Jobs in the United States

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Added just now
Associate Director - Cost Manager / Quantity Surveyor (Semiconductor Construction)
Turner & Townsend
Boise, ID
To be successful in this role, you must have excellent communication skills and be comfortable operating in a client-facing environment
Added just now
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Chicago, IL
To be successful in this role you must have great communication skills and be comfortable operating in a client-facing role
Added just now
Senior Cost Manager / Quantity Surveyor – Data Center Construction
Turner & Townsend
Chicago, IL
This position can be based in the Chicago, IL area, with travel to the project site near St
Added just now
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Joilet, Illinois, IL
To be successful in this role you must have great communication skills and be comfortable operating in a client-facing role
Added just now
Senior Cost Manager / Quantity Surveyor – Data Center Construction
Turner & Townsend
St Louis, MO
Turner & Townsend is seeking an experienced Senior Cost Manager / Quantity Surveyor to support a large-scale, multi-phase hyperscale data center program near St. Louis, MO.
Added just now
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Naperville, IL
To be successful in this role you must have great communication skills and be comfortable operating in a client-facing role · This role offers a hybrid schedule with an expected presence on‑site 3 days per week depending on the project phase and client requirements
Added just now
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Aurora, IL
To be successful in this role you must have great communication skills and be comfortable operating in a client-facing role · This role offers a hybrid schedule with an expected presence on-site 3 days per week, depending on the project phase and client requirements
Added just now
DT
CEO Office Operations Specialist
Daimler Truck North America LLC
Portland, OR
- $41.35 to $52.88 USD / hour
The CEO Office operates as an integrated team led by the CEO Support Manager, with both the CEO Office Program & Project Manager and CEO Office Operations Specialist reporting to this role.…
Added 1 min ago
Senior Project Manager - Aviation
STV Construction Incorporated
Chicago, IL
STV is seeking a Senior Project Manager - Aviation to join our national Aviation team to oversee and direct airport terminal improvements onsite for one of our clients in Chicago, IL.
Added 1 min ago
Training and Development Manager
Klamath Tribal Health & Family Services
Klamath Falls, OR
The Training and Development Manager develops, implements, coordinates, and evaluates organization-wide training, employee professional development, and Tribal healthcare workforce…
Added 1 min ago
Service Manager
RNA Rentokil North America
Marietta, GA
Must possess a valid driver's license from state of residence
Added 1 min ago
Construction Manager - Solar - Mississippi
Black & Veatch Family of Companies
Cleveland, MS
…the complete hand over of start-up packages to the Startup Manager and supervises the close out of all punch list items. Assists Project Field Manager with client interface and relations.…
Added 1 min ago
Electrical Superintendent - Solar - Texas
Black & Veatch Family of Companies
Segno, TX
Monitors discipline construction productivity, progress, and cost, and reports to Construction Manager and Field Project Controls Manager.
Added 1 min ago
Program Manager - Industrial & Natural Gas
Emerson
McKinney, TX · Stafford, TX
Emerson is looking for a Program Manager-Industrial & Natural Gas based in either McKinney or Stafford, Texas. In this role you will be responsible for the management of the programs…
Added 1 min ago
Travel Team Relationship Banker
Origin Bank
Houston, TX
What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health…
Added 2 mins ago
Facility Manager- All PDCHC Locations
Park DuValle Community Health
Louisville, KY
Park DuValle Community Health Centers (PDCHC) is seeking an experienced and results-driven Facility Manager to oversee facilities operations, maintenance, environmental safety, and…
Added 2 mins ago
Quality Control Manager (External Operation)
Eli Lilly and Company
United States
Verve is seeking a Manager, Quality Control External Operation, who will report to the Associate Director, External Quality Control and be responsible for assisting with the continued…
Added 2 mins ago
WF
Prepared Foods Order Writer (Deli / Culinary - Buyer / Inventory Replenishment) - Full Time
Whole Foods Market
Andover, MA
- $18.5 to $30.2 USD / hour
- Full-time
Communicates with Kitchen Manager / Chef and Team Leader on ordering needs and issues.
Added 2 mins ago
OEM Sales Manager
Jorgensen Conveyor and Filtration Solutions
Mequon, WI
Jorgensen Conveyors is seeking an experienced OEM Sales Manager to grow profitable sales with leading North American machine tool builders, importers, and other strategic OEM customers.
Added 2 mins ago
Assistant Seafood Manager
The Fresh Market Inc
New Orleans, LA
Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
Added 2 mins ago
SC
Student Records Clerk
Serrato Corporation
McKinney, TX
- $18.49 to $18.5 USD / hour
…benefits necessary for successful participation in the Job Corps program while ensuring the maintenance of a uniform systems to account for and document the participation and achievement of…
Added 2 mins ago
Medical Assistant InstaCare PRN
Canyons Medical Group
United States
Join an organization that invests in your growth - with many career paths to explore, like Medical Assistant Senior, Registered Nurse, Practice Manager, and more!
Added 2 mins ago
Informatics Learning and Engagement Manager
Information Systems
United States
Pharmacists, Registered Nurses, Respiratory Therapists, etc.) must hold current state licensure
Added 3 mins ago
CH
FLEET MECHANIC I - TAMARAC
CITY HOME
Tamarac, FL
- $26 to $32 USD / hour
Performs repairs on Engine, Transmissions, Chassis, Brakes, Electrical systems, and fuel systems
Added 3 mins ago
NASA Transport Operations Manager
Expeditors
Ellenwood, GA
The NASA Transport Operations Manager owns day-to-day execution across the Americas transportation operation. The position leads the ATL shift structure and DFW operational leadership,…

ABM US

Program Manager, Mission Critical Solutions

COLUMBIA, MD, United States
Columbia, MD, United States

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Job details

Experience: 10+ years of experience managing large, complex customer accounts and service programs.
Posting language: English
Posted: Nov 10, 2026

Original job description

The AWS Sr. Program Manager (AWS Sr. PM) serves as one of the primary points of contact for the relationship with AWS and is responsible for ensuring customer satisfaction with the level of service and support they are receiving as well as recognizing and identifying opportunities for customer growth. The individual in this position oversees the contract management support team for AWS including any Contract Managers (CMs), CM Assistants and on-site administrative support. The AWS Sr. Program Manager is responsible for the team monitoring contract profitability and auditing the entire contract annually as well as ensuring all pertinent contract information is maintained. The AWS Sr. Program Manager must be committed and dedicated to excellent customer service, conduct themselves in a professional manner and possess the ability to resolve customer concerns under any circumstance.

Key Responsibilities Customer Relationship Management

Serve as a primary point of contact for AWS and maintain strong customer relationships across assigned accounts.
Ensure customer satisfaction through proactive communication, issue resolution, and service excellence.
Participate in customer meetings, business reviews, site visits, and strategic planning sessions.
Identify opportunities to expand service offerings and strengthen customer partnerships.
Escalate and coordinate resolution of operational or service-related concerns.

Program and Service Delivery Leadership

Oversee the successful delivery of facility operations, maintenance, and managed service programs.
Establish and monitor key performance indicators (KPIs) to drive service quality, responsiveness, and customer satisfaction.
Ensure effective onboarding and implementation of new customer sites and service agreements.
Lead contract governance activities, including audits, renewals, compliance reviews, and operational assessments.
Support continuous improvement initiatives and share best practices across the organization.

Financial and Contract Management

Monitor contract performance, profitability, and operational metrics.
Partner with operations, finance, and sales teams to ensure accurate billing, invoicing, and financial reporting.
Review subcontractor performance, work quality, and associated costs.
Ensure contract documentation, service records, and customer information remain accurate and up to date.

Team Leadership

Provide leadership and support to Contract Managers, Coordinators, and administrative support personnel.
Establish performance expectations and accountability measures for team members.
Participate in performance evaluations, coaching, development planning, and succession planning activities.
Foster a culture of collaboration, customer focus, and operational excellence.
High school diploma or equivalent required; bachelor's degree preferred.
10+ years of experience managing large, complex customer accounts and service programs.
Experience supporting enterprise customers with annual contract portfolios exceeding $25 million.
Strong knowledge of HVAC, mechanical, electrical, facilities management, or building systems operations.
Experience within managed services, facility services, field service, or maintenance delivery environments.
Proven ability to manage customer relationships, operational performance, and contract profitability.
Experience leading cross-functional teams in a multi-site environment.
Strong business, financial, and analytical acumen.
Excellent communication, presentation, and customer-facing skills.
Proficiency with CMMS platforms and Microsoft Office applications.

Preferred Qualifications

Experience supporting hyperscale data center, mission critical, or cloud infrastructure customers.
Knowledge of self-perform HVAC and mechanical service delivery models.
Experience managing subcontractor networks and service provider relationships.
Familiarity with facilities maintenance programs, preventive maintenance strategies, and service-level agreements (SLAs).
Experience conducting executive business reviews and presenting performance metrics to senior stakeholders.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com

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Jobs in the United States