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About CopperPoint

Business Process Engineer

Seattle, WA, United States
Phoenix, AZ, United States
Boston, MA, United States
Dallas, TX, United States
Alpharetta, GA, United States
Irvine, CA, United States

$90,000 to $125,000 USD / year

Apply on recruiting2.ultipro.com About employer

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Job details

Pay: $90,000 to $125,000 USD / year
Experience: 3+ years of experience in process engineering or workflow optimization,
Posting language: English
Posted: Nov 13, 2026

Original job description

CopperPoint has a very exciting opportunity for a Business Process Engineer. In this role, you will be responsible for analyzing, designing, and optimizing workflows across CopperPoint’s insurance operations to improve efficiency, reduce costs, and enhance the overall customer experience. This position will focus on identifying process bottlenecks, evaluating and implementing automation opportunities where appropriate, and ensuring processes align with regulatory standards while driving continuous improvement initiatives across the organization.

Job Responsibilities

Workflow Analysis & Design:
Map current-state processes across underwriting, claims, operations and policy administration for all journeys and workstreams.
Identify inefficiencies, redundancies, and compliance risks.
Establish ground rules for why something should or shouldn’t be automated with a learning mechanism for continuous improvement.
Develop future-state workflows leveraging best practices and technology in partnership with applicable Product Owners and Application Engineers.
Establish a capability and technology solution roadmap to reach target state for all significant processes.
Optimization & Automation:
Recommend and implement process improvements using Lean, Six Sigma, and other methodologies.
Collaborate with IT and business teams to understand and utilize existing tools and/or integrate new tools where applicable.
Performance Measurement:
Develop baseline process performance metrics
Define KPIs and metrics to monitor process performance.
Conduct root cause analysis and implement corrective actions when process performance is not within standard.
Stakeholder Collaboration:
Facilitate process mapping sessions with underwriting, claims, operations and other key stakeholders
Align stakeholders for decision making as it applies to process alignment.
Compliance & Risk Management:
Establish Process Control Framework to ensure effective risk identification and mitigation in compliance with defined standards
Ensure all process changes adhere to insurance regulatory requirements and internal policies.

Qualifications/Competencies

Bachelor’s degree in Business, Business Process Management, Engineering or equivalent work experience.
3+ years of experience in process engineering or workflow optimization,
Lean, Six Sigma Certification required.
Familiarity with insurance operations (underwriting, claims, policy servicing) and core applications (e.g., Guidewire, Duck Creek, or similar) preferred.
Proficient with process mapping tools (Visio, Lucidchart, Smartsheet, etc.) and workflow automation platforms.
Proficient with Microsoft Office Product (Excel, Word, PowerPoint, Viso, etc. ), and business intelligence software tools such as SQL, Tableau, PowerBI, etc.
Excellent analytical and problem-solving skills, verbal and written communication.
Experience with mining data and putting together meaningful analysis in executive level summary format.

Preferred Skills

Lean Six Sigma Green Belt or higher preferred.
Insurance experience preferably within Property and Casualty.
Certifications such as CPCU, ARM, or AIC are a plus.
Project management certification (PMP or Agile) is a plus.
Strong understanding of insurance operations and regulatory environment.
Ability to translate complex processes into actionable insights.
Excellent facilitation and stakeholder engagement skills.

Benefits

Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistant Plan).
Employees will accrue 0.0846 hours of Paid Time Off (PTO) per paid hour, which may total 22 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year.

Salary Range

$90,000.00 - $125,000.00 annually
Compensation may vary depending on skills, experience, education, and geographical location.
In addition to base salary, compensation may include an annual discretionary bonus.

Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded Line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, California-based Pacific Compensation Insurance Company, Alaska National Insurance Company, and other CopperPoint Insurance Entities.

CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in-kind contributions. We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contribution to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours.

CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, vision and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement and other education benefits and business casual dress. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug-free workplace.

Apply on recruiting2.ultipro.com About employer

More about this job

Skills

Business processes
Customer experience
Process improvement
Workflow
Underwriting
Regulatory compliance
Lean manufacturing
Root cause analysis
Decision making
Risk management
Control engineering
Process engineering
Microsoft Visio
Lucidchart
Smartsheet
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Business intelligence
SQL
Tableau
Microsoft Power BI
Problem solving
Communication skills
Lean Six Sigma Green Belt
Project management
PMP
Agile
Stakeholder management

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Work requirements

Jobs in the United States