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Senior Customer Success Manager
Inspired Thinking Group (ITG)
Nashville, TN
- $90,000 to $95,000 USD / year
The Senior Customer Success Manager (SCSM) is responsible for guiding clients through every stage of their post-sales journey with ITG’s technology solutions. Acting as the primary…
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Product Mgmt Group Mgr
PNC
Pittsburgh, PA · Washington, DC · Wilmington, DE · Chicago, IL · New York, NY · Cleveland, OH · Columbus, OH · Philadelphia, PA
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
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Senior Personal Banker
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Arlington Heights, IL
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Added 1 min ago
SAP Data Migration Senior Manager - CMT/SemiConductors
Accenture LLP Company
NY
…advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $74 billion in FY26 revenue. Visit us at…
Added 1 min ago
SAP Data Migration Senior Manager - Retail
Accenture LLP Company
NY
…advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $74 billion in FY26 revenue. Visit us at…
Added 1 min ago
Senior Program Manager, Professional Development - Hybrid
XPO
Charlotte, NC
What you’ll need to succeed as a Senior Program Manager, Learning and Development at XPO
Added 3 mins ago
Strategic Account Manager
Questex
United States
An Amazing Career Opportunity for a Strategic Account Manager for our Beauty & Wellness portfolio.
Added 4 mins ago
Lead Board Certified Behavior Analyst
Cultivate
Frisco, TX
Supervise and manage staff for clinical quality, including BCBAs, Program Supervisor, Apprentices, Training Coordinator, Program Specialist, Senior Technicians, RBTs, and BTs
Added 4 mins ago
Risk Consulting / Digital Risk / Cyber Risk Senior
EY
Dallas, TX · Detroit, MI · Charlotte, NC · Boston, MA · Atlanta, GA · Seattle, WA · Houston, TX · Hoboken, NJ · Miami, FL · Cleveland, OH · Chicago, IL · Portland, OR · Los Angeles, CA · Philadelphia, PA · San Francisco, CA · McLean, VA · New York, NY
Collaborate with other members of the engagement team to plan the engagement and develop work program timelines, risk assessments, and other planning documents. Work with the engagement…
Added 4 mins ago
FSO - Consulting - Tech Consulting - TSD - Life Insurance Technology Program Delivery - Manager
EY
Dallas, TX · Los Angeles, CA · Alpharetta, GA · Tallahassee, FL · Buffalo, NY · Grand Rapids, MI · Pittsburgh, PA · Houston, TX · Hoboken, NJ · Charlotte, NC · Greenville, SC · Las Vegas, NV · Tucson, AZ · Albany, NY · Jacksonville, FL · Rochester, NY · Raleigh, NC · Palo Alto, CA · San Antonio, TX · Nashville, TN · Boca Raton, FL · Secaucus, NJ · Richmond, VA · Grandview Heights, OH · Sacramento, CA · Toledo, OH · Philadelphia, PA · Stamford, CT · Iselin, NJ · Irvine, CA · Westlake Village, CA · Providence, RI · Indianapolis, IN · Louisville, KY · Fort Worth, TX · Southfield, MI · Des Moines, IA · Memphis, TN · Milwaukee, WI · Salt Lake City, UT · New York, NY · Austin, TX · Washington, DC · Seattle, WA · San Jose, CA · Baltimore, MD · Tulsa, OK · San Francisco, CA · Miami, FL · Rogers, AR · Oklahoma City, OK · Atlanta, GA · New Orleans, LA · Chattanooga, TN · Akron, OH · Kansas City, MO · Detroit, MI · Portland, OR · Minneapolis, MN · Tampa, FL · McLean, VA · Orlando, FL · Charleston, WV · Chantilly, VA · Denver, CO · Wichita, KS · Arlington, VA · New Brunswick, NJ · Phoenix, AZ · Baton Rouge, LA · Jericho, NY · San Mateo, CA · Cleveland, OH · Birmingham, AL · San Diego, CA · Huntsville, AL · St. Louis, MO · Hartford, CT · Cincinnati, OH · Chicago, IL · Boston, MA
As a Manager in Technology Transformation Program Delivery, you will have the opportunity to lead and manage the delivery of cutting-edge technology transformation projects and programs.…
Added 5 mins ago
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Senior Product Manager, Data and AI Platforms
TA Realty LLC
Boston, MA
- $140,000 to $180,000 USD / year
Delivery rhythm. Keep a light, useful cadence with the Technology team, vendors, and stakeholders.
Added 5 mins ago
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Enterprise Account Executive
Optro
Remote, United States
- $120,000 to $150,000 USD / year
- Senior Manager or higher in a Risk Advisory practice (risk management, internal audit) of a Big 4 firm, OR
Added 6 mins ago
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Senior FP&A Analyst - Data Center Finance
Lambda
San Francisco, CA · San Jose, CA · Bellevue, WA
- $169,000 to $225,000 USD / year
As a member of the DC / Infrastructure Finance team, you will report to the Manager of DC / Infrastructure Finance and partner with Data Center Development, Data Center Operations, and…
Added 6 mins ago
Senior Project Manager
Rosendin Electric, Inc
United States
Join our team as a Senior Project Manager where you will be responsible for the overall direction, completion, and financial outcome for several small to medium projects or one very large…
Added 7 mins ago
Project Engineer, Construction
Sevan Multi-Site Solutions, Inc.
Plano, TX
Sevan Multi-Site Solutions is a veteran-owned business that provides construction, program management, real estate & site development, and architecture & engineering services for…
Added 8 mins ago
Senior Product Manager
Author Health, LLC
United States
We are seeking a seasoned, strategic, and execution-oriented Senior Product Manager to own a product domain within our core care delivery platform and tech-enabled service operations. In…
Added 8 mins ago
Fuel Administrator-(Finance/Accounting e
PacifiCorp
SALT LAKE CITY, UT
…sources. - Represent the company in meetings and proceedings with senior management and regulatory commissions. - Support coal supply negotiations. - Assist in maintaining…
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RN NICU Case Manager
HCA Healthcare
Salt Lake City, UT
The Case Manager (CM) ensures high-quality, patient-centered care by managing Rehabilitative care to ensure optimum outcomes. The CM provides, coordinates, and directs care specific to the…
Added 9 mins ago
CSRM Environment, Health and Safety Business Manager
Google
Atlanta, GA · Austin, TX · Addison, TX · Kirkland, WA · New York, NY · Reston, VA · Seattle, WA · San Francisco, CA · Sunnyvale, CA
…responsible for Data Center operational EHS legal compliance, program implementation, conformance and EHS resource management. As a Manager, you will play a vital role in driving continuous…
Added 12 mins ago
C
Manager, Premium Support
Collibra
Remote, United States
- $128,000 to $160,000 USD / year
…of exceptional people to help us deliver on that promise. As Manager of Premium Support, you will play a pivotal role in leading and developing a talented team of Technical Account…
Added 12 mins ago
Sr Accountant - Corporate Accounting and Workflow Optimization
AutoNation Corporate Management, LLC
United States
The associate will report directly to the Corporate Accounting Senior Manager. The associate will interact directly with various corporate, regional and store personnel in the performance…
Added 12 mins ago
Senior Electrical Engineer 1 - Nuclear
Sargent & Lundy
Knoxville, TN
Assist the S&L project manager to ensure projects are completed satisfactorily, on time, and within budget,
Added 12 mins ago
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AI Deployment Manager - Knowledge (Japanese-Speaking)
OpenAI
San Francisco, CA
- $162,000 to $230,000 USD / year
…partner with enterprises to translate the potential of OpenAI’s technology into durable capability - through structured training, technical enablement, and scalable deployment…
Added 12 mins ago
O
AI Deployment Manager - Knowledge (Korean-Speaking)
OpenAI
San Francisco, CA
- $162,000 to $230,000 USD / year
…partner with enterprises to translate the potential of OpenAI’s technology into durable capability - through structured training, technical enablement, and scalable deployment…
Added 14 mins ago
Marketing Coordinator
Nuix
Reston
…supporting pipeline progression. You will work closely with the Senior Marketing Manager, AMER, translating approved plans into effective campaigns and field activity. You will adapt global…

Closed listing

Accenture

Customer Experience Manager- EdTech

Chicago, IL, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

About Accenture LearnVantage

Accenture LearnVantage is Accenture's enterprise learning business, purpose-built to help organizations develop the technology skills their workforce needs to compete. We deliver high-impact, project-based learning programs at scale across topics like cloud, AI, data, programming, and cybersecurity. We partner with leading global enterprises to close skill gaps and drive measurable business outcomes. As our client portfolio grows and our programs scale, delivering a consistently excellent learner experience is of the utmost importance.

Role Summary

Customer Experience Managers are internal operational leads for enterprise clients. They know how to deliver the full range of deal types smoothly, whether a deal is a private instructor-led delivery, a multi-week upskilling or reskilling program, on-demand learning, an accelerator, or a blend of several different services. They bring expertise in how each offering is designed, staffed, run, and maintained, and they put that expertise to work with clients, from kickoffs through regular program syncs. They act as a central operational point of contact for complex client programs, coordinating with cross-functional teams and client stakeholders. Behind the scenes, they turn what they hear from clients into clear plans, early risk signals, and improved operational processes.

Responsibilities:

Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed.
Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs.
Participate in meetings with clients to bring a clear point of view on program design, delivery options, and tradeoffs.
Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner.
Translate what clients need into clear internal requirements, plans, and decisions for the delivery team.
Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
Track commitments against delivery, surface risk early, and manage escalations.
Drive process improvement and standards for private instructor-led deliveries and programs, turning recurring client feedback into repeatable playbooks.

Basic Qualifications:

Minimum of 4 years of project and program management experience
Minimum of 2 years of experience working in ed tech, enterprise learning, or learning operations
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Preferred Qualifications:

PMP certification
Familiarity with technical subject areas such as cloud, AI, data, or programming, enough to speak credibly with client technical stakeholders.
Experience with project management tools and a track record of using them.
Familiarity with online learning platforms, LMS systems, or enterprise training programs.

Professional Skills Requirements

Demonstrated comfort communicating with clients and senior stakeholders .
Builds trust with client stakeholders and maintains a professional, solutions-oriented relationship.
Communicates and influences across client stakeholders, internal teams, and leadership.
Proficient with AI tooling
Brings delivery and operational expertise into client conversations and advises with confidence on program design, sequencing, and tradeoffs.
Understands how instructor-led, on-demand, accelerator, and blended offerings work and fit together, and knows what each need to successfully launch to clients.
Drives delivery amid ambiguity and is comfortable unblocking without waiting for perfect clarity.
Anticipates slippage, stays organized, and is proactive.
Sees patterns behind repeated problems and helps fix them at the process level.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 12/13/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: https://www.accenture.com/us-en/careers/local/benefits

Role Location Annual Salary Range

California $70,350 to $154,800

Colorado $63,800 to $133,700

Connecticut $63,800 to $133,700

District of Columbia $68,000 to $142,400

Illinois $59,100 to $133,700

Maine $54,400 to $113,900

Maryland $63,800 to $133,700

Massachusetts $63,800 to $142,400

Minnesota $63,800 to $133,700

New York $66,300 to $154,800

New Jersey $68,000 to $154,800

Ohio $59,100 to $123,800

Virginia $59,100 to $142,400

Washington $80,200 to $142,400

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

About employer

More about this job

Skills

Customer experience
Sales
Reporting
Process improvement
Program management
PMP
Project management
LMS
Leadership

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