Remote - US
Full time
REQ_26_70748
At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.
The anticipated hourly range for this position is $20.00 - $22.00. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.
ABOUT THE COMPANY
Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.
JOB SUMMARY
As a Sleep Coach, you’ll help patients get the most out of their CPAP therapy by providing personalized guidance, education, and support throughout their first year of treatment. This is a remote-based position where you’ll connect with patients, helping them understand their therapy, work through challenges, and build habits that support better adherence.
You’ll use patient usage data, coaching techniques, and your knowledge of sleep therapy to understand what may be getting in the way and help patients find practical solutions. You’ll also educate patients on equipment, insurance requirements, cleaning, resupply, and the resources available to them.
This is a great opportunity for someone who enjoys helping people, communicating one-on-one, and making a meaningful difference in the patient experience. Because the role is remote based, you’ll need to be comfortable working independently while staying connected and collaborative with your team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Proactively reach out to and respond to patients during their first full year of CPAP therapy.
- Conduct inbound and outbound calls to coach, educate, and encourage patients as they adjust to CPAP therapy.
- Help patients identify barriers to using their therapy consistently and provide practical tools and strategies to overcome them.
- Review patient usage information through manufacturer software and use that information to guide meaningful, data-driven conversations.
- Use knowledge of obstructive sleep apnea (OSA) to help patients understand their therapy and the potential benefits of consistent use.
- Provide basic troubleshooting support for PAP and mask equipment and help patients understand how to use their equipment properly.
- Encourage patients to take an active role in their therapy, including downloading and using manufacturer mobile applications.
- Educate patients about insurance requirements, equipment cleaning, and future resupply needs.
- Verify patient demographics, physician information, and communication preferences during patient contacts.
- Accurately document patient interactions, questions, concerns, and next steps in the patient account.
- Share ideas and identify opportunities to improve the patient experience and support business growth in a positive and constructive manner.
- Maintain compliance with HIPAA and company privacy requirements.
- Perform other duties as required.
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
- High school diploma or equivalent.
- Experience working with patients diagnosed with OSA is preferred.
- Experience working with various insurance plans, including HMO, PPO, and Medicare, is preferred.
SKILLS, KNOWLEDGE AND ABILITIES
- Patient-Focused: You genuinely enjoy helping people and take the time to understand each patient's needs, concerns, and goals.
- Action-Oriented: You are comfortable working independently, taking initiative, and finding solutions with minimal supervision. This is especially important in a remote-based role.
- Collaborative: You work well with others and contribute to a positive, supportive team environment, even when working remotely.
- Effective Communicator: You communicate clearly and comfortably with patients over the phone and can explain information in a simple, easy-to-understand way.
- Energetic and Passionate: You care about helping people improve their health and well-being and bring a positive attitude to your interactions.
- Relationship Builder: You build trust quickly and create positive relationships with patients through consistent, thoughtful communication.
COMPUTER SKILLS
- Moderate proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Access, MS Project, and Visio.
- Comfortable learning and using manufacturer software and digital tools to support patient care.
LANGUAGE SKILLS
- English proficiency, including reading, writing, and verbal communication.
MATHEMATICAL SKILLS
- Moderate mathematical proficiency with the ability to understand, interpret, and work with spreadsheet data.
PHYSICAL DEMANDS
This is a primarily stationary, remote-based position requiring frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.
The position may occasionally require lifting, carrying, walking, climbing, kneeling, bending, stooping, twisting, pulling, pushing, and reaching above the shoulder. The position may also occasionally require lifting equipment weighing up to 50 pounds.
OTHER INFORMATION
The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary
Teammate Benefits
As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are - through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.
Our benefits program includes:
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short-and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
#ApriaHealthcare
#AccendraHealth
At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.
If you’re interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life™.
