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Product Manager, Product Lifecycle
Tory Burch LLC
Jersey City, NJ
…Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the…
Added 1 min ago
Strategic Finance Analyst
1stdibs.com
NY
1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading…
Added 1 min ago
Quality Programs Manager
Lifetime Workforce Solutions, LLC
United States
…stakeholders in all matters related to program. The Program Manager provides leadership and direction to ensure the program submissions are delivered according to specifications and…
Added 1 min ago
Territory Manager (SC, Charleston)
Charlie Health
Charleston, SC · SC
Design strategies to better support and engage referral partners across different channels
Added 1 min ago
Territory Manager (OH, Defiance)
Charlie Health
Defiance, OH · OH
Design strategies to better support and engage referral partners across different channels
Added 1 min ago
Territory Manager (IN, Crown Point)
Charlie Health
Crown Point, IN · IN
Design strategies to better support and engage referral partners across different channels
Added 1 min ago
Territory Manager (FL, Naples)
Charlie Health
Naples, FL · FL
Design strategies to better support and engage referral partners across different channels
Added 1 min ago
Manager, Data Platforms Admin (DBA)
Capital District Physicians Health Plan, Inc.
United States
The Manager of Data Platform Administration plans, directs, and evaluates the work of Data Platform Administration team in the planning, design, development and maintenance of new and…
Added 1 min ago
O-
Sales Associate
Orangetheory - Franchise #0320
NICHOLS HILLS, OK
- $16 USD / hour
The Sales Associate is responsible for supporting front-line studio operations and delivering an exceptional member experience at every interaction within AFG HoldCo studios. This role…
Added 1 min ago
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Assistant Studio Manager
Orangetheory - Franchise #0320
OVERLAND PARK, KS
- $20.19 to $24 USD / hour
The Assistant Studio Manager is responsible for supporting daily and weekend studio operations to ensure exceptional member experience at every touchpoint within AFG HoldCo studios. This…
Added 1 min ago
Product Mgmt Group Mgr
PNC
Pittsburgh, PA · Washington, DC · Wilmington, DE · Chicago, IL · New York, NY · Cleveland, OH · Columbus, OH · Philadelphia, PA
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 2 mins ago
Supply Chain and Engineering Consulting - Logistics & Fulfillment (JTG) Manager
Accenture LLP Company
NY
A supply chain and operations leader with deep experience in warehouse, fulfillment, distribution, and logistics environments. You bring a strong foundation in operational performance…
Added 2 mins ago
SAP Data Migration Senior Manager - CMT/SemiConductors
Accenture LLP Company
NY
…and delivers at scale. You have the architectural vision to design enterprise-grade migration strategies and the hands-on depth to back it up. Whether you're defining migration frameworks…
Added 2 mins ago
SAP Data Migration Senior Manager - Retail
Accenture LLP Company
NY
…and delivers at scale. You have the architectural vision to design enterprise-grade migration strategies and the hands-on depth to back it up. Whether you're defining migration frameworks…
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Manager Controls Engineering
MetOx International, Inc.
Houston, TX
Based at our global headquarters in Houston, TX, the Manager of Controls Engineering leads the team responsible for the architecture, development, implementation, and continuous improvement…
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Manufacturing Compliance Supervisor
Foxconn WI
Mount Pleasant, WI
…budget, equipment, software, and service-provider needs to the…
Added 3 mins ago
VP of Engineering
Precision Fermentation
Durham, NC
The VPE leads the Principal Engineer, the Application Engineering Manager, the Program Manager, and the Production Manager. This is a leadership role that stays close to the work - the VPE…
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Mgr, Telemarketing
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Orlando, FL
As a Call Transfer Manager you will be responsible for assisting with the daily operations within the Call Transfer/Web Promotions team. Analyze data from Call Transfer and Web reporting to…
Added 4 mins ago
Investment Data Analyst
Mass Financial Services
United States
…collaborating with data stakeholders to structure data and design workflows that strengthen operational outcomes. Using strong investment data and operational knowledge, the team provides…
Added 4 mins ago
Territory Manager (SC, Charleston)
Charlie Health Outreach
Charleston, SC · SC
Design strategies to better support and engage referral partners across different channels
Added 4 mins ago
Territory Manager (OH, Defiance)
Charlie Health Outreach
Defiance, OH · OH
Design strategies to better support and engage referral partners across different channels
Added 4 mins ago
Territory Manager (IN, Crown Point)
Charlie Health Outreach
Crown Point, IN · IN
Design strategies to better support and engage referral partners across different channels
Added 4 mins ago
Territory Manager (FL, Naples)
Charlie Health Outreach
Naples, FL · FL
Design strategies to better support and engage referral partners across different channels
Added 4 mins ago
TF
Sr. Engineer - Cloud Infrastructure, Thrivent Asset Management
Thrivent Financial for Lutherans
Minneapolis, MN
- $114,470 to $154,871 USD / year
…deployment automation, infrastructure-as-code practices, environment operations and monitoring capabilities to support business critical digital platforms. Platforms include AWS-hosted…
Added 5 mins ago
Workplace Solutions - Digital Experience Lead
JPMC page
New York, NY · NY
…execution. You will partner across Marketing, Product, Technology, Design and other functions to translate business priorities and user needs into intuitive, effective and measurable…

Accenture

Customer Experience Manager- EdTech

New York City, NY, United States
Albany, NY, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

About Accenture LearnVantage

Accenture LearnVantage is Accenture's enterprise learning business, purpose-built to help organizations develop the technology skills their workforce needs to compete. We deliver high-impact, project-based learning programs at scale across topics like cloud, AI, data, programming, and cybersecurity. We partner with leading global enterprises to close skill gaps and drive measurable business outcomes. As our client portfolio grows and our programs scale, delivering a consistently excellent learner experience is of the utmost importance.

Role Summary

Customer Experience Managers are internal operational leads for enterprise clients. They know how to deliver the full range of deal types smoothly, whether a deal is a private instructor-led delivery, a multi-week upskilling or reskilling program, on-demand learning, an accelerator, or a blend of several different services. They bring expertise in how each offering is designed, staffed, run, and maintained, and they put that expertise to work with clients, from kickoffs through regular program syncs. They act as a central operational point of contact for complex client programs, coordinating with cross-functional teams and client stakeholders. Behind the scenes, they turn what they hear from clients into clear plans, early risk signals, and improved operational processes.

Responsibilities:

Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed.
Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs.
Participate in meetings with clients to bring a clear point of view on program design, delivery options, and tradeoffs.
Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner.
Translate what clients need into clear internal requirements, plans, and decisions for the delivery team.
Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
Track commitments against delivery, surface risk early, and manage escalations.
Drive process improvement and standards for private instructor-led deliveries and programs, turning recurring client feedback into repeatable playbooks.

Basic Qualifications:

Minimum of 4 years of project and program management experience
Minimum of 2 years of experience working in ed tech, enterprise learning, or learning operations
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Preferred Qualifications:

PMP certification
Familiarity with technical subject areas such as cloud, AI, data, or programming, enough to speak credibly with client technical stakeholders.
Experience with project management tools and a track record of using them.
Familiarity with online learning platforms, LMS systems, or enterprise training programs.

Professional Skills Requirements

Demonstrated comfort communicating with clients and senior stakeholders .
Builds trust with client stakeholders and maintains a professional, solutions-oriented relationship.
Communicates and influences across client stakeholders, internal teams, and leadership.
Proficient with AI tooling
Brings delivery and operational expertise into client conversations and advises with confidence on program design, sequencing, and tradeoffs.
Understands how instructor-led, on-demand, accelerator, and blended offerings work and fit together, and knows what each need to successfully launch to clients.
Drives delivery amid ambiguity and is comfortable unblocking without waiting for perfect clarity.
Anticipates slippage, stays organized, and is proactive.
Sees patterns behind repeated problems and helps fix them at the process level.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 12/13/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: https://www.accenture.com/us-en/careers/local/benefits

Role Location Annual Salary Range

California $70,350 to $154,800

Colorado $63,800 to $133,700

Connecticut $63,800 to $133,700

District of Columbia $68,000 to $142,400

Illinois $59,100 to $133,700

Maine $54,400 to $113,900

Maryland $63,800 to $133,700

Massachusetts $63,800 to $142,400

Minnesota $63,800 to $133,700

New York $66,300 to $154,800

New Jersey $68,000 to $154,800

Ohio $59,100 to $123,800

Virginia $59,100 to $142,400

Washington $80,200 to $142,400

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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More about this job

Skills

Customer experience
Sales
Reporting
Process improvement
Program management
PMP
Project management
LMS
Leadership

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