Jobs in the United States

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Added 1 min ago
Quality Assurance Engineer
Nevada Heat Treating LLC
Newark, CA
Must have the knowledge and experience necessary for the position
Added 2 mins ago
Senior Software Engineer - Full Stack (TS Clearance)
Andesite
WA · McLean, VA
At Andesite, we are building a new product for technical operators in the national security space. As a full stack engineer, you will be responsible for developing our application backend…
Added 2 mins ago
KS
Junior Quality Engineer
Kelly Services
Santa Ana, CA
- $40 USD / hour
Kelly® Engineering is seeking a Junior Quality Engineer for a contract/contract to hire position with our client, a Santa Ana based manufacturer involved in compression and injection…
Added 2 mins ago
O
Principal Power Systems Engineer
Oracle
Jefferson City, MO
- $114,600 to $234,600 USD / year
+ Understanding of utility planning, grid constraints, interconnection processes, and large-load customer requirements.
Added 2 mins ago
Principal Engineer, Cloud Software
LI-COR
United States
The Principal Engineer, Cloud Software provides technical direction and hands-on engineering for LI-COR Environmental's connected products and cloud platforms. This individual contributor…
Added 2 mins ago
Mechanical Engineer III - Tank Qualification Lead
Quantum Space
CA · Hawthorne, CA · 801 Thompson Ave. Suite 201 Rockville, MD
We are seeking an experienced and technically accomplished Mechanical Engineer III – Tank Qualification Lead to lead the design, development, qualification, and acceptance of spacecraft…
Added 2 mins ago
Quality Engineer II
Boston Scientific
Arden Hills
This role follows an onsite work model requiring employees to be in our local office five days per week
Added 3 mins ago
Infrastructure Engineer (Active Secret Clearance)
Akima, LLC
Alexandria, VA
SUVI Global Services is looking for an Infrastructure Engineer to support IT across all DoD OIG networks. The position will help support the OIG's on-prem and cloud infrastructure, work on…
Added 3 mins ago
Data AI ServiceNow Engineer
Akima, LLC
Alexandria, VA
The Data/AI ServiceNow Engineer provides specialized ServiceNow engineering focused on enterprise data readiness, AI capability enablement, integrations, data quality, Workflow Data Fabric,…
Added 3 mins ago
THAAD Field Engineer (Secret Clearance)
Akima, LLC
Huntsville, AL
Must possess an active security clearance SECRET level or higher
Added 3 mins ago
Field Engineer (Clearance Required)
Akima, LLC
El Paso, TX
Must possess an active security clearance SECRET level or higher
Added 3 mins ago
Network Engineer II
LEIDOS, INC.
Shiloh, IL
Our customer, the Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to its customers,…
Added 3 mins ago
Software Engineer- AI, Autonomy and Platform Development
LEIDOS, INC.
Reston, VA · Huntsville, AL · San Diego, CA
Software Engineer – AI, Autonomy & Platform Development
Added 3 mins ago
Software Engineer - UUV Systems
LEIDOS, INC.
San Diego, CA
Must have an active Secret security clearance with the ability to obtain a TS/SCI (Active TS/SCI highly preferred!)
Added 4 mins ago
Senior Mechanical Engineer, Space Hardware
IRPI
Wilsonville, OR
We are looking for a senior mechanical engineer to lead customer projects from scope to delivery, owning the mechanical design of subsystems from requirements through build and test. You…
Added 5 mins ago
EIT, Substation Engineering (Civil)
LUMA Energy ServCo, LLC
United States
Applies engineering knowledge to help promote a safe work environment and to enhance customer satisfaction.
Added 5 mins ago
Data Strategy & Governance -Director
PricewaterhouseCoopers Advisory Services LLC
NY · Raleigh, NC · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbia, SC · Columbus, OH · Dallas, TX · Baltimore, MD · Richmond, VA · Rochester, NY · Rosemont, IL · Boston, MA · St. Louis, MO · Salt Lake City, UT · San Antonio, TX · Seattle, WA · Spartanburg, SC · Albany, NY · Stamford, CT · Tampa, FL · Atlanta, GA · Austin, TX · Tulsa, OK · Washington, DC · Denver, CO · Des Moines, IA · Detroit, MI · Buffalo, NY · Florham Park, NJ · Fort Worth, TX · Greensboro, NC · Hartford, CT · Houston, TX · Grand Rapids, MI · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Little Rock, AR · Birmingham, AL · Fayetteville, AR · Melville, NY · Miami, FL · Milwaukee, WI · Minneapolis, MN · Nashville, TN · New Orleans, LA · Oklahoma City, OK · Philadelphia, PA · Phoenix, AZ · Pittsburgh, PA
What You Must Have
Added 5 mins ago
Applied AI Health System Engineer [Health Services-Provider] – Senior Manager
PricewaterhouseCoopers Advisory Services LLC
NY · Raleigh, NC · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbia, SC · Columbus, OH · Dallas, TX · Baltimore, MD · Richmond, VA · Rochester, NY · Rosemont, IL · Boston, MA · St. Louis, MO · Salt Lake City, UT · San Antonio, TX · Seattle, WA · Spartanburg, SC · Stamford, CT · Tampa, FL · Atlanta, GA · Toledo, OH · Austin, TX · Tulsa, OK · Washington, DC · Denver, CO · Des Moines, IA · Detroit, MI · Buffalo, NY · Florham Park, NJ · Fort Worth, TX · Greensboro, NC · Hartford, CT · Houston, TX · Grand Rapids, MI · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Little Rock, AR · Louisville, KY · Birmingham, AL · Fayetteville, AR · Melville, NY · Miami, FL · Milwaukee, WI · Minneapolis, MN · Nashville, TN · New Orleans, LA · Oklahoma City, OK · Philadelphia, PA · Phoenix, AZ · Pittsburgh, PA · Portland, OR
What You Must Have
Added 6 mins ago
Principal Engineer - Field Safety & Emergency Response
GLOBALFOUNDRIES U.S. INC.
NY
…construction safety and contractor safety programs. This Principal Engineer - Field Safety & Response will be provided with formal instruction covering site safety requirements and job…
Added 7 mins ago
Engineer Systems/Principal Engineer Systems (Performance Analysis) - AHT
Northrop Grumman
Huntsville
An NGC DS Systems Engineer performs technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analyses for total systems.…
Added 7 mins ago
Principal / Senior Principal Systems Engineer
Northrop Grumman
Los Angeles
…Systems (NGMS) is seeking a Principal or Senior Principal Systems Engineer to join our team based in Woodland Hills, CA. The ideal candidate will have a strong background in…
Added 7 mins ago
Senior Staff Electromechanical Engineer
Northrop Grumman
Baltimore
Northrop Grumman Mission Systems (NGMS) is seeking a Senior Staff Electromechanical Engineer with the desire to learn new technologies to join our innovative Hardware Engineering…
Added 7 mins ago
Electrical Systems Engineer
Northrop Grumman
Stafford
Northrop Grumman Defense Systems is seeking an Electrical Systems Engineer to work for our Whisper program at a government customer site in Stafford, Virginia.
Added 7 mins ago
Senior Staff Radar Modeling Simulation & Analysis Systems Engineer
Northrop Grumman
Baltimore
…a Senior Staff Radar Modeling Simulation & Analysis Systems Engineer to join our team of qualified and diverse individuals. This position will be in Baltimore, MD, and is a full time on…
Added 7 mins ago
Principal Instrumentation Mechanical Design Engineer
Northrop Grumman
Melbourne
Must have an understanding of application and implementations of flight test mechanical installations · Must have knowledge or experience navigating MIL-STD documents and specifications

Abnormal

L1 Technical Support Engineer (Spanish-Speaking)

Remote, United States

$31.25 - $44.96 USD

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Job details

Pay: $31.25 - $44.96 USD
Experience: 4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments.
Posting language: English
Posted: Nov 10, 2026

Original job description

About the Role

You're a motivated, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you've developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement.

You're energized by the evolving threat landscape in email and SaaS security, and you're excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion - committed to delivering exceptional support and building customer trust at every step.

Who you are

A technically curious and customer-focused support professional with 4+ years of experience in technical support, ideally within cybersecurity, enterprise SaaS, or API-driven platforms.
Knowledgeable in email security fundamentals, SaaS environments, and cloud ecosystems such as Microsoft 365, Google Workspace, Slack, Okta, Splunk, CrowdStrike, Cortex SOAR, REST APIs, and Zoom.
Skilled at troubleshooting complex technical issues, analyzing logs, and partnering cross-functionally with Engineering and Product teams to drive resolution.
An excellent communicator who can clearly explain technical concepts to both technical and non-technical audiences.
Familiar with tools like Salesforce, Jira, and Confluence to manage workflows and collaboration effectively.
Someone who values continuous learning, operational efficiency, and delivering exceptional customer experiences.
Comfortable leveraging AI-powered tools and GPT-based assistants to improve troubleshooting, workflows, and support outcomes.
Fluent in Spanish, bonus if also fluent in Portuguese

What you will do

Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions.
Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations.
Deliver timely customer updates, root cause analysis, and solution recommendations that build trust and confidence in the platform.
Partner closely with Engineering teams to drive high-quality resolutions and maintain thorough post-mortem documentation.
Support onboarding and customer engagement efforts alongside Customer Success Managers.
Create and maintain internal and external knowledge base documentation to improve customer self-service and case deflection.
Identify recurring support trends and customer pain points, and provide feedback that helps improve product functionality and user experience.

Must Haves

4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments.
Strong understanding of email security concepts and modern cloud/SaaS ecosystems.
Experience troubleshooting APIs, integrations, and enterprise platform configurations.
Ability to investigate and resolve technical issues through log analysis and cross-functional collaboration.
Strong written and verbal communication skills.
Experience working with Salesforce, Jira, Confluence, or similar support and collaboration tools.
Customer-first mindset with a strong focus on problem-solving and operational excellence.
Experience using AI tools or AI-powered support platforms is highly preferred.

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

Base salary range:

$31.25 - $44.96 USD

A note on AI in our process:

Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

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More about this job

Skills

Technical support
Cybersecurity
Microsoft 365
Google Workspace
Slack
Splunk
API development
Zoom
Troubleshooting
Salesforce
Jira
Atlassian Confluence
Collaboration
Root cause analysis
Documentation
Onboarding
Communication skills
Problem solving

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Work requirements

Jobs in the United States