General Manager

General Manager At TradeMark Car Wash, our General Managers are responsible for leading all aspects of site operations, team development, customer experience, and financial performance. This role serves as the primary leader of the location and is accountable for building a high-performing team, maintaining operational excellence, and driving business results. General Managers lead by example, creating a culture focused on safety, accountability, customer service, and continuous improvement. This position is paid weekly and may be eligible for performance-based incentives.

Key Responsibilities

Team Leadership & Development

• Recruit, hire, onboard, train, and develop site team members, including Attendants, Assistant Managers, and other site leadership positions.
• Foster a positive, team-oriented culture focused on accountability, engagement, and professional growth.
• Provide coaching, feedback, and performance management to ensure employees meet company expectations.
• Conduct employee evaluations, disciplinary actions, and development planning as needed.
• Create schedules that support operational needs while effectively managing labor costs.

Customer Experience & Service Excellence

• Ensure every customer receives an exceptional experience and consistent service.
• Address customer concerns and resolve issues promptly and professionally.
• Promote a culture of customer service excellence through employee coaching and leadership.
• Support membership growth, sales initiatives, and customer retention efforts.

Site Operations & Business Management

• Oversee all daily site operations to ensure efficient and effective execution.
• Monitor site cleanliness, facility appearance, and operational readiness.
• Ensure proper opening, closing, and cash-handling procedures are followed.
• Manage inventory levels, chemical usage, and operational supplies.
• Ensure all equipment is properly maintained and operating efficiently.
• Identify opportunities to improve operational performance and overall site effectiveness.

Financial Performance & Reporting

• Drive achievement of sales, membership, profitability, and operational goals.
• Monitor key performance indicators and implement action plans to improve results.
• Manage labor expenses, operating costs, and inventory controls.
• Utilize company reporting tools and systems to support decision-making and business performance.
• Prepare and maintain required operational and administrative documentation.

Safety, Compliance & Risk Management

• Maintain compliance with company policies, safety standards, and applicable regulations.
• Ensure team members receive proper safety training and follow established procedures.
• Promote a safe work environment by identifying and addressing potential hazards.
• Ensure proper handling, storage, and use of chemicals, equipment, and company assets.

Requirements

• High school diploma or equivalent required.
• Minimum of 4 years of leadership or management experience, preferably in retail, hospitality, automotive service, or a related customer-focused industry.
• Strong leadership, coaching, and team development skills.
• Excellent communication, customer service, and conflict-resolution abilities.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic computer proficiency and ability to learn company systems.
• Reliable transportation required.

Work Environment & Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
• Ability to bend, squat, reach, and perform repetitive motions on a regular basis.
• Ability to lift, carry, push, and pull up to 50 lbs.
• Ability to work outdoors in varying weather conditions, including heat, cold, rain, humidity, and direct sunlight.
• Ability to work around water, cleaning products, and moving vehicles in a fast-paced environment.
• Comfortable working in a fast-paced, physically demanding environment.
• Ability to work flexible schedules, including weekends and holidays, as business needs require.

Benefits

We invest in our team members by offering competitive pay, comprehensive benefits, and opportunities for career advancement.

• Competitive compensation
• Performance-based bonus opportunities
• Medical, dental, and vision benefits for eligible employees
• Paid time off
• Paid training and development
• Free car washes
• Employee discounts
• Advancement opportunities
• Team-oriented and growth-focused culture

TradeMark Car Wash is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.