring client feedback into repeatable playbooks.

Basic Qualifications:

Minimum of 4 years of project and program management experience
Minimum of 2 years of experience working in ed tech, enterprise learning, or learning operations
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Preferred Qualifications:

PMP certification
Familiarity with technical subject areas such as cloud, AI, data, or programming, enough to speak credibly with client technical stakeholders.
Experience with project management tools and a track record of using them.
Familiarity with online learning platforms, LMS systems, or enterprise training programs.

Professional Skills Requirements

Demonstrated comfort communicating with clients and senior stakeholders .
Builds trust with client stakeholders and maintains a professional, solutions-oriented relationship.
Communicates and influences across client stakeholders, internal teams, and leadership.
Proficient with AI tooling
Brings delivery and operational expertise into client conversations and advises with confidence on program design, sequencing, and tradeoffs.
Understands how instructor-led, on-demand, accelerator, and blended offerings work and fit together, and knows what each need to successfully launch to clients.
Drives delivery amid ambiguity and is comfortable unblocking without waiting for perfect clarity.
Anticipates slippage, stays organized, and is proactive.
Sees patterns behind repeated problems and helps fix them at the process level.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 12/13/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: https://www.accenture.com/us-en/careers/local/benefits

Role Location Annual Salary Range

California $70,350 to $154,800

Colorado $63,800 to $133,700

Connecticut $63,800 to $133,700

District of Columbia $68,000 to $142,400

Illinois $59,100 to $133,700

Maine $54,400 to $113,900

Maryland $63,800 to $133,700

Massachusetts $63,800 to $142,400

Minnesota $63,800 to $133,700

New York $66,300 to $154,800

New Jersey $68,000 to $154,800

Ohio $59,100 to $123,800

Virginia $59,100 to $142,400

Washington $80,200 to $142,400

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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Jobs in the United States