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Added 2 mins ago
Portfolio Operations Leader, Senior Manager
Booz Allen Hamilton_United States
McLean, VA
Project Management Institute (PMI) Portfolio Management Professional (PfMP) or Program Management Professional (PgMP), or SAFe Lean Portfolio Manager (LPM) Certification
Added 2 mins ago
Production Program Manager
Anduril Industries
Costa Mesa, CA
We are seeking a Production Project Manager to serve as a builder-operator within the TRS division. You will work on projects that define the way we operate in a high-volume manufacturing…
Added 2 mins ago
Quality Assurance Manager
Aptyx
Charlotte, NC
The Quality Assurance Manager is responsible for leading the site's Quality Assurance and Regulatory Compliance functions, ensuring Aptyx Charlotte maintains compliance with applicable U.S.…
Added 3 mins ago
Manager, Enterprise & Integration Architect
Johnson & Johnson Services Inc. Legal Entity
New Brunswick, NJ · West Chester, PA · Palm Beach Gardens, FL · Warsaw, IN · Raritan, NJ
DePuy Synthes is recruiting for a Manager, Enterprise & Integration Architect, located in New Jersey.
Added 3 mins ago
Senior Manager, Global Transportation Process & Transformation
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Added 4 mins ago
Strategic Threats Program Manager Senior Associate
JPMC page
Washington, DC
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Added 4 mins ago
Branch Manager - Greater Baltimore Market - Baltimore, Maryland
JPMC page
Baltimore, MD
You are experienced in creating and maintaining a strong risk and control environment, you demonstrate a steadfast commitment to operational integrity and adherence to policies.
Added 4 mins ago
Program Manager - Data and Analytics
JPMC page
New York, NY · Columbus, OH · NY
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Added 4 mins ago
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Sr Program Manager
Scientific Research Corporation
Fort George G. Meade, MD
- $244,650 USD / year
The Project Manager will be focusing on day-to-day operations for multiple government projects to include monitoring and reporting of, cost, schedule, risks, and program/project execution.…
Added 5 mins ago
Outage Readiness – Project Manager (NAM, F-Class)
GE Vernova International LLC
United States
…executed with full readiness across scope, schedule, cost, and…
Added 8 mins ago
Senior Manager, Property Services Sourcing
Hilton
Remote, United States
Partner with operators, owners, HSM Account Management, Legal, Finance, Risk, Sustainability, and other corporate teams to develop solutions aligned with operational needs.
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ACC Deputy MFOQA Program Manager
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Hampton, VA
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Added 12 mins ago
Financial Crimes Analyst
Renasant Bank
Tupelo, MS · Memphis, TN · Birmingham, AL · Nashville, TN · Atlanta, GA
…Financial Crimes Analyst will work with the Enterprise Fraud Manager to design and implement controls designed to prevent losses related to fraud in the Company and its…
Added 18 mins ago
Lead Digital Product Manager
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CHARLOTTE, NC · COLUMBUS, OH
…delivery. The role partners across product, technology, UX, risk, fraud, and operations to balance customer experience, security, regulatory requirements, and operational…
Added 18 mins ago
Senior Project / Program Manager - Talent Acquisition & Onboarding Transformation
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Added 21 mins ago
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Senior Quality Assurance Manager
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- $69 to $80 USD / hour
…executive-level reporting, and champions continuous improvement, risk management, and organizational change management to strengthen quality performance across the…
Added 24 mins ago
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AutoZone
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Part Sales Manager – Part Time
AutoZone
Bridgeport, OH
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…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
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AutoZone
Murphy, NC
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Added 24 mins ago
Assistant Store Manager
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Clifton Heights, PA
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Added 24 mins ago
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Part Sales Manager – Full Time
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Groton, CT
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
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Part Sales Manager – Full Time
AutoZone
New London, CT
- Full-time
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Added 24 mins ago
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Part Sales Manager – Part Time
AutoZone
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Accenture

Customer Experience Manager- EdTech

New York City, NY, United States
Albany, NY, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

About Accenture LearnVantage

Accenture LearnVantage is Accenture's enterprise learning business, purpose-built to help organizations develop the technology skills their workforce needs to compete. We deliver high-impact, project-based learning programs at scale across topics like cloud, AI, data, programming, and cybersecurity. We partner with leading global enterprises to close skill gaps and drive measurable business outcomes. As our client portfolio grows and our programs scale, delivering a consistently excellent learner experience is of the utmost importance.

Role Summary

Customer Experience Managers are internal operational leads for enterprise clients. They know how to deliver the full range of deal types smoothly, whether a deal is a private instructor-led delivery, a multi-week upskilling or reskilling program, on-demand learning, an accelerator, or a blend of several different services. They bring expertise in how each offering is designed, staffed, run, and maintained, and they put that expertise to work with clients, from kickoffs through regular program syncs. They act as a central operational point of contact for complex client programs, coordinating with cross-functional teams and client stakeholders. Behind the scenes, they turn what they hear from clients into clear plans, early risk signals, and improved operational processes.

Responsibilities:

Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed.
Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs.
Participate in meetings with clients to bring a clear point of view on program design, delivery options, and tradeoffs.
Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner.
Translate what clients need into clear internal requirements, plans, and decisions for the delivery team.
Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
Track commitments against delivery, surface risk early, and manage escalations.
Drive process improvement and standards for private instructor-led deliveries and programs, turning recurring client feedback into repeatable playbooks.

Basic Qualifications:

Minimum of 4 years of project and program management experience
Minimum of 2 years of experience working in ed tech, enterprise learning, or learning operations
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Preferred Qualifications:

PMP certification
Familiarity with technical subject areas such as cloud, AI, data, or programming, enough to speak credibly with client technical stakeholders.
Experience with project management tools and a track record of using them.
Familiarity with online learning platforms, LMS systems, or enterprise training programs.

Professional Skills Requirements

Demonstrated comfort communicating with clients and senior stakeholders .
Builds trust with client stakeholders and maintains a professional, solutions-oriented relationship.
Communicates and influences across client stakeholders, internal teams, and leadership.
Proficient with AI tooling
Brings delivery and operational expertise into client conversations and advises with confidence on program design, sequencing, and tradeoffs.
Understands how instructor-led, on-demand, accelerator, and blended offerings work and fit together, and knows what each need to successfully launch to clients.
Drives delivery amid ambiguity and is comfortable unblocking without waiting for perfect clarity.
Anticipates slippage, stays organized, and is proactive.
Sees patterns behind repeated problems and helps fix them at the process level.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 12/13/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: https://www.accenture.com/us-en/careers/local/benefits

Role Location Annual Salary Range

California $70,350 to $154,800

Colorado $63,800 to $133,700

Connecticut $63,800 to $133,700

District of Columbia $68,000 to $142,400

Illinois $59,100 to $133,700

Maine $54,400 to $113,900

Maryland $63,800 to $133,700

Massachusetts $63,800 to $142,400

Minnesota $63,800 to $133,700

New York $66,300 to $154,800

New Jersey $68,000 to $154,800

Ohio $59,100 to $123,800

Virginia $59,100 to $142,400

Washington $80,200 to $142,400

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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More about this job

Skills

Customer experience
Sales
Reporting
Process improvement
Program management
PMP
Project management
LMS
Leadership

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