Jobs in the United States

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Added just now
Workforce and Rewards Summer Associate (MBA or Masters Track)- New York- MBA Program 2027
Mercer
New York, NY
Provide guidance and training to less experienced colleagues on Marsh People and Investments tools and methodologies
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H
Research Intern, Adversarial Intelligence
Horizon3
Chicago, IL · West Lafayette, IN
- $40 to $50 USD / hour
…helping solve our common security problems: ineffective security tools and false positives, resulting in alert fatigue, blind spots, "checkbox” security culture, cybersecurity skills…
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EI
Mechanical Engineering Intern
Entegris, Inc.
Bloomington, MN
- $20 to $30 USD / hour
Gain exposure to engineering tools, processes, and product development within a manufacturing environment
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EI
Change Manager
Entegris, Inc.
Colorado Springs, CO · Aurora, IL · Billerica, MA · Chaska, MN
- $130,000 to $155,000 USD / year
Strong understanding of change management principles, methodologies, and tools.
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OW
Senior AWS Cloud Developer
OSM Worldwide
Glendale Heights, IL
- $120,000 to $135,000 USD / year
OSM Worldwide is looking for a Senior AWS Cloud Developer to help lead the evolution of our cloud technology and AWS strategy. This role goes beyond developing cloud applications. You’ll…
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AF
Business Intel Engineer II - AMZ10518408
Amazon Fulfillment Centers
Seattle, WA
- $121,855 to $160,000 USD / year
…develop, and evaluate highly innovative business intelligence tools and automated reports for campaign targeting and optimization. Transform complicated business problems into mathematics…
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Business Intel Engineer III - AMZ10563890
Amazon Fulfillment Centers
Seattle, WA
- $143,926 to $176,300 USD / year
…develop, and evaluate highly innovative business intelligence tools and automated reports for campaign targeting and optimization. Transform complicated business problems into mathematics…
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Senior Concept Artist
Sony Interactive Entertainment LLC
Remote, United States
…structure, and silhouette; creating 3D models using software tools including Blender, Fusion 360, Google Sketchup,…
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Business Analyst III - AMZ10563738
Amazon Fulfillment Centers
Seattle, WA
- $121,855 to $160,000 USD / year
…develop, and evaluate highly innovative business intelligence tools and automated reports for campaign targeting and optimization. Transform complicated business problems into mathematics…
Added just now
SM
Human Resource Generalist
Ste Michelle Wine Estates
Woodinville, WA
- $30.33 to $39.39 USD / hour
Use AI, automation, and other technology tools to support recruiting and HR processes and identify opportunities to make day-to-day work more efficient.
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Financial Analyst
Ste Michelle Wine Estates
Paterson, WA
Candidates must live within commuting distance to be on site up to 5 days a week
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Inspector
Professional Engineering Consultants
Topeka, KS · Wichita, KS · Lawrence, KS
Current/Valid Driver’s License required
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Supply Chain Director
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
Ensure all sourcing technology tools are leveraged across account.
Added just now
UA
Maintenance Supervisor
US AMR-Jones Lang LaSalle Americas, Inc.
Kansas City, KS
- $31.25 USD / hour
Proficiency in MS Office Suite, email, and basic computer applications, along with experience operating standard office equipment and specialized hand tools
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Global FP&A - Planning Lead
US AMR-Jones Lang LaSalle Americas, Inc.
Chicago, IL
Planning Technology Strategy: Identify and implement technology that improves accuracy, speed, and analysis, including generative AI and predictive tools.
Added 1 min ago
HED Regional Manager, Solution Sales, TX/West (Remote)
Cengage Learning Inc.
TX · Virtual US, AZ · Virtual US, WY · Virtual US, OK · Virtual US, SD · Virtual US, NV · Virtual US, UT · Virtual US, KS · Virtual US, NE
Participate in cross-functional planning to ensure Solutions Specialists are equipped with the right tools, messaging, and competitive intelligence.
Added 1 min ago
Medical Courier
Quest Diagnostics
Farmington Hills, MI
Comfortable using mobile devices or scanning tools
Added 1 min ago
Sales Development Associate
EquipmentShare
Lubbock, TX
Utilize EquipmentShare’s technology and CRM tools to track sales activity, customer interactions, and rental transactions.
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Heavy Equipment Field Technician (Mechanic)
EquipmentShare
Carlsbad, NM
Must have a clean driving record
Added 1 min ago
Security Engineer and Firewall SME
Booz Allen Hamilton_United States
Washington, DC
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own…
Added 1 min ago
System Engineer, Senior
Booz Allen Hamilton_United States
Warner Robins, GA
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own…
Added 1 min ago
Systems Engineer, Mid
Booz Allen Hamilton_United States
Warner Robins, GA
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own…
Added 1 min ago
Graphic Designer, Mid
Booz Allen Hamilton_United States
Washington, DC
Experience with design tools such as Premiere Pro, XD, and MAPublisher
Added 1 min ago
Information Systems Security Engineer
Booz Allen Hamilton_United States
Warner Robins, GA
With mentoring, challenging hands-on problem-solving, and opportunities to learn new tools and skills, we focus on growing as a team to make the best solutions for our customers. Work with…
Added 1 min ago
DevSecOps Engineer, Senior
Booz Allen Hamilton_United States
St. Louis, MO
…You’ll have the chance to work within a DevOps framework using tools like GitLab CI/CD, Terraform, Ansible, and Packer to automate bare-metal and virtualized provisioning, manage…

About Us

Workforce Management Specialist

Remote, United States

$28.3 to $30.6 USD / hour

Apply on recruiting.ultipro.com About employer

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Job details

Pay: $28.3 to $30.6 USD / hour
Experience: 3+ years of experience in workforce management supporting contact center, clinical operations, back-office, or related business functions.
Posting language: English
Posted: Nov 13, 2026

Original job description

Who We Are

At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body.

When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.

Why Join our Team

At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply!

We support our team with a competitive compensation and benefits package, including:

Hourly compensation between $28.30 - $30.60, PLUS an annual performance-based, discretionary incentive.
*Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
Comprehensive health benefit options: Medical, dental, and vision coverage
401(k) with competitive employer match
Company-paid life and disability insurance
Paid parental leave and wellbeing incentives
Generous paid time off, including volunteer time
Flexible spending accounts for healthcare and dependent care
Professional development opportunities and tuition reimbursement
Remote work flexibility (role-dependent)
Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

At Lucet, your work will directly support our mission to improve behavioral, physical, and social health - one member at a time.

What You Will Do - Essential Functions

The Workforce Management Specialist supports the operational effectiveness of contact center services by administering workforce management systems, maintaining schedules, monitoring real-time performance, and producing workforce reporting. This role is responsible for supporting staffing optimization, schedule adherence, service level attainment, and workforce administration activities through the use of workforce management tools and established operational processes. This role assists with forecasting, reporting, workforce planning activities, and operational support, while collaborating with leaders and business partners to address staffing needs, service level risks, and workforce performance concerns. This position serves as a key resource for workforce administration and contributes to continuous improvement initiatives that enhance operational efficiency, customer service delivery, and workforce management practices.

Workforce Operations

• Manage workforce management systems, schedules, and staffing plans to ensure appropriate coverage, support operational needs, and coordinate time off, training, meetings, and other workforce activities.

• Monitor real-time call center performance, service levels, queue metrics, and schedule adherence, escalating risks and implementing corrective actions to address staffing challenges, service disruptions, or performance issues.

Forecasting & Workforce Administration

• Support workforce forecasting and planning by maintaining accurate scheduling data, staffing information, workforce management records, and related documentation.

• Analyze forecasted versus actual workload volumes, staffing levels, and performance metrics to identify variances and support operational reporting and workforce management decisions.

Reporting & Operational Support

• Generate and distribute workforce management reports, dashboards, and performance metrics to track service levels, staffing utilization, schedule adherence, occupancy, and overall workforce effectiveness.

• Communicate service level risks and operational concerns to leadership, support stakeholder and vendor relationships, and contribute to process improvements, reporting enhancements, and workforce management system initiatives.

Who You Are

Required Qualifications
High School Diploma or equivalent
3+ years of experience in workforce management supporting contact center, clinical operations, back-office, or related business functions.
Experience working with and troubleshooting the Interactive Intelligence telephony system and workforce management solution is desired
Proven experience analyzing, interpreting and summarizing complex data as it relates to call center technologies
Intermediate experience with forecasting and scheduling predictions across all contact channels
Experience presenting reports, forecasts, trends and recommendations to multiple levels.
Superior oral and written communication skills
Analytical and data mining skills
Knowledge and experience with call flow technologies and strategies
Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.
Someone who embodies our values by:
Serving everyone with compassion and leading with empathy.
Stepping up and creating value by taking charge and acting when there is an opportunity.
Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
Nurturing growth and belonging by respecting and celebrating everyone for who they are.
Competencies
Proven written and oral communication skills
Organizational skills
Demonstrated leadership
Willingness to work within a collaborative, team-oriented environment.
Ability to multi-task and manage multiple priorities and commitments concurrently
Must be a self-starter and have the ability to work independently
Working Conditions:
High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
Frequent use of computer and phone systems
Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.
Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
A quiet workspace with minimal background noise for calls.

We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.

Apply on recruiting.ultipro.com About employer

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Jobs in the United States