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Senior Customer Success Manager, Amazon Connect Decisions GTM
Amazon Web Services, Inc.
Austin, TX · Seattle, WA · New York, NY
…an onsite workshop. You'll work daily with account managers, solutions architects, product managers, scientists, engineers and partners, with customers across three continents and some…
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Professional Services III - AMZ27003.3
Amazon.com Services LLC
New York, NY
- $169,000 to $228,600 USD / year
4. Collaborate with engineering teams to implement solutions that maintain consistency and quality across diverse customer segments.
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Software Development Engineer
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clear documentation for proposed solutions, including architecture views,
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Wireless Retail Sales Associate - W3607
OSL Retail Services Inc
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- $19 USD / hour
As a Mobile Expert you'll deliver personalized wireless solutions and sales excellence. This role is perfect for outgoing tech enthusiasts who thrive on exceptional customer experiences and…
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Wireless Retail Sales Associate - W1925
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Wireless Retail Sales Associate - W2477
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…safety challenges. FORT addresses these concerns by providing solutions such as the Wireless E-Stop, which allows operators to instantly stop any machine from a safe distance, enhancing…
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Expansion EHS Program Coordinator – Training and Documentation
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Boise, ID · Syracuse, NY
- $68,000 to $203,000 USD / year
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate…
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Expansion EHS Program Coordinator - Communications
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Boise, ID · Syracuse, NY
- $68,000 to $203,000 USD / year
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate…
Added 3 mins ago
Director, Pharmacovigilance & Safety Technology
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Cambridge, MA
…teams to deliver scalable, compliant, secure, and user-centered solutions. Rather than serving as a single-system product owner or duplicating Safety Operations responsibilities, this role…
Added 3 mins ago
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Associate Global Specialist - Mergers & Acquisitions
WTW
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- $90,000 to $100,000 USD / year
…complex risk issues, Willis Towers Watson can deliver risk solutions which optimize Total Cost of Risk. We are seeking a Global Specialist for our Multinational Client Management practice…
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Mechanical Engineer Intern, Cooper Lighting Solutions - Spring 2027
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Owners Representative
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Senior Release Train Engineer
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Eden Prairie, MN
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Controls Engineer
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Abnormal

L1 Technical Support Engineer (Spanish-Speaking)

Remote, United States

$31.25 - $44.96 USD

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Job details

Pay: $31.25 - $44.96 USD
Experience: 4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments.
Posting language: English
Posted: Nov 10, 2026

Original job description

About the Role

You're a motivated, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you've developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement.

You're energized by the evolving threat landscape in email and SaaS security, and you're excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion - committed to delivering exceptional support and building customer trust at every step.

Who you are

A technically curious and customer-focused support professional with 4+ years of experience in technical support, ideally within cybersecurity, enterprise SaaS, or API-driven platforms.
Knowledgeable in email security fundamentals, SaaS environments, and cloud ecosystems such as Microsoft 365, Google Workspace, Slack, Okta, Splunk, CrowdStrike, Cortex SOAR, REST APIs, and Zoom.
Skilled at troubleshooting complex technical issues, analyzing logs, and partnering cross-functionally with Engineering and Product teams to drive resolution.
An excellent communicator who can clearly explain technical concepts to both technical and non-technical audiences.
Familiar with tools like Salesforce, Jira, and Confluence to manage workflows and collaboration effectively.
Someone who values continuous learning, operational efficiency, and delivering exceptional customer experiences.
Comfortable leveraging AI-powered tools and GPT-based assistants to improve troubleshooting, workflows, and support outcomes.
Fluent in Spanish, bonus if also fluent in Portuguese

What you will do

Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions.
Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations.
Deliver timely customer updates, root cause analysis, and solution recommendations that build trust and confidence in the platform.
Partner closely with Engineering teams to drive high-quality resolutions and maintain thorough post-mortem documentation.
Support onboarding and customer engagement efforts alongside Customer Success Managers.
Create and maintain internal and external knowledge base documentation to improve customer self-service and case deflection.
Identify recurring support trends and customer pain points, and provide feedback that helps improve product functionality and user experience.

Must Haves

4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments.
Strong understanding of email security concepts and modern cloud/SaaS ecosystems.
Experience troubleshooting APIs, integrations, and enterprise platform configurations.
Ability to investigate and resolve technical issues through log analysis and cross-functional collaboration.
Strong written and verbal communication skills.
Experience working with Salesforce, Jira, Confluence, or similar support and collaboration tools.
Customer-first mindset with a strong focus on problem-solving and operational excellence.
Experience using AI tools or AI-powered support platforms is highly preferred.

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

Base salary range:

$31.25 - $44.96 USD

A note on AI in our process:

Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

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More about this job

Skills

Technical support
Cybersecurity
Microsoft 365
Google Workspace
Slack
Splunk
API development
Zoom
Troubleshooting
Salesforce
Jira
Atlassian Confluence
Collaboration
Root cause analysis
Documentation
Onboarding
Communication skills
Problem solving

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