Jobs in the United States

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Added 1 min ago
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Senior Dam Engineer / Project Manager
AECOM
Oakland, CA
- $146,000 to $220,000 USD / year
AECOM is seeking a Senior Dam Engineer / Project Manager to support geotechnical, civil infrastructure, and dams projects as part of the industry leading Dam Engineering Team in Oakland,…
Added 1 min ago
Integration Test Engineer Senior
Modern Technology Solutions Inc
Dayton, OH · Dayton
The customer is responsible for capability development and development planning. The Integration & Test Engineer will work with internal and external stakeholders to plan, execute, assess,…
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Civil Engineer - Land Development
GPAC
Detroit, MI
- $85,000 to $150,000 USD / year
I am partnered with a multi-disciplined engineering firm and they have a need for a Civil Engineer. Please submit your resume to learn more!
Added 1 min ago
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Bridge Engineer, Professional Engineer
GPAC
Detroit, MI
- $95,000 to $150,000 USD / year
I am partnered with a successful firm that provides a wide range of consulting services in project development and engineering. They are seeking a Senior Bridge Engineer to join their team!
Added 1 min ago
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Transportation Engineer
GPAC
Detroit, MI
- $95,000 to $140,000 USD / year
…sector clients and they are looking to add a Transportation…
Added 3 mins ago
Mechanical Engineer Intern, Cooper Lighting Solutions - Spring 2027
Signify Netherlands B.V.
Peachtree City, GA
This is an exciting job opportunity for you as a Mechanical Engineer Intern onsite in Peachtree City, GA, with Cooper Lighting Solutions, a business unit of Signify, the world leader in…
Added 3 mins ago
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Software Integration Engineer (SIE) Level 2
Wyetech
Annapolis Junction, MD
- $58.55 to $79.29 USD / hour
The Software Integration Engineer researches, analyzes, designs, develops, configures, validates, documents, and maintains software in a heterogeneous operating system environment,…
Added 3 mins ago
Account Manager
Emerson
Remote, United States
Collaborate with internal teams, including sales, marketing, and product development, to develop and implement strategic account plans.
Added 3 mins ago
Mechanical Engineer 3
Emerson
Austin, TX
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including…
Added 3 mins ago
Electrical Technician
Amrize
Ravena, NY
Report maintenance problems to the appropriate supervisor, coordinator or engineer for action and/or participate in corrective actions if appropriate.
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Owners Representative
Actalent
Minonk, IL
- $55 to $85 USD / hour
510 years of engineering experience in roles such as project engineer, design engineer, development engineer, or construction/EPC engineer.
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Software Engineer
Actalent
Huntsville, AL
- $36 to $60 USD / hour
Job Title: Software EngineerJob DescriptionThe Software Engineer designs, develops, troubleshoots, and analyzes software programs for computer-based systems in a complex, mission-focused…
Added 3 mins ago
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Senior Release Train Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
…inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global…
Added 3 mins ago
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Fpga Design Engineer
Actalent
North Reading, MA
- $90 to $100 USD / hour
Job Title: FPGA Design EngineerJob DescriptionWe are seeking a highly skilled and motivated FPGA Engineer to join our cutting-edge robotics team focused on developing advanced camera and…
Added 3 mins ago
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Controls Engineer
Actalent
Cazenovia, NY
- $43.27 to $48.07 USD / hour
Controls EngineerThe Controls Engineer designs and implements electrical and mechatronic control systems for new and upgraded assembly and test equipment. This role defines and translates…
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Secret Cleared Hardware Systems Engineer
Actalent
Owego, NY
- $96 USD / hour
We are seeking a Secret Cleared Hardware Systems Engineer to support the development, integration, and testing of advanced processing systems used in mission-critical defense applications.…
Added 3 mins ago
Software Development Engineer
Actalent
Greensboro, NC
DescriptionAs a Maintainability Engineer, you will monitor and analyze vehicle maintenance data to identify trends and patterns and recommend corrective actions as necessary. You will work…
Added 3 mins ago
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Quality Engineer
Actalent
Knoxville, TN
- $50 to $70 USD / hour
Job Title: Quality EngineerJob DescriptionThe Quality Engineer plays a key role in supporting global quality teams by strengthening quality systems, driving continuous improvement, and…
Added 3 mins ago
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Software Engineering IV
Actalent
Huntsville, AL
- $40 to $80 USD / hour
Job Title: Software Engineer IV - Must have Active Secret ClearanceJob DescriptionThe Software Engineer IV designs, develops, tests, troubleshoots, and debugs software for enhancements and…
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Equipment Engineer
Actalent
Huntsville, AL
- $30 to $45 USD / hour
Job Title: Equipment EngineerJob DescriptionThe Equipment Engineer supports manufacturing equipment reliability through part obsolescence management, technical research, upgrade planning,…
Added 3 mins ago
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Manufacturing Engineer
Actalent
Athens, AL
- $80,000 to $105,000 USD / year
Job Title: Manufacturing EngineerJob DescriptionThis Manufacturing Engineer role focuses on driving lean manufacturing principles, optimizing plant layouts and material flow, and supporting…
Added 3 mins ago
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Safety Engineer
Actalent
Elkmont, AL
- $80,000 to $120,000 USD / year
Job Title: Safety EngineerJob DescriptionThe Safety Engineer is accountable for ensuring environmental and safety compliance across various domains, including chemical inventory management,…
Added 3 mins ago
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Quality Engineer
Actalent
Elkmont, AL
- $38.46 to $45.67 USD / hour
Job Title: Quality EngineerJob DescriptionThe Quality Engineer supports new product introductions for automotive programs by developing and maintaining all required quality documentation,…
Added 3 mins ago
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ICT Test Engineer
Actalent
Wheeling, IL
- $30 to $40 USD / hour
…mount technology (SMT) line and printed circuit board (PCB) development and assembly, including advanced electronic assemblies. The engineer works closely with teams responsible for New…
Added 3 mins ago
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Full Stack Developer .Net / React
Insight Global
Irving, TX
- From $62 USD / hour
We are seeking an experienced Software Development Engineer to join one of our Customer Portal development teams. This individual will help design and build a new, modern B2B customer…

Abnormal

L1 Technical Support Engineer (Spanish-Speaking)

Remote, United States

$31.25 - $44.96 USD

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Job details

Pay: $31.25 - $44.96 USD
Experience: 4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments.
Posting language: English
Posted: Nov 10, 2026

Original job description

About the Role

You're a motivated, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you've developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement.

You're energized by the evolving threat landscape in email and SaaS security, and you're excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion - committed to delivering exceptional support and building customer trust at every step.

Who you are

A technically curious and customer-focused support professional with 4+ years of experience in technical support, ideally within cybersecurity, enterprise SaaS, or API-driven platforms.
Knowledgeable in email security fundamentals, SaaS environments, and cloud ecosystems such as Microsoft 365, Google Workspace, Slack, Okta, Splunk, CrowdStrike, Cortex SOAR, REST APIs, and Zoom.
Skilled at troubleshooting complex technical issues, analyzing logs, and partnering cross-functionally with Engineering and Product teams to drive resolution.
An excellent communicator who can clearly explain technical concepts to both technical and non-technical audiences.
Familiar with tools like Salesforce, Jira, and Confluence to manage workflows and collaboration effectively.
Someone who values continuous learning, operational efficiency, and delivering exceptional customer experiences.
Comfortable leveraging AI-powered tools and GPT-based assistants to improve troubleshooting, workflows, and support outcomes.
Fluent in Spanish, bonus if also fluent in Portuguese

What you will do

Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions.
Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations.
Deliver timely customer updates, root cause analysis, and solution recommendations that build trust and confidence in the platform.
Partner closely with Engineering teams to drive high-quality resolutions and maintain thorough post-mortem documentation.
Support onboarding and customer engagement efforts alongside Customer Success Managers.
Create and maintain internal and external knowledge base documentation to improve customer self-service and case deflection.
Identify recurring support trends and customer pain points, and provide feedback that helps improve product functionality and user experience.

Must Haves

4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments.
Strong understanding of email security concepts and modern cloud/SaaS ecosystems.
Experience troubleshooting APIs, integrations, and enterprise platform configurations.
Ability to investigate and resolve technical issues through log analysis and cross-functional collaboration.
Strong written and verbal communication skills.
Experience working with Salesforce, Jira, Confluence, or similar support and collaboration tools.
Customer-first mindset with a strong focus on problem-solving and operational excellence.
Experience using AI tools or AI-powered support platforms is highly preferred.

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

Base salary range:

$31.25 - $44.96 USD

A note on AI in our process:

Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

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More about this job

Skills

Technical support
Cybersecurity
Microsoft 365
Google Workspace
Slack
Splunk
API development
Zoom
Troubleshooting
Salesforce
Jira
Atlassian Confluence
Collaboration
Root cause analysis
Documentation
Onboarding
Communication skills
Problem solving

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