Jobs in the United States

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Added 1 min ago
UP
Project Controls - Engineer III
USPF PROJECT FARMA LLC
Remote, United States
- $74,000 to $95,000 USD / year
2-4 Years of Experience required
Added 3 mins ago
Senior Mechanical Design Engineer I
Honda Dev. and Mfg. of Am.,LLC
Raymond, OH
Must have at least a Bachelor's level degree in Mechanical / Mechatronics / Automobile / Electrical Engineering or, a similar STEM field of study · One remote workday per week may be possible with prior departmental approval
Added 4 mins ago
Head of Data Engineering
Texas Instruments
Dallas, TX
Engineer scalable data solutions using technologies such as Apache Iceberg, Spark, Trino, Databricks, and high-performance analytical databases.
Added 4 mins ago
CO
Public Utilities Director
City of Marysville (OH)
Marysville, OH
- $120,000 to $160,000 USD / year
Capital & Engineering Collaboration: Partner with the City Engineer to plan and execute CIP projects, upgrades, and asset replacements.
Added 5 mins ago
Quality Engineer 2
M.C. Dean, Inc
Richmond, VA
…Tysons, Virginia and employs more than 9,000 professionals who engineer and deploy automated, secure, and resilient power and technology systems; and deliver the management platforms…
Added 7 mins ago
W
Experiential Producer
Wpromote
Los Angeles, CA
- $90,000 to $110,000 USD / year
Budgeting & Value Engineering: Building, managing, and reconciling project budgets, finding practical ways to value-engineer ideas and keep every activation on or under budget.
Added 8 mins ago
GL
Senior Specialist, Commercial Quality Systems
Galderma Laboratories, LP
United States
- $84,800 to $106,000 USD / year
Added 10 mins ago
Pharmaceutical Informaticist Analyst
Rochester General Hospital
Remote, United States
…remain abreast of new developments in assigned application. In collaboration with EMR team members and operational leaders, the Pharmaceutical Informaticist Analyst will stabilize and…
Added 12 mins ago
VG
R&D Embedded Software Engineer
Veralto Global
Loveland, CO
- $95,000 to $105,000 USD / year
Collaboration in an Agile firmware development team using scrum processes
Added 14 mins ago
Technology Infrastructure & Support Manager
Navy Mutual Aid Association
Arlington, VA
We are proud to foster a workplace where service, collaboration, and commitment to others are more than values on a page. They are reflected in the work our employees do every day. That…
Added 15 mins ago
Senior Sales Engineer- Microsoft (Remote)
Ingram Micro Inc
Remote, United States
Senior Sales Engineer- Microsoft Azure & Modern Work
Added 15 mins ago
Senior Software Engineer, Elixir
PDQ
Remote, United States
Collaboration: You value diverse perspectives and work effectively across teams.
Added 16 mins ago
Technical Product Owner
Meijer Great Lakes LP
MI
Work with the Principal Engineer and architecture partners to ensure solutions align with domain architecture, reusable engineering patterns, data standards, security controls, and…
Added 16 mins ago
Senior Aviation Systems Engineer
Garmin International, Inc.
Olathe, KS
We are seeking a full-time Senior Aviation Systems Engineer at our office at Garmin’s U.S. headquarters in the Greater Kansas City area, to develop innovation solutions that delight our…
Added 16 mins ago
Aviation Systems Engineer 2
Garmin International, Inc.
Olathe, KS
We are seeking a full-time Aviation Systems Engineer 2 at our office in Olathe, Kansas, to develop innovation solutions that delight our customers across aviation market segments. Working…
Added 16 mins ago
Lead Unified Communications & Collaboration (UCC) Systems Engineer
Lincoln Financial
Greensboro, NC
As the Lead Unified Communications & Collaboration (UCC) Systems Engineer, you will be an individual-contributor technical lead responsible for the architecture, engineering, security,…
Added 19 mins ago
Facilities Engineer
Fervo Energy
Houston, TX
The Facilities Engineer will lead the full engineering to construction lifecycle for the gathering and pipeline facilities of Fervo’s next-generation power plants. Working at the interface…
Added 24 mins ago
Mechanical Project Engineer
Michelin North America
LOUISVILLE, KY
The Mechanical Project Engineer is responsible for completing the mechanical engineering portion of projects in support of the plant capital execution, as well as plant technical support…
Added 28 mins ago
A
Power Systems Engineer
Actalent
Bellevue, WA
- $50 to $60 USD / hour
…professional, data-driven engineering setting that emphasizes collaboration, documentation quality, and rigorous design analysis in a fully distributed work…
Added 28 mins ago
PCB Manufacturing Engineer
Actalent
Lake Forest, CA
Job Title: PCB Manufacturing EngineerJob DescriptionThe PCB Manufacturing Engineer supports printed circuit board assembly (PCBA) manufacturing operations and drives continuous improvement…
Added 29 mins ago
Design Services Principal Engineer
Theragenics Corp
North Attleboro, MA
Principal Research and Development Engineer - Design Services
Added 30 mins ago
ML Data Operations Engineer
Apple
Philadelphia, PA
Apple's ML Data Operations group is seeking a Data Operations Engineer to support internal data collection efforts powering our next generation of consumer machine learning features. In…
Added 30 mins ago
ML Data Operations Engineer
Apple
Washington DC, DC
Apple's ML Data Operations group is seeking a Data Operations Engineer to support internal data collection efforts powering our next generation of consumer machine learning features. In…
Added 31 mins ago
AI
Union Engineer
ABM Industries
Los Angeles, CA
- $46.26 to $54.76 USD / hour
Shift: Day Shift: Monday - Friday 10am-6pm
Added 31 mins ago
Mechanical Design Engineer
HITACHI ENERGY USA INC
South Boston, VA
Join a global technology leader advancing a sustainable energy future through innovation, collaboration, and meaningful work.

Abnormal

L1 Technical Support Engineer (Spanish-Speaking)

Remote, United States

$31.25 - $44.96 USD

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Job details

Pay: $31.25 - $44.96 USD
Experience: 4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments.
Posting language: English
Posted: Nov 10, 2026

Original job description

About the Role

You're a motivated, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you've developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement.

You're energized by the evolving threat landscape in email and SaaS security, and you're excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion - committed to delivering exceptional support and building customer trust at every step.

Who you are

A technically curious and customer-focused support professional with 4+ years of experience in technical support, ideally within cybersecurity, enterprise SaaS, or API-driven platforms.
Knowledgeable in email security fundamentals, SaaS environments, and cloud ecosystems such as Microsoft 365, Google Workspace, Slack, Okta, Splunk, CrowdStrike, Cortex SOAR, REST APIs, and Zoom.
Skilled at troubleshooting complex technical issues, analyzing logs, and partnering cross-functionally with Engineering and Product teams to drive resolution.
An excellent communicator who can clearly explain technical concepts to both technical and non-technical audiences.
Familiar with tools like Salesforce, Jira, and Confluence to manage workflows and collaboration effectively.
Someone who values continuous learning, operational efficiency, and delivering exceptional customer experiences.
Comfortable leveraging AI-powered tools and GPT-based assistants to improve troubleshooting, workflows, and support outcomes.
Fluent in Spanish, bonus if also fluent in Portuguese

What you will do

Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions.
Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations.
Deliver timely customer updates, root cause analysis, and solution recommendations that build trust and confidence in the platform.
Partner closely with Engineering teams to drive high-quality resolutions and maintain thorough post-mortem documentation.
Support onboarding and customer engagement efforts alongside Customer Success Managers.
Create and maintain internal and external knowledge base documentation to improve customer self-service and case deflection.
Identify recurring support trends and customer pain points, and provide feedback that helps improve product functionality and user experience.

Must Haves

4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments.
Strong understanding of email security concepts and modern cloud/SaaS ecosystems.
Experience troubleshooting APIs, integrations, and enterprise platform configurations.
Ability to investigate and resolve technical issues through log analysis and cross-functional collaboration.
Strong written and verbal communication skills.
Experience working with Salesforce, Jira, Confluence, or similar support and collaboration tools.
Customer-first mindset with a strong focus on problem-solving and operational excellence.
Experience using AI tools or AI-powered support platforms is highly preferred.

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

Base salary range:

$31.25 - $44.96 USD

A note on AI in our process:

Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

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More about this job

Skills

Technical support
Cybersecurity
Microsoft 365
Google Workspace
Slack
Splunk
API development
Zoom
Troubleshooting
Salesforce
Jira
Atlassian Confluence
Collaboration
Root cause analysis
Documentation
Onboarding
Communication skills
Problem solving

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Work requirements

Jobs in the United States