Operations Manager

Description Job Summary The Operations Manager directs day-to-day commercial, industrial, or medical cleaning services across multiple client sites. This role manages cleaning crews, lead cleaners, and site supervisors while ensuring strict quality, safety, and operational standards are met. The Operations Manager plays a vital role in client retention, staff development, and operational efficiency.

Key Responsibilities

Team Leadership & Training: Hire, onboard, train, and coach cleaning staff and site supervisors. Conduct performance evaluations and foster a positive, productive work environment. Operational Scheduling: Coordinate daily and weekly shift schedules to ensure 100% contract coverage across all assigned client locations. Optimize labor hours against budget targets. Quality Assurance: Perform regular, unannounced on-site inspections to verify that cleaning standards strictly comply with ServiceMaster Clean guidelines and individual client specifications. Client Relations: Maintain proactive communication with building managers and clients. Act as the primary point of contact for service issues, special requests, and routine quality reviews. Inventory & Financial Control: Monitor, distribute, and manage inventory for cleaning chemicals, supplies, and specialized machinery. Control labor and supply expenses to meet branch profitability goals. Safety & Compliance: Enforce OSHA regulations, SDS compliance, local health protocols, and strict company safety standards regarding equipment usage and chemical handling.

Compensation & Benefits Competitive base salary ($60,000 - $80,000 dependent on experience) Performance-based bonus incentives Company vehicle or monthly vehicle allowance Comprehensive benefits package (Health Insurance) Paid Time Off (PTO) and holiday pay 401(k) retirement plan with company match

Requirements

Qualifications & Requirements Experience: 3–5+ years of progressive experience in commercial cleaning, janitorial management, facility operations, or a highly related service sector. Leadership: Proven experience managing, scheduling, and developing hourly workforce teams across scattered geographical job sites. Technical Skills: Proficiency with computer systems, including workforce management tools, scheduling software, and MS Office (Excel, Word). Licensing: Valid driver’s license with a clean driving record (required for travel across client sites). Physical Demands: Ability to walk, stand, lift up to 50 lbs, and work flexible hours, including evenings or weekends if operational emergencies arise.