Community Safety Associate

AC Disaster Consulting (ACDC) offers full-spectrum emergency management services to public and private clients. Our experienced professionals have been a part of the growth and modernization of emergency management for nearly 30 years, proudly supporting programs for some of the most challenging natural disasters and catastrophic events under our mission of staying competent, caring, and connected.

MISSION

Driven by compassion. Defined by expertise. Strengthened by collaboration. We empower communities to improve disaster outcomes and build lasting resilience. VISION In the true spirit of emergency management – ACDC seeks to solve crises, both for the communities and individuals affected by disasters as well as for the clients we serve. Our team brings a whole community approach, compassionate guidance and decades of hands-on experience to best embody our core values: competent, caring, and connected. The position will be guided by ACDC’s Corporate Values Platform in all activities.

Position Summary:

• Temporary
• Full-Time
• Hours: 12p - 12a
• $25-$28 an hour

Mission of Role/Position Summary:

ACDC is seeking a Community Safety Associate to support temporary mobile warming shelter operations throughout New York City's five boroughs during cold weather activations. This position combines community engagement, safety monitoring, guest support, conflict prevention, and mobile operations to help ensure a safe and welcoming environment for vulnerable populations seeking temporary shelter services.

The Community Safety Associate plays an important role in maintaining order, assisting guests, monitoring safety concerns, documenting incidents, supporting emergency response activities, and operating company-provided vehicles as needed during scheduled routes.

This is a hands-on field position ideal for individuals with backgrounds in emergency management, community outreach, shelter services, public safety, behavioral health, customer service, security operations, EMS, homeless services, or crisis response.

Tasks, Duties, and Responsibilities:

Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:

• Help maintain a safe, respectful, and welcoming environment for shelter guests.
• Assist with guest check-in, boarding, and shelter capacity management.
• Observe and report safety concerns and operational issues.
• Utilize verbal de-escalation techniques when addressing conflicts.
• Coordinate with supervisors and emergency services during urgent situations.
• Complete incident documentation and activity reports.
• Conduct safety inspections of mobile shelter environments.
• Support emergency shelter operations throughout NYC.
• Operate company-provided Sprinter vans during assigned routes.
• Assist vulnerable populations with professionalism, dignity, and compassion.

Schedule:

Temporary Assignment; Immediate Start Available; 12:00 PM to 12:00 AM Shift; 3 to 4 Days Per Week; Weekend and Holiday Availability May Be Required

Knowledge, Skills, and Abilities:

• Experience working with homeless, at-risk, or vulnerable populations preferred.
• Understanding of trauma-informed care and de-escalation techniques.
• Strong verbal communication, interpersonal, and conflict resolution skills.
• Ability to maintain professionalism and composure in high-stress situations.
• Comfortable working in diverse environments with individuals of all backgrounds.
• Must be able to exercise sound judgment and patience when handling sensitive situations.

Travel Requirements:

• Must be comfortable driving throughout the NYC 5 Burroughs
• Must be willing to travel and deploy to client sites for extended periods of time.

Physical Demands:

• Ability to regularly drive a motor vehicle to and between client locations, including for extended periods as business needs require.
• Ability to enter and exit a vehicle frequently throughout the workday and safely navigate client sites and work locations. Mobility on-site with clients required.
• Ability to sit, stand, walk, bend, reach, and move throughout client locations for varying periods of time.
• Sitting or standing for hours at a time.

Working Environment:

• Emergency management personnel may work in an office or home environment or be deployed to the field which may require working outdoors in adverse weather conditions.
• Work may be on-site with clients ex: EOC, hospital, debris sites or local government buildings.

Workplace Health & Safety:

We are committed to fostering a safe and healthy workplace. Employees are expected to champion a culture of safety by complying with all health and safety policies and procedures, completing required training, identifying and reporting hazards, exercising sound judgment, and taking reasonable care to protect the health and safety of themselves, their colleagues, clients, and the communities we serve.

Requirements

Experience/Education Required:

• 2+ years of progressively responsible experience in public safety, emergency response, community outreach, behavioral health, homeless services, law enforcement, fire service, EMS, or related field required.
• 2+ years experience operating passenger vans or fleet vehicles and maintaining a safe driving record required.
• 2+ years Demonstrated experience managing potentially volatile situations, conducting risk assessments, utilizing de-escalation techniques, and engaging respectfully with vulnerable populations in community-based settings required.
• Valid Driver’s License & insurance in your name
• High School Diploma or GED
• Ability to remain calm and professional in high-stress situations
• Strong communication and interpersonal skills
• 2+ years experience with de-escalation, conflict resolution, or customer service
• Ability to follow written and verbal procedures
• Willingness to work flexible hours, 12 hour shifts
• At least 1 year experience as a Security/Safety Guard

Experience/Education Preferred:

• Bachelor's degree in Human Services, Criminal Justice, Emergency Management, Public Health, or related field preferred.
• 5+ years experience within an Incident Command System (ICS) environment strongly preferred
• 5+ years experience in law enforcement, fire/EMS, military police, emergency management, or hospital security
• Experience with homeless services or shelter operations
• Experience with Security, safety monitoring, or site control
• Experience with Social services, behavioral health, or crisis response
• Experience with Emergency management or disaster response
• Preferred Certifications:
• Crisis Intervention Team (CIT)
• Mental Health First Aid
• FEMA ICS 100, 200, 700
• CPR/AED
• First Aid
• NARCAN administration
• Defensive Driving Certification
• Security or Public Safety certifications

Additional Qualifications:

• Must be 25 years of age or older.
• Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US.
• Must pass company and any applicable client background check and reference check upon offer of employment.

Benefits

Temporary positions are not benefits eligible except where required by law. Regular status positions will receive these benefits: EEO Statement & Disclosures AC Disaster Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AC Disaster Consulting will not tolerate discrimination or harassment based on any protected characteristic. Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodation by contacting AC Disaster Consulting Human Resources team at hr@acdisaster.com. We use E-Verify for all candidates who are offered and accept a position with us. Please visit this link to the E-Verify Website and this link to view the E-Verify rights poster to understand your rights in this process. As part of our recruitment process, we may use technology-assisted tools, including AI-enabled systems, to support application review and candidate evaluation. Hiring decisions are made with human oversight and consideration.