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Project Engineer
Cattron
Warren, OH
The Project Engineer leads assigned engineering and customer projects from initiation through production launch, coordinating cross-functional activities to ensure projects are completed on…
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Engineer Assc - Sr
AEP Service Corporation
New Albany, OH
Provide engineering and technical support for the installation and use of new technology on assigned networks.
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Designer - Designer Sr
AEP Service Corporation
New Albany, OH
…aided drafting to prepare maps, sketches, schematics and other engineering related drawings. The position includes associated clerical work to properly manage and document the work…
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VT
Associate Quality Engineer
Voyager Technologies, Inc.
Pueblo, CO · Penrose, CO
- $65,000 to $85,000 USD / year
Voyager Technologies is seeking an Associate Quality Engineer to support product and process quality within an energetics manufacturing environment, including explosives, propellants,…
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Palantir Foundry Engineer
Remote, United States
Support analysts in building repeatable dashboards and reports in Contour and Quiver
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Application Architect – Data & Analytics (Power BI, Azure Data Factory & Databricks)
SoHo Dragon
New York, NY
- $75 USD / hour
The Application Architect will design and support enterprise data, analytics, and cloud solutions, with a focus on Power BI, Azure Data Factory, Databricks, and cloud platforms. The role…
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Senior Estimator, Estimating
natgridProd
Syracuse, NY
…by gaining experience, expertise and acquiring and applying technical…
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Sales Engineer, Federal
Altana
D.C. and Brooklyn, NY · Brooklyn, NY · Washington, DC
…our sales initiatives, playing a crucial role in translating technical jargon into practical value for our clients and partners. This role requires a perfect blend of technical acumen and…
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Permitting Compliance Manager
Arcadis
New York, NY · NY
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
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Senior Customer Success Manager, Amazon Connect Decisions GTM
Amazon Web Services, Inc.
Austin, TX · Seattle, WA · New York, NY
…companies plan and operate their supply chains. You'll be the technical lead who turns that promise into results for enterprise customers and helps build the team that scales…
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Quality Assurance Engineer III - AMZ21815.4
Amazon.com Services LLC
Austin, TX
Ensure comprehensive test coverage by working closely with the product and engineering teams to prioritize testing execution and report on test execution progress and results; and
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AS
Professional Services III - AMZ27003.3
Amazon.com Services LLC
New York, NY
- $169,000 to $228,600 USD / year
4. Collaborate with engineering teams to implement solutions that maintain consistency and quality across diverse customer segments.
Added 1 min ago
Software Development Engineer
Audible, Inc.
Newark, NJ
…listeners. Anticipate. Innovate. Bring challenging ideas and we’ll support you with the latest tech, tools, and systems that you need to succeed. We pride ourselves on our ability to…
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Principal Quantum Integration Engineer
GLOBALFOUNDRIES U.S. INC.
NY
Associates Degree, BS, MS, or PhD in Electrical Engineering, Materials Science, Physics, Chemical Engineering, or related technical discipline.
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Software Dev Engineer II, Programming Foundations
Amazon Development Center U.S., Inc.
Boston, MA · Arlington, VA · Seattle, WA
…to the effectiveness of Amazon. We're looking for a deeply technical leader interested in sustaining and evolving the shared software platform used by nearly every service within the…
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Systems Development Manager
Amazon Data Services, Inc.
Denver, CO
Do you like helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Do you have experience managing large, complex…
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Etch Senior Equipment Technician (N1 Nights) - $5000 Sign On Bonus
GLOBALFOUNDRIES U.S. 2 LLC
United States
Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements, and programs.
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Associate Analyst, Transmission (hybrid schedule)
Eversource Energy Service Company
Westwood, MA
…provide corporate and business area leaders with the decision support information needed to drive performance improvements and meet company goals. Additionally, the analyst will support…
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Program Manager - HAQIN South Atlantic Node
North Carolina Agricultural and Technical State University
NC
…artificial intelligence and quantum information science and engineering. The program manager will support the PI/Co-PIs and HAQIN faculty team in implementing node activities and…
Added 2 mins ago
LS
Service Desk Site Lead
Link Solutions, Inc.
Aberdeen, MD
- $65,000 to $75,000 USD / year
Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field and three (3+) years of relevant experience; or five (5+) years of relevant IT…
Added 2 mins ago
LS
Technical Writer & Compliance Analyst
Link Solutions, Inc.
Adelphi, MD
- $90,000 to $100,000 USD / year
The Technical Writer & Compliance Analyst will support the Army Research Laboratory (ARL) Information Technology Modernization and Support Services program by developing technical…
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Leadperson Assembly
Powell
Houston, TX
Support the enforcement of Powell's policies and safety program
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Manufacturing Engineer NCD Manufacturing Administration
Powell
North Canton, OH
Provide technical support for manufacturing operations and product design.
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Land Surveying Practice Leader
KCI Technologies Inc.
Nashville, TN
KCI Technologies, Inc. is a 100% employee-owned engineering, consulting and construction firm serving clients throughout the United States. KCI is recognized as an industry leader,…
Added 2 mins ago
A
Entry-Level GIS Specialist
AECOM
Honolulu, HI
- $43,000 to $58,000 USD / year
…& GIS Sr Manager in the Technology Services Group and will support our United States Marine Corps (USMC) client within the Environment Business line. This position will be part of a team of…

Abnormal

L1 Technical Support Engineer (Spanish-Speaking)

Remote, United States

$31.25 - $44.96 USD

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Job details

Pay: $31.25 - $44.96 USD
Experience: 4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments.
Posting language: English
Posted: Nov 10, 2026

Original job description

About the Role

You're a motivated, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you've developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement.

You're energized by the evolving threat landscape in email and SaaS security, and you're excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion - committed to delivering exceptional support and building customer trust at every step.

Who you are

A technically curious and customer-focused support professional with 4+ years of experience in technical support, ideally within cybersecurity, enterprise SaaS, or API-driven platforms.
Knowledgeable in email security fundamentals, SaaS environments, and cloud ecosystems such as Microsoft 365, Google Workspace, Slack, Okta, Splunk, CrowdStrike, Cortex SOAR, REST APIs, and Zoom.
Skilled at troubleshooting complex technical issues, analyzing logs, and partnering cross-functionally with Engineering and Product teams to drive resolution.
An excellent communicator who can clearly explain technical concepts to both technical and non-technical audiences.
Familiar with tools like Salesforce, Jira, and Confluence to manage workflows and collaboration effectively.
Someone who values continuous learning, operational efficiency, and delivering exceptional customer experiences.
Comfortable leveraging AI-powered tools and GPT-based assistants to improve troubleshooting, workflows, and support outcomes.
Fluent in Spanish, bonus if also fluent in Portuguese

What you will do

Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions.
Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations.
Deliver timely customer updates, root cause analysis, and solution recommendations that build trust and confidence in the platform.
Partner closely with Engineering teams to drive high-quality resolutions and maintain thorough post-mortem documentation.
Support onboarding and customer engagement efforts alongside Customer Success Managers.
Create and maintain internal and external knowledge base documentation to improve customer self-service and case deflection.
Identify recurring support trends and customer pain points, and provide feedback that helps improve product functionality and user experience.

Must Haves

4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments.
Strong understanding of email security concepts and modern cloud/SaaS ecosystems.
Experience troubleshooting APIs, integrations, and enterprise platform configurations.
Ability to investigate and resolve technical issues through log analysis and cross-functional collaboration.
Strong written and verbal communication skills.
Experience working with Salesforce, Jira, Confluence, or similar support and collaboration tools.
Customer-first mindset with a strong focus on problem-solving and operational excellence.
Experience using AI tools or AI-powered support platforms is highly preferred.

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

Base salary range:

$31.25 - $44.96 USD

A note on AI in our process:

Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

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More about this job

Skills

Technical support
Cybersecurity
Microsoft 365
Google Workspace
Slack
Splunk
API development
Zoom
Troubleshooting
Salesforce
Jira
Atlassian Confluence
Collaboration
Root cause analysis
Documentation
Onboarding
Communication skills
Problem solving

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