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Added 1 min ago
Program Manager - Data and Analytics
JPMC page
New York, NY · Columbus, OH · NY
Elevate your career as a Data And Analytics Program Manager with us, where your leadership will drive transformative projects and shape the future of our industry. Join a dynamic team that…
Added 1 min ago
SR
Sr Program Manager
Scientific Research Corporation
Fort George G. Meade, MD
- $244,650 USD / year
Minimum of five or more years of program/project management experience in an Agile Environment
Added 2 mins ago
Scientific Program Analyst - Translator (Spanish/Hebrew)
Axle
Bethesda, MD
…With experts in biomedical science, software engineering, and program management, we focus on developing and applying research tools and techniques to empower decision-making and accelerate…
Added 2 mins ago
Cloud System Engineer III
GAMA-1 Technologies
Silver Spring, MD
The Cloud System Engineer III will serve as a mid- to senior-level technical contributor on an Agile team, supporting a variety of projects that evaluate emerging technologies and solutions…
Added 2 mins ago
Outage Readiness – Project Manager (NAM, F-Class)
GE Vernova International LLC
United States
A minimum of 6 years of progressive experience in Operations, Project Management, Services, Customer or Field Services.
Added 3 mins ago
IG
Machinist Supervisor
Insight Global
Everett, WA
- From $45 USD / hour
Plan and project staffing requirements to support production/ project management activities.
Added 3 mins ago
IG
Project Manager - Business Operations
Insight Global
Remote, United States
- From $57 USD / hour
Bachelor’s degree in computer science, a related IT field, business administration, project management, or a closely related degree from an appropriately accredited institution, and 3-5…
Added 3 mins ago
IG
Product Manager - Loyalty
Insight Global
Deerfield, IL
- From $61 USD / hour
…join their Loyalty Product team to support the new Loyalty program. This will be a high visibility very important project to the company as they redo their Loyalty program. We are looking…
Added 3 mins ago
Research Associate
North Carolina Agricultural and Technical State University
NC
This position involves conducting experimental research, data analysis, and overall management of laboratory operations related to a project evaluating the effects of outdoor versus indoor…
Added 3 mins ago
Horticulture Technician
North Carolina Agricultural and Technical State University
NC
The Research Technician – Horticulture provides technical, hands-on support for top-ranked integrated field research and educational programs involving the North Carolina A&T State…
Added 3 mins ago
Associate Director, Delivery & Program Management - R01573230
Brillio
Sunnyvale, CA
…within scope, and meet defined quality standards 2. Define project scope, milestones, schedules, resource allocation, dependencies, and success criteria in partnership with engineering,…
Added 4 mins ago
Senior Manager, Marketing Technology
Berkshire Hathaway Specialty Insurance
Boston, MA
Working knowledge of APIs, integrations, data pipelines, SQL, tag management, and related technologies, with the ability to partner effectively with technical teams on complex development…
Added 4 mins ago
CS
Mid - System Engineer (w/ active Secret)
Critical Solutions
Pearl Harbor, HI
- $99,000 to $128,000 USD / year
This position will serve as a technical resource and escalation point for complex network issues while supporting engineering, configuration management, change management, lab validation,…
Added 5 mins ago
Technical Business Requirements Analyst
Voyager Technologies, Inc.
Houston, TX
The Technical Business Requirements Analyst serves as the business-facing liaison between manufacturing operations and Information Technology. This role translates manufacturing needs into…
Added 5 mins ago
B
Facility Services Coordinator
BGIS
Baltimore, MD
- $23.5 to $24.5 USD / hour
BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace…
Added 5 mins ago
B
Facility Services Coordinator
BGIS
Germantown, MD
- $23.5 to $24.5 USD / hour
BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace…
Added 6 mins ago
Professional Practice Assistant Professor
The Ohio State University
United States
…government, broadly construed to include areas such as organizational management, strategic planning, policy analysis, program evaluation, intergovernmental relations, community and…
Added 7 mins ago
Operations Manager
Howmet Aerospace
Whitehall, MI
Communicate all relevant information to Staff, customers, and management.
Added 7 mins ago
Manufacturing Manager
Howmet Aerospace
Morristown, TN
Communicate all relevant information to Staff, customers and management
Added 7 mins ago
Manufacturing Manager
Howmet Aerospace
Whitehall, MI
Communicate all relevant information to Staff, customers and management
Added 7 mins ago
Manufacturing Manager
Howmet Aerospace
Whitehall, MI
Communicate all relevant information to Staff, customers and management
Added 7 mins ago
Manufacturing Manager
Howmet Aerospace
Wichita Falls, TX
Communicate all relevant information to Staff, customers and management
Added 7 mins ago
Senior AI Engineer
Suffolk
Boston, MA
Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and…
Added 8 mins ago
Lead Electrical Systems Engineer - Data Center HVAC (ETO)
Axiom Path
Lexington, KY
Work collaboratively with operations, quality, manufacturing, and product management teams to maintain project execution standards and support customer satisfaction.
Added 8 mins ago
Junior.Net Developer
Credigy
Norcross, GA
…senior developers who will guide you through code reviews, technical discussions, and real production work, so you’ll learn quickly by doing. You’ll also work closely with business users:…

Accenture

Customer Experience Manager- EdTech

New York City, NY, United States
Albany, NY, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

About Accenture LearnVantage

Accenture LearnVantage is Accenture's enterprise learning business, purpose-built to help organizations develop the technology skills their workforce needs to compete. We deliver high-impact, project-based learning programs at scale across topics like cloud, AI, data, programming, and cybersecurity. We partner with leading global enterprises to close skill gaps and drive measurable business outcomes. As our client portfolio grows and our programs scale, delivering a consistently excellent learner experience is of the utmost importance.

Role Summary

Customer Experience Managers are internal operational leads for enterprise clients. They know how to deliver the full range of deal types smoothly, whether a deal is a private instructor-led delivery, a multi-week upskilling or reskilling program, on-demand learning, an accelerator, or a blend of several different services. They bring expertise in how each offering is designed, staffed, run, and maintained, and they put that expertise to work with clients, from kickoffs through regular program syncs. They act as a central operational point of contact for complex client programs, coordinating with cross-functional teams and client stakeholders. Behind the scenes, they turn what they hear from clients into clear plans, early risk signals, and improved operational processes.

Responsibilities:

Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed.
Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs.
Participate in meetings with clients to bring a clear point of view on program design, delivery options, and tradeoffs.
Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner.
Translate what clients need into clear internal requirements, plans, and decisions for the delivery team.
Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
Track commitments against delivery, surface risk early, and manage escalations.
Drive process improvement and standards for private instructor-led deliveries and programs, turning recurring client feedback into repeatable playbooks.

Basic Qualifications:

Minimum of 4 years of project and program management experience
Minimum of 2 years of experience working in ed tech, enterprise learning, or learning operations
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Preferred Qualifications:

PMP certification
Familiarity with technical subject areas such as cloud, AI, data, or programming, enough to speak credibly with client technical stakeholders.
Experience with project management tools and a track record of using them.
Familiarity with online learning platforms, LMS systems, or enterprise training programs.

Professional Skills Requirements

Demonstrated comfort communicating with clients and senior stakeholders .
Builds trust with client stakeholders and maintains a professional, solutions-oriented relationship.
Communicates and influences across client stakeholders, internal teams, and leadership.
Proficient with AI tooling
Brings delivery and operational expertise into client conversations and advises with confidence on program design, sequencing, and tradeoffs.
Understands how instructor-led, on-demand, accelerator, and blended offerings work and fit together, and knows what each need to successfully launch to clients.
Drives delivery amid ambiguity and is comfortable unblocking without waiting for perfect clarity.
Anticipates slippage, stays organized, and is proactive.
Sees patterns behind repeated problems and helps fix them at the process level.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 12/13/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: https://www.accenture.com/us-en/careers/local/benefits

Role Location Annual Salary Range

California $70,350 to $154,800

Colorado $63,800 to $133,700

Connecticut $63,800 to $133,700

District of Columbia $68,000 to $142,400

Illinois $59,100 to $133,700

Maine $54,400 to $113,900

Maryland $63,800 to $133,700

Massachusetts $63,800 to $142,400

Minnesota $63,800 to $133,700

New York $66,300 to $154,800

New Jersey $68,000 to $154,800

Ohio $59,100 to $123,800

Virginia $59,100 to $142,400

Washington $80,200 to $142,400

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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More about this job

Skills

Customer experience
Sales
Reporting
Process improvement
Program management
PMP
Project management
LMS
Leadership

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