Jobs in the United States

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Senior AWS DevOps and Application Development Engineer
Creek Technologies LLC
Monterey, CA
Creek Technologies is seeking a Senior AWS DevOps and Application Development Engineer to support a government contract pending award. This position will lead the development, maintenance,…
Added just now
Drafter
Sulzer Turbo Services Houston Inc.
United States
· Submit drawings to the appropriate Supervisor/Engineer for approval.
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Search & AI Discoverability Lead
Cognition
New York City, NY
We're the makers of Devin, the first AI software engineer.
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Lifecycle Marketing Lead
Cognition
San Francisco, CA
We're the makers of Devin, the first AI software engineer.
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Field Engineer
Garney Construction
Enid, OK
A Field Engineer position is available at Garney. In this position, you will act as the glue that unites the team by translating the information between the office engineers and the team…
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Project Engineer- Plant Operations
Garney Construction
Enid, OK
A Project Engineer position is available at Garney. This position will act as the backbone of the project management team and keep the job on track. Great attention to detail and the…
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Project Engineer
Cattron
Warren, OH
The Project Engineer leads assigned engineering and customer projects from initiation through production launch, coordinating cross-functional activities to ensure projects are completed on…
Added 1 min ago
Engineer Assc - Sr
AEP Service Corporation
New Albany, OH
…advancement. The minimum qualifications outlined below apply to the Engineer Assc level, with increased educational, skill or experience requirements for higher level Engineer…
Added 1 min ago
VT
Associate Quality Engineer
Voyager Technologies, Inc.
Pueblo, CO · Penrose, CO
- $65,000 to $85,000 USD / year
Voyager Technologies is seeking an Associate Quality Engineer to support product and process quality within an energetics manufacturing environment, including explosives, propellants,…
Added 1 min ago
Palantir Foundry Engineer
Remote, United States
Experience acting in multiple Palantir roles within a single engagement (e.g., data engineer + app builder)
Added 1 min ago
Senior Project Engineer (PSP)
Veeco
Township of Horsham, PA
…supply chain, and customer requirements. As a Senior Project Engineer supporting Veeco’s Precision Surface Processing (PSP) business, you will own project delivery from order through…
Added 1 min ago
Sales Engineer, Federal
Altana
D.C. and Brooklyn, NY · Brooklyn, NY · Washington, DC
As we continue to scale our government business we are seeking a dynamic Sales Engineer to join our team. As a Sales Engineer at Altana Technologies, you'll be at the forefront of our sales…
Added 1 min ago
Quality Assurance Engineer III - AMZ21815.4
Amazon.com Services LLC
Austin, TX
Position: Quality Assurance Engineer III - AMZ21815.4
Added 1 min ago
Data Engineer III - AMZ27926.2
Amazon.com Services LLC
Austin, TX
Added 1 min ago
Software Development Engineer
Audible, Inc.
Newark, NJ
As a Software Development Engineer, it’s up to you to define, design and refine the tech that keeps us one step ahead of listeners. Anticipate. Innovate. Bring challenging ideas and we’ll…
Added 1 min ago
Principal Quantum Integration Engineer
GLOBALFOUNDRIES U.S. INC.
NY
The Principal Quantum Integration Engineer serves as the primary execution coordinator for one or more quantum technology platforms. The role owns cross-functional integration activities…
Added 1 min ago
Software Dev Engineer II, Programming Foundations
Amazon Development Center U.S., Inc.
Boston, MA · Arlington, VA · Seattle, WA
- 1+ years of software development engineer or related occupational experience
Added 1 min ago
Etch Senior Equipment Technician (N1 Nights) - $5000 Sign On Bonus
GLOBALFOUNDRIES U.S. 2 LLC
United States
…on the status of equipment and area to the Lead Tech and/or Engineer is a vital part of the…
Added 1 min ago
Mid-Level (Full Stack) Software Engineer--HYBRID
State Farm
Bloomington, IL · Dunwoody, GA · Richardson, TX · Tempe, AZ
We are seeking an experienced Full Stack Software Engineer to join a team building modern, scalable applications that help thousands of agents plan their business, track performance, and…
Added 2 mins ago
Resident Project Representative - #3082
Wade Trim
Atlanta, GA
Added 2 mins ago
Java Full Stack Engineer - Professional
HEXAWARE
United States
…not a FNMA office location.We are seeking a Senior Software Engineer (Developer 3) – API Platform who is a strong problem solver and quick learner to join our API Ecosystem teamThe role…
Added 3 mins ago
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Commercial HVAC Project Engineer
GPAC
Denver, CO
- $75,000 to $110,000 USD / year
…a top-notch organization in search of a talented HVAC Field Engineer to join their…
Added 3 mins ago
Manufacturing Engineer NCD Manufacturing Administration
Powell
North Canton, OH
Minimum 2-5 years of experience in a Manufacturing Engineer role, preferably supporting fabrication equipment
Added 3 mins ago
A
Senior Dam Engineer / Project Manager
AECOM
Oakland, CA
- $146,000 to $220,000 USD / year
AECOM is seeking a Senior Dam Engineer / Project Manager to support geotechnical, civil infrastructure, and dams projects as part of the industry leading Dam Engineering Team in Oakland,…
Added 3 mins ago
Senior Technology Engineer-Info Sec
Norfolk Southern Corp.
Atlanta, GA
Requisition 40412: B4 Senior Technology Engineer - Info Sec (ICS/OT)

Abnormal

L1 Technical Support Engineer (Spanish-Speaking)

Remote, United States

$31.25 - $44.96 USD

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Job details

Pay: $31.25 - $44.96 USD
Experience: 4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments.
Posting language: English
Posted: Nov 10, 2026

Original job description

About the Role

You're a motivated, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you've developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement.

You're energized by the evolving threat landscape in email and SaaS security, and you're excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion - committed to delivering exceptional support and building customer trust at every step.

Who you are

A technically curious and customer-focused support professional with 4+ years of experience in technical support, ideally within cybersecurity, enterprise SaaS, or API-driven platforms.
Knowledgeable in email security fundamentals, SaaS environments, and cloud ecosystems such as Microsoft 365, Google Workspace, Slack, Okta, Splunk, CrowdStrike, Cortex SOAR, REST APIs, and Zoom.
Skilled at troubleshooting complex technical issues, analyzing logs, and partnering cross-functionally with Engineering and Product teams to drive resolution.
An excellent communicator who can clearly explain technical concepts to both technical and non-technical audiences.
Familiar with tools like Salesforce, Jira, and Confluence to manage workflows and collaboration effectively.
Someone who values continuous learning, operational efficiency, and delivering exceptional customer experiences.
Comfortable leveraging AI-powered tools and GPT-based assistants to improve troubleshooting, workflows, and support outcomes.
Fluent in Spanish, bonus if also fluent in Portuguese

What you will do

Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions.
Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations.
Deliver timely customer updates, root cause analysis, and solution recommendations that build trust and confidence in the platform.
Partner closely with Engineering teams to drive high-quality resolutions and maintain thorough post-mortem documentation.
Support onboarding and customer engagement efforts alongside Customer Success Managers.
Create and maintain internal and external knowledge base documentation to improve customer self-service and case deflection.
Identify recurring support trends and customer pain points, and provide feedback that helps improve product functionality and user experience.

Must Haves

4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments.
Strong understanding of email security concepts and modern cloud/SaaS ecosystems.
Experience troubleshooting APIs, integrations, and enterprise platform configurations.
Ability to investigate and resolve technical issues through log analysis and cross-functional collaboration.
Strong written and verbal communication skills.
Experience working with Salesforce, Jira, Confluence, or similar support and collaboration tools.
Customer-first mindset with a strong focus on problem-solving and operational excellence.
Experience using AI tools or AI-powered support platforms is highly preferred.

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

Base salary range:

$31.25 - $44.96 USD

A note on AI in our process:

Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

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More about this job

Skills

Technical support
Cybersecurity
Microsoft 365
Google Workspace
Slack
Splunk
API development
Zoom
Troubleshooting
Salesforce
Jira
Atlassian Confluence
Collaboration
Root cause analysis
Documentation
Onboarding
Communication skills
Problem solving

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