Jobs in the United States

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Mechanical Engineering Manager
Type One Energy Group, Inc.
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Support employee needs and serve as a point of escalation, representing team concerns and issues to HR and leadership.
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Controller
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Senior Manager of Information Security and IT
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Lead Software Engineer - Frontend-Stacks
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…multiple technical areas within various business functions in support of the firm’s business…
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Application Specialist - Card Management
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Indiana, PA
Although telecommuting Eligible--Candidate must reside in PA or OH
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COPY - Community Health Worker (Jefferson)
Insight Global
Dayton, OH
- From $21 USD / hour
Previous experience in community health work, peer support, outreach, social services, care coordination, or another community-based role.
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IG
Community Health Worker (Miami)
Insight Global
Dayton, OH
- From $21 USD / hour
Previous experience in community health work, peer support, outreach, social services, care coordination, or another community-based role.
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Community Health Worker (Coshocton)
Insight Global
Dayton, OH
- From $21 USD / hour
Previous experience in community health work, peer support, outreach, social services, care coordination, or another community-based role.
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Community Health Worker (Erie)
Insight Global
Dayton, OH
- From $21 USD / hour
Previous experience in community health work, peer support, outreach, social services, care coordination, or another community-based role.
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Community Health Worker (Lawrence)
Insight Global
Remote, United States
- From $21 USD / hour
Previous experience in community health work, peer support, outreach, social services, care coordination, or another community-based role.
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Community Health Worker (Washington)
Insight Global
Dayton, OH
- From $21 USD / hour
Previous experience in community health work, peer support, outreach, social services, care coordination, or another community-based role.
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Overhaul Prep Team Lead
Desoto, TX
Support troubleshooting of technical, quality, and process-related issues within the work area.
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Aquatic Examiner
American National Red Cross
Statewide, NJ · Statewide, GA · Statewide, NC · Statewide, IL · Statewide, NM · Statewide, NY · Statewide, MA · San Antonio, TX · Pittsburgh, PA · Statewide, HI · Statewide, KS · San Francisco, CA · Statewide, TX · Statewide, VA · Los Angeles, CA · Statewide, NV · Statewide, WV · Statewide, AK · Statewide, WY · Statewide, VT · Statewide, UT · Statewide, KY · Duluth, MN · Statewide, MD · Statewide, MN · Statewide, MI · Statewide, WA · Statewide, LA · Statewide, CA · Statewide, ME · Statewide, SC · Statewide, TN · Statewide, ND · Statewide, PA · Statewide, SD · Statewide, CO · Statewide, FL · Statewide, RI · Statewide, NE · Statewide, CT · Statewide, OH · Statewide, AR · Statewide, IA · Philadelphia, PA · Statewide, MT · Statewide, OK · Statewide, ID · Statewide, NH · Statewide, MO · Statewide, DC · Statewide, OR · Statewide, AL · Statewide, IN · Statewide, MS · Statewide, AZ · Statewide, WI
- $23 to $26 USD / hour
Aquatic Examiners provide support to community and full-service customers in their role as Instructors. They’re responsible for providing high quality instruction, providing necessary…
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Field Technician
Wire3
Ocala, FL
Install, maintain, and troubleshoot fiber optic systems and networks.
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Drop Crew
Wire3
Daytona Beach, FL
Valid driver’s license required
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Engineering & Maintenance Manager lll
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United States
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Supply Chain ALM Software Engineer Senior Consultant
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Dallas, TX · Denver, CO · Detroit, MI · Ft. Lauderdale, FL · Hartford, CT · Houston, TX · Indianapolis, IN · Jericho, NY · Jersey City, NJ · Kansas City, MO · Los Angeles, CA · McLean, VA · Memphis, TN · Miami, FL · Milwaukee, WI · Minneapolis, MN · Nashville, TN · NY · Philadelphia, PA · Portland, OR · Raleigh, NC · Sacramento, CA · Salt Lake City, UT · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
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Senior Consultant Knowledge Based Supply Chain Engineering
Deloitte US
Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Dallas, TX · Denver, CO · Detroit, MI · Ft. Lauderdale, FL · Houston, TX · Indianapolis, IN · Jericho, NY · Jersey City, NJ · Kansas City, MO · Los Angeles, CA · Miami, FL · Milwaukee, WI · Minneapolis, MN · Nashville, TN · NY · Philadelphia, PA · Portland, OR · Raleigh, NC · Sacramento, CA · Salt Lake City, UT · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
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Financial Advisor - Wailuku, HI - Market 31, Region 77
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Systems Technologist II 2026-02738
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Cheyenne, WY · WY
- $32.33 USD / hour
This Systems Level 8 position supports enterprise infrastructure operations with a focus on SSL/TLS certificate lifecycle management, routine Active Directory (AD) administration, and basic…
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Cloud Engineer
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…relevant recommendations regarding the design, implementation and support of the enterprise cloud environment including migration to the cloud suitable internal infrastructure and will be…
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Sales Representative
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Training & Dealer Support Manager
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New York
Travel – 50% of the time, United States and Canada but must hold a passport and be able to travel internationally

About Us

Workforce Management Specialist

Remote, United States

$28.3 to $30.6 USD / hour

Apply on recruiting.ultipro.com About employer

Applications open in a new tab.

Job details

Pay: $28.3 to $30.6 USD / hour
Experience: 3+ years of experience in workforce management supporting contact center, clinical operations, back-office, or related business functions.
Posting language: English
Posted: Nov 13, 2026

Original job description

Who We Are

At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body.

When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.

Why Join our Team

At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply!

We support our team with a competitive compensation and benefits package, including:

Hourly compensation between $28.30 - $30.60, PLUS an annual performance-based, discretionary incentive.
*Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
Comprehensive health benefit options: Medical, dental, and vision coverage
401(k) with competitive employer match
Company-paid life and disability insurance
Paid parental leave and wellbeing incentives
Generous paid time off, including volunteer time
Flexible spending accounts for healthcare and dependent care
Professional development opportunities and tuition reimbursement
Remote work flexibility (role-dependent)
Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

At Lucet, your work will directly support our mission to improve behavioral, physical, and social health - one member at a time.

What You Will Do - Essential Functions

The Workforce Management Specialist supports the operational effectiveness of contact center services by administering workforce management systems, maintaining schedules, monitoring real-time performance, and producing workforce reporting. This role is responsible for supporting staffing optimization, schedule adherence, service level attainment, and workforce administration activities through the use of workforce management tools and established operational processes. This role assists with forecasting, reporting, workforce planning activities, and operational support, while collaborating with leaders and business partners to address staffing needs, service level risks, and workforce performance concerns. This position serves as a key resource for workforce administration and contributes to continuous improvement initiatives that enhance operational efficiency, customer service delivery, and workforce management practices.

Workforce Operations

• Manage workforce management systems, schedules, and staffing plans to ensure appropriate coverage, support operational needs, and coordinate time off, training, meetings, and other workforce activities.

• Monitor real-time call center performance, service levels, queue metrics, and schedule adherence, escalating risks and implementing corrective actions to address staffing challenges, service disruptions, or performance issues.

Forecasting & Workforce Administration

• Support workforce forecasting and planning by maintaining accurate scheduling data, staffing information, workforce management records, and related documentation.

• Analyze forecasted versus actual workload volumes, staffing levels, and performance metrics to identify variances and support operational reporting and workforce management decisions.

Reporting & Operational Support

• Generate and distribute workforce management reports, dashboards, and performance metrics to track service levels, staffing utilization, schedule adherence, occupancy, and overall workforce effectiveness.

• Communicate service level risks and operational concerns to leadership, support stakeholder and vendor relationships, and contribute to process improvements, reporting enhancements, and workforce management system initiatives.

Who You Are

Required Qualifications
High School Diploma or equivalent
3+ years of experience in workforce management supporting contact center, clinical operations, back-office, or related business functions.
Experience working with and troubleshooting the Interactive Intelligence telephony system and workforce management solution is desired
Proven experience analyzing, interpreting and summarizing complex data as it relates to call center technologies
Intermediate experience with forecasting and scheduling predictions across all contact channels
Experience presenting reports, forecasts, trends and recommendations to multiple levels.
Superior oral and written communication skills
Analytical and data mining skills
Knowledge and experience with call flow technologies and strategies
Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.
Someone who embodies our values by:
Serving everyone with compassion and leading with empathy.
Stepping up and creating value by taking charge and acting when there is an opportunity.
Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
Nurturing growth and belonging by respecting and celebrating everyone for who they are.
Competencies
Proven written and oral communication skills
Organizational skills
Demonstrated leadership
Willingness to work within a collaborative, team-oriented environment.
Ability to multi-task and manage multiple priorities and commitments concurrently
Must be a self-starter and have the ability to work independently
Working Conditions:
High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
Frequent use of computer and phone systems
Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.
Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
A quiet workspace with minimal background noise for calls.

We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.

Apply on recruiting.ultipro.com About employer

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Jobs in the United States