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Added 1 min ago
Senior Project Manager
Zscaler
Remote, United States
We are looking for a Senior Project Manager, Professional Services Public Sector to join our team. This is a US Based Remote (US Citizen required) role reporting to the Senior Manager,…
Added 2 mins ago
Manager, Medicaid Operations
IQVIA INC (US10)
Milwaukee, WI
The Manager, Medicaid Operations provides leadership, oversight, and strategic direction for Medicaid Managed Services engagements, serving as the primary point of accountability for…
Added 5 mins ago
MS
Principal Software Engineer - Digital Media - Little Rock, AR
Military Spouse Jobs & VetJobs
United States
- $120,000 to $180,000 USD / year
As a Manager, New Initiatives / Digital Media, you will oversee Avery Dennison’s innovative software products and lead cross-functional development teams while directing the software…
Added 6 mins ago
FS
Program Operations Manager
Faces SF
San Francisco, CA
- $85,000 to $100,000 USD / year
FACES Program Operations Manager is an exciting new role integral to the smooth and effective operations of our three ECE centers and our out-of-school time program. The Program Operations…
Added 11 mins ago
A
Senior Manager, Smart Buildings & Connected Environments - Remote (US)
AECOM
Remote, United States
- $150,000 to $185,000 USD / year
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big…
Added 11 mins ago
A
Senior Manager, Smart Buildings & Connected Environments - Remote (US)
AECOM
Remote, United States
- $150,000 to $185,000 USD / year
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big…
Added 11 mins ago
A
Senior Manager, Smart Buildings & Connected Environments - Remote (US)
AECOM
Remote, United States
- $150,000 to $185,000 USD / year
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big…
Added 11 mins ago
A
Senior Manager, Smart Buildings & Connected Environments - Remote (US)
AECOM
Remote, United States
- $150,000 to $185,000 USD / year
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big…
Added 11 mins ago
A
Senior Manager, Smart Buildings & Connected Environments - Remote (US)
AECOM
Remote, United States
- $150,000 to $185,000 USD / year
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big…
Added 12 mins ago
Information Security Operations Manager
STULLER INC.
Lafayette, LA
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Added 12 mins ago
Sr Program Specialist - Construction, Fire or BAS Background
Honeywell Technologies
Montpelier, VT
Partner with the FAA Sr. Program Manager, project managers, and customers to resolve project challenges and support successful program execution.
Added 12 mins ago
Manager of Logistics Engineering (Supply & Marketplace)
Uber Freight
Rogers, AR
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Added 12 mins ago
Manager - Electrical Engineering (Utilities)
Atwell, LLC
Lakewood, CO
As a Manager in Utility Substations, you will lead engineers, designers, drafters, and technical professionals responsible for the accurate, timely, and quality completion of discipline…
Added 13 mins ago
DH
Director of Philanthropy
DAP Health
Palm Springs, CA
- $117,447 to $1,638,000 USD / year
identifying, cultivating, soliciting, and stewarding a diverse base of donors. The Director will lead a team that is responsible for managing our mid-level giving program, Partners for…
Added 14 mins ago
Program Manager, Health Education and Career Pathways
Grady Memorial Hospital Corporation
Atlanta, GA
The Academy for Innovation in Medicine (AIM) will be the primary initial assignment for this position. The Program Manager will lead AIM implementation, school and internal partner…
Added 16 mins ago
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Technical Program Manager
Actalent
Austin, TX
- $90 to $95 USD / hour
Job Title: Product Cost Manager Advanced Robotics PlatformsJob DescriptionThe Product Cost Manager owns the bill of material (BOM) cost for advanced robotic platforms from first prototype…
Added 18 mins ago
Manager, Digital Workplace & Employee Experience
Mortgage Guaranty Insurance Corporation
Milwaukee, WI
The Manager will lead a high-performing team and partner across IT, the business, and external vendors to deliver modern workplace services while driving operational excellence through…
Added 18 mins ago
Senior Account Manager, Managed Care
Brown & Brown, Inc
Remote, United States
Brown & Brown Risk Solutions is looking for a Senior Account Manager to join the team.
Added 19 mins ago
Software Development Manager, AWS Tagris
Amazon Development Center U.S., Inc.
Seattle, WA
- Own the technical vision and product roadmap for your team's services, defining system architecture and aligning priorities across engineering, product management, and partner teams to…
Added 19 mins ago
Senior Program Manager - Benchmarking & Strategy, AMXL Benchmarking
Amazon.com Services LLC
Bellevue, WA
We are seeking a strategic, analytically rigorous Senior Benchmarking and Strategy Program Manager to join the AMXL Global Benchmarking team. This role goes beyond study execution - you…
Added 19 mins ago
Software Devevelopment Manager, AWS Bill Adjustments, AWS Invoicing
Amazon Development Center U.S., Inc.
Arlington, VA
We are seeking an experienced Software Development Manager to lead the AWS Bill Adjustments team. You will own the architecture, development, and operations of the team's software and…
Added 21 mins ago
Director, Head of AML Investigations
Scotiabank
Dallas, TX
Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our…
Added 22 mins ago
RR
Marketing Coordinator
RNA Rentokil North America
Remote, United States
- $22 to $29 USD / hour
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted…
Added 22 mins ago
Senior Manager, Software Engineering KC-46 Tanker Video Graphics System (Onsite)
RTX
United States
Partner with program leadership, systems engineering, and customers to align technical solutions with mission objectives.
Added 22 mins ago
Manager, Business Systems & Transformation (Puerto Rico)
RTX
United States
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance:

Accenture

Customer Experience Manager- EdTech

New York City, NY, United States
Albany, NY, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

About Accenture LearnVantage

Accenture LearnVantage is Accenture's enterprise learning business, purpose-built to help organizations develop the technology skills their workforce needs to compete. We deliver high-impact, project-based learning programs at scale across topics like cloud, AI, data, programming, and cybersecurity. We partner with leading global enterprises to close skill gaps and drive measurable business outcomes. As our client portfolio grows and our programs scale, delivering a consistently excellent learner experience is of the utmost importance.

Role Summary

Customer Experience Managers are internal operational leads for enterprise clients. They know how to deliver the full range of deal types smoothly, whether a deal is a private instructor-led delivery, a multi-week upskilling or reskilling program, on-demand learning, an accelerator, or a blend of several different services. They bring expertise in how each offering is designed, staffed, run, and maintained, and they put that expertise to work with clients, from kickoffs through regular program syncs. They act as a central operational point of contact for complex client programs, coordinating with cross-functional teams and client stakeholders. Behind the scenes, they turn what they hear from clients into clear plans, early risk signals, and improved operational processes.

Responsibilities:

Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed.
Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs.
Participate in meetings with clients to bring a clear point of view on program design, delivery options, and tradeoffs.
Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner.
Translate what clients need into clear internal requirements, plans, and decisions for the delivery team.
Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
Track commitments against delivery, surface risk early, and manage escalations.
Drive process improvement and standards for private instructor-led deliveries and programs, turning recurring client feedback into repeatable playbooks.

Basic Qualifications:

Minimum of 4 years of project and program management experience
Minimum of 2 years of experience working in ed tech, enterprise learning, or learning operations
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Preferred Qualifications:

PMP certification
Familiarity with technical subject areas such as cloud, AI, data, or programming, enough to speak credibly with client technical stakeholders.
Experience with project management tools and a track record of using them.
Familiarity with online learning platforms, LMS systems, or enterprise training programs.

Professional Skills Requirements

Demonstrated comfort communicating with clients and senior stakeholders .
Builds trust with client stakeholders and maintains a professional, solutions-oriented relationship.
Communicates and influences across client stakeholders, internal teams, and leadership.
Proficient with AI tooling
Brings delivery and operational expertise into client conversations and advises with confidence on program design, sequencing, and tradeoffs.
Understands how instructor-led, on-demand, accelerator, and blended offerings work and fit together, and knows what each need to successfully launch to clients.
Drives delivery amid ambiguity and is comfortable unblocking without waiting for perfect clarity.
Anticipates slippage, stays organized, and is proactive.
Sees patterns behind repeated problems and helps fix them at the process level.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 12/13/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: https://www.accenture.com/us-en/careers/local/benefits

Role Location Annual Salary Range

California $70,350 to $154,800

Colorado $63,800 to $133,700

Connecticut $63,800 to $133,700

District of Columbia $68,000 to $142,400

Illinois $59,100 to $133,700

Maine $54,400 to $113,900

Maryland $63,800 to $133,700

Massachusetts $63,800 to $142,400

Minnesota $63,800 to $133,700

New York $66,300 to $154,800

New Jersey $68,000 to $154,800

Ohio $59,100 to $123,800

Virginia $59,100 to $142,400

Washington $80,200 to $142,400

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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More about this job

Skills

Customer experience
Sales
Reporting
Process improvement
Program management
PMP
Project management
LMS
Leadership

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