Shuttle Operations Manager

Position Summary: ABM Industries is seeking a dynamic and experienced Shuttle Bus Operation Manager to oversee and optimize airport shuttle bus services within our organization. This role is responsible for the safe, efficient, and high-quality operation of shuttle transportation, fleet management, dispatching, and customer service functions. The Assistant Manager will lead a team of supervisors, drivers, and maintenance staff to ensure seamless 24/7 shuttle operations. This position requires strong leadership skills, transportation industry expertise, and a commitment to delivering exceptional service in compliance with Aviation Authority regulations.

Key Responsibilities

• Oversee daily shuttle operations, including dispatching, driver performance, and route optimization to ensure efficient and timely transportation.
• Manage on-time performance, passenger flow, and operational efficiency to provide high-quality service.
• Coordinate fleet maintenance, vehicle inspections, and repairs to minimize downtime and ensure vehicle reliability.

Safety & Compliance

• Ensure compliance with DOT regulations, ADA standards, and Aviation Authority policies to maintain a safe and secure transportation operation.
• Conduct regular safety audits, driver training, and fleet inspections to uphold high safety standards.
• Investigate accidents or incidents, identify root causes, and recommend corrective actions.

Leadership & Supervision

• Provide direction, leadership, and mentorship to a team of supervisors, dispatchers, shuttle bus drivers, and maintenance staff to ensure effective, high-quality transportation operations.
• Ensure all Assistant Managers are trained to perform the duties of Site Manager, Supervisor, Shuttle Bus Driver, Shuttle Bus Dispatcher, and Administrative Staff when necessary.
• Supervise and coordinate employee schedules, work assignments, and performance management to ensure operational efficiency.
• Assistant Managers must possess and maintain a valid CDL in the State of Florida with the appropriate commercial passenger bus transportation license.
• Must have a minimum of three (3) years of supervisory experience preferably commercial bus ground transportation.
• Assistant Managers shall be full-time, locally based, and dedicated exclusively to the Aviation Authority’s Shuttle Bus Service.
• Must be on-site during holidays.

Emergency Response & Contingency Planning

• Develop and implement emergency response plans to ensure business continuity during service disruptions, severe weather, or operational incidents.
• Be on-call for any critical incidents that affect shuttle operations.

Budget & Financial Management

• Assist in managing departmental budgets, expense control, and resource allocation to meet financial targets.
• Monitor operational costs, fleet expenses, and staffing budgets to maintain cost efficiency.

Qualifications

• Minimum of 3 years of supervisory experience in transportation operations, preferably in airport shuttle, public transit, or passenger transportation.
• Strong knowledge of transportation regulations (DOT, ADA, and state/local laws).
• Proven leadership experience, with the ability to motivate, develop, and manage large teams.
• Exceptional communication, interpersonal, and negotiation skills.
• Strategic thinker with excellent problem-solving and analytical abilities.
• Proficiency in Microsoft Office Suite and transportation scheduling software.
• Valid CDL (Commercial Driver’s License) in the State of Florida is required.
• Ability to work non-traditional hours, including weekends, holidays, and emergency situations as needed.

Work Environment

• Primarily office-based with frequent field visits to oversee shuttle operations and interact with staff.
• Regular travel within the airport property to monitor shuttle service performance, vehicle inspections, and driver operations.
• Fast-paced environment, requiring the ability to handle multiple priorities, operational challenges, and decision-making under pressure.

Compensation & Benefits

• Competitive salary based on experience.
• Performance-based bonuses.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com