Jobs in the United States

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Added 4 mins ago
Packaging Engineer
NUTRITION & BIOSCIENCES USA 1, LLC.
United States
Root cause corrective action mindset and desire to drive continuous improvement in safety, quality, and productivity.
Added 7 mins ago
Automation Project Engineer
Michelin North America
LOUISVILLE, KY
Strong troubleshooting skills with demonstrated experience in root cause analysis, returning equipment to service, and documenting the deviation to prevent recurrence.
Added 11 mins ago
T
Sr. Oracle Cloud DBA
TEKsystems
Minneapolis, MN
- $120,000 to $150,000 USD / year
DescriptionJob SummaryThe Cloud Database Engineer provides operational database services across both cloud (AWS) and on-premises environments, ensuring seamless data flow by designing and…
Added 11 mins ago
PCB Manufacturing Engineer
Actalent
Lake Forest, CA
Troubleshoot manufacturing issues on the production floor, perform root cause analysis of defects and quality problems, and implement corrective and preventive actions.
Added 12 mins ago
Spacecraft Software Simulation & Test Engineer - Millennium Space Systems
Millennium Space Systems
El Segundo, CA
Excellent analytical, debugging, problem-solving and root-cause analysis skills
Added 12 mins ago
Design Services Principal Engineer
Theragenics Corp
North Attleboro, MA
…optimization, equivalence, tolerance, reliability, durability, and root-cause investigations; distinguish statistical significance from engineering and clinical…
Added 13 mins ago
Senior Supply Chain Reporting & Analytics Analyst
Portland General Electric Company
Portland, OR
Perform trend analysis, root cause investigations, operational performance assessments, and ad hoc analytical studies.
Added 16 mins ago
Senior Quality Engineer
Ralliant
Hollister, CA
The Senior Quality Engineer plays a key leadership role from early planning stages through process validation, customer approvals, and production ramp-up. The ideal candidate is…
Added 18 mins ago
Senior Quality Engineer
Ralliant
Hollister, CA
The Senior Quality Engineer plays a key leadership role from early planning stages through process validation, customer approvals, and production ramp-up. The ideal candidate is…
Added 21 mins ago
Automation Engineer
Ralliant
Chandler, AZ · Chandler
Troubleshoot complex, multi technology systems and guide teams through root cause analysis.
Added 21 mins ago
Senior Quality Engineer
Ralliant
Hollister, CA · Hollister
The Senior Quality Engineer plays a key leadership role from early planning stages through process validation, customer approvals, and production ramp-up. The ideal candidate is…
Added 21 mins ago
RU
Industrial Manufacturing Engineer
Randstad USA
Sabina, OH
- $70,000 to $90,000 USD / year
Knowledge of PFMEA, Control Plans, APQP, root cause analysis, and corrective action methodologies.
Added 31 mins ago
Senior Software Engineer - Marketing Technology (Remote)
The Home Depot
Remote, United States
Experience with modern debugging and root cause analysis techniques
Added 32 mins ago
Quality Assurance Manager
Warner Electric LLC
Columbia City, IN
Strong analytical and problem-solving skills with hands-on experience utilizing root cause analysis and structured problem-solving methodologies, including 8D, 5 Why, PDCA, Pareto Analysis,…
Added 33 mins ago
Customer Quality Engineer
Ethernovia, Inc.
San Jose, CA
Drive root cause using 8D, 5-Why, Ishikawa and fault tree analysis; verify corrective actions are effective and permanent.
Added 34 mins ago
RA
Senior Model Integration & Correlation Engineer
Rivian and Volkswagen Group Technologies
Irvine, CA
- $135,000 to $179,040 USD / year
- Root-cause simulation-versus-measurement discrepancies and drive them to resolution with the owning teams.
Added 38 mins ago
Data Engineer Senior Consultant
Allstate
Remote, United States
Serve as the technical point of contact when downstream consumers report the model is wrong, and own the investigation through to root cause and fix.
Added 42 mins ago
Senior Plant Materials Application Engineer
GE Gas Turbines (Greenville) L.L.C.
United States
Work with customers and partner functions to analyze and resolve problems, applying Root Cause Analysis or other structured methods.
Added 43 mins ago
Mainframe Reliability Engineer 2
U.S. Bank National Association
Hopkins, MN
Bank location three (3) or more days per week
Added 44 mins ago
Materials Engineer, Metals (Starship)
SpaceX
Hawthorne, CA
Perform root cause investigations using fractography, metallography, and testing
Added 48 mins ago
Process Support Engineer II
Applied Materials
Hillsboro, OR · Hillsboro
As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide…
Added 49 mins ago
Sr. Manufacturing Engineer
Unigen
Newark, CA
Lead root cause analysis and corrective action for manufacturing issues.
Added 54 mins ago
A
Industrial Engineer
Astrolab
Hawthorne, CA
- $135,000 to $160,000 USD / year
Perform root cause analysis using statistical and data analytics techniques to identify trends, bottlenecks, and performance gaps
Added 1 hour ago
Systems Engineer, Lead
Booz Allen Hamilton_United States
Fayetteville, NC
Experience troubleshooting complex technical issues, conducting root cause analysis, and coordinating corrective actions with other engineering teams
Added 1 hour ago
Wi-Fi Dev Test Engineer
InnoPhase IoT
San Jose, CA
Analyze logs, packet captures, and performance metrics; identify regressions, reproduce failures, and support root-cause analysis.

Abnormal

L1 Technical Support Engineer (Spanish-Speaking)

Remote, United States

$31.25 - $44.96 USD

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Job details

Pay: $31.25 - $44.96 USD
Experience: 4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments.
Posting language: English
Posted: Nov 10, 2026

Original job description

About the Role

You're a motivated, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you've developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement.

You're energized by the evolving threat landscape in email and SaaS security, and you're excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion - committed to delivering exceptional support and building customer trust at every step.

Who you are

A technically curious and customer-focused support professional with 4+ years of experience in technical support, ideally within cybersecurity, enterprise SaaS, or API-driven platforms.
Knowledgeable in email security fundamentals, SaaS environments, and cloud ecosystems such as Microsoft 365, Google Workspace, Slack, Okta, Splunk, CrowdStrike, Cortex SOAR, REST APIs, and Zoom.
Skilled at troubleshooting complex technical issues, analyzing logs, and partnering cross-functionally with Engineering and Product teams to drive resolution.
An excellent communicator who can clearly explain technical concepts to both technical and non-technical audiences.
Familiar with tools like Salesforce, Jira, and Confluence to manage workflows and collaboration effectively.
Someone who values continuous learning, operational efficiency, and delivering exceptional customer experiences.
Comfortable leveraging AI-powered tools and GPT-based assistants to improve troubleshooting, workflows, and support outcomes.
Fluent in Spanish, bonus if also fluent in Portuguese

What you will do

Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions.
Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations.
Deliver timely customer updates, root cause analysis, and solution recommendations that build trust and confidence in the platform.
Partner closely with Engineering teams to drive high-quality resolutions and maintain thorough post-mortem documentation.
Support onboarding and customer engagement efforts alongside Customer Success Managers.
Create and maintain internal and external knowledge base documentation to improve customer self-service and case deflection.
Identify recurring support trends and customer pain points, and provide feedback that helps improve product functionality and user experience.

Must Haves

4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments.
Strong understanding of email security concepts and modern cloud/SaaS ecosystems.
Experience troubleshooting APIs, integrations, and enterprise platform configurations.
Ability to investigate and resolve technical issues through log analysis and cross-functional collaboration.
Strong written and verbal communication skills.
Experience working with Salesforce, Jira, Confluence, or similar support and collaboration tools.
Customer-first mindset with a strong focus on problem-solving and operational excellence.
Experience using AI tools or AI-powered support platforms is highly preferred.

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

Base salary range:

$31.25 - $44.96 USD

A note on AI in our process:

Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

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More about this job

Skills

Technical support
Cybersecurity
Microsoft 365
Google Workspace
Slack
Splunk
API development
Zoom
Troubleshooting
Salesforce
Jira
Atlassian Confluence
Collaboration
Root cause analysis
Documentation
Onboarding
Communication skills
Problem solving

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Work requirements

Jobs in the United States