Find work in the United States.

A simpler way to find your next job.

Remote jobs in the United States

25+ jobs

Save this search

Added 5 hours ago
K
Senior Analytics Engineer
Kit
Remote, United States
- $172,000 USD / year
Within our data team, you'll work alongside a Staff Analytics Engineer who owns org-wide semantic layer governance and modeling standards, a Senior Data Engineer who owns ingestion and…
Added 5 hours ago
Data Engineer
Walker Advertising
Remote, United States
We are seeking a Data Engineer to maintain and engineer data across both our codeless (Domo) and code-based (dbt) environments. You will build and support reliable data pipelines, transform…
Added 5 hours ago
LL
Consultant, Special Projects
Lean Layer
Remote, United States
- $120,000 to $165,000 USD / year
- Data builder: analytics engineer, data engineer or BI architect
Added 6 hours ago
Sr Solution Sales Executive Data & Analytics - State and Local Government
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 6 hours ago
Sr Solution Sales Executive Data & Analytics - Financial Markets
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 7 hours ago
Senior Solutions Sales Executive - Data & Analytics - Banking (FINS) - TX
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 8 hours ago
Sales Engineer
TAE Power Solutions
Remote, United States
We are seeking an experienced Sales Engineer to provide technical leadership throughout the sales cycle for the TAE PowerFabric platform, supporting the acquisition of new AI Data Center…
Added 9 hours ago
Identity & Access Management Engineer
Pretium Enterprise Services, LLC
Remote, United States
Pretium Enterprise Services is seeking an Identity and Access Management Engineer Lead to design, build and operate identity security capabilities across the operating companies PES…
Added 11 hours ago
Account Manager
Placer.ai
Remote, United States
Partner with the Customer Success, Sales Development, and Solutions Engineer team to develop and execute win/win negotiation strategies that maximize renewal contract value while protecting…
Added 16 hours ago
E
Medical Device Account Executive - Houston, TX
EnsoData
Remote, United States
- $90,000 to $220,000 USD / year
Coordinate the sales process with marketing and the Sales Solutions Engineer (demonstrations)
Added 16 hours ago
E
Medical Device Account Executive - Philadelphia, PA
EnsoData
Remote, United States
- $90,000 to $220,000 USD / year
Coordinate the sales process with marketing and the Sales Solutions Engineer (demonstrations)
Added 16 hours ago
E
Medical Device Account Executive - San Antonio, TX
EnsoData
Remote, United States
- $90,000 to $220,000 USD / year
Coordinate the sales process with marketing and the Sales Solutions Engineer (demonstrations)
Added 18 hours ago
J
Sales Engineer
Jobgether
Remote, United States
- $140,000 to $160,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sales Engineer based in the United States.
Added 18 hours ago
Implementation Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Engineer based in the United States.
Added 19 hours ago
J
Infrastructure Engineer, Enterprise AI
Jobgether
Remote, United States
- $208,500 to $225,000 USD / year
As an Infrastructure Engineer, Enterprise AI, you will play a key role in building and scaling the infrastructure that enables employees to transform AI-generated ideas, prototypes, and…
Added 1 day ago
Quality Assurance Engineer
Braven
Remote, United States
…over the next decade, Braven is hiring a Quality Assurance Engineer who will ensure our student- and staff-facing software is reliable, accessible, and a joy to…
Added 2 days ago
Field Service Engineer
EDI Holdings, Inc.
Remote, United States
As a Field Service Engineer with Nordson Polymer Processing Systems (PPS), you will provide on-site technical support for extrusion dies and tooling, screen changers, melt pumps, process…
Added 2 days ago
Director, Technical Readiness
College Board
Remote, United States
…College Board assessment programs. You will help support network engineer resources dedicated to this work, working closely with product, technology, and test day delivery teams to set…
Added 2 days ago
Lead Director Product Membership
CVS Health
Remote, United States
…(comprising Software Development Engineers, Data Engineers, Salesforce Analysts, and System Administrators) focused on building, scaling, and optimizing the technology that powers CVS…
Added 3 days ago
SI
Senior Manager, Competitive Intelligence PACE & Agentforce
Salesforce, Inc.
Remote, United States
- $150,100 to $227,000 USD / year
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 3 days ago
Infrastructure Engineer, Enterprise AI
Wonder Group, INC
Remote, United States
Wonder’s Enterprise Technology team is hiring an Infrastructure Engineer to establish and scale the hosting, deployment, and integration foundations that support builders of all technical…
Added 3 days ago
Technical Services Engineer
Simr
Remote, United States
…delivered via email and helpdesk tickets using the current helpdesk…
Added 3 days ago
Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 3 days ago
L
Technical Enablement Engineer
LiveKit
Remote, United States
- $181,000 to $245,000 USD / year
…investors including Index Ventures, Altimeter Capital, and Salesforce Ventures, and we're growing…
Added 3 days ago
Senior Salesforce Technical Lead
Amgen Inc.
Remote, United States
Salesforce Technical Lead is responsible for crafting and building secure, scalable solutions on the Salesforce.com (SFDC) Platform working with other Platform/Product Owners, Architects,…

Closed listing

Accela

Technical Support Engineer

Remote, United States

$60,000 to $70,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $60,000 to $70,000 USD / year
Posting language: English
Posted: Oct 27, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

ABOUT THE ROLE

Accela’s Technical Support Team is the primary point of contact for our customers' inquiries regarding the use and support of Accela’s industry-leading solutions. Our work is impactful we support the building of communities, help grow businesses, and protect citizens. We value and respect our team members, ensuring their success by providing the knowledge and resources needed to resolve complex problems. Additionally, our support team builds strong, lasting relationships with customers by understanding their needs and concerns. Join us as we lead the way in delivering a world-class, effortless support experience. Ideal candidates for the Technical Support Engineer role at Accela thrive in an energetic, fast-paced environment. If you enjoy solving logic puzzles or love using technology to tackle real-world problems like organizing sports tournaments or planning long road trips with multiple vehicles we believe you have the right skills for this role. If you excel at troubleshooting unique and complex errors, this could be your dream job. Our team loves to learn new things, solve problems, and take on the challenge of navigating technical issues. Troubleshooting, researching, documenting solutions, and providing exceptional support are all part of the experience.

SPECIFIC RESPONSIBILITIES

Serve as the first point of contact for customer inquiries via cases or phone channels.
Troubleshoot configuration, workflow, scripting, integration, and performance issues.
Replicate reported issues in controlled environments and perform test validation to confirm behaviors.
Document detailed reproduction steps, troubleshooting actions, and resolutions in Salesforce.
Collaborate with Backline Engineers, Product Management, and Cloud Operations to escalate complex defects.
Own cases until resolution or proper handoff, ensuring timely updates and clear communication.
Contribute to the knowledge base with new solutions, FAQs, and process improvements.
Participate in swarm sessions to accelerate resolution of widespread or critical issues.
Meet or exceed KPIs for response time, resolution time, and customer satisfaction.
Represent the voice of the customer and provide feedback on product usability and gaps.

REQUIRED QUALIFICATIONS

1–3 years in SaaS technical support or related customer-facing troubleshooting role.
Familiarity with web technologies (HTML, XML, JavaScript, REST APIs) and relational databases (SQL).
Experience with application configuration, user roles, and permissions.
Strong analytical, written, and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience with Salesforce Service Cloud or similar CRM system.
Demonstrated curiosity, accountability, and follow-through.

DESIRED QUALIFICATIONS

Experience supporting government or enterprise SaaS applications.
Familiarity with Accela Civic Platform, Citizen Access, or Accela Mobile.
Basic scripting or SQL for testing and data analysis.
Understanding of cloud environments (Azure, AWS).
Associate’s or Bachelor’s degree in Computer Science, IT, or a related field.

ABOUT ACCELA

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING

The annual base salary range for this full-time position is $60,000 - $70,000(less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.

Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation

About employer

More about this job

Skills

Technical support
Troubleshooting
Troubleshoot
Workflow
Salesforce
Communication skills
Customer service
HTML
JavaScript
API development
SQL
Microsoft Access
Data analysis
Microsoft Azure
AWS
Computer science

Report this job