Jobs in the United States

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Added just now
CP
Customer Service Representative
Charlie's Produce
Seattle, WA
- $22.14 to $26.82 USD / hour
Must have experience with MS Office, especially Outlook and Excel · Must have a flexible working schedule
Added just now
DT
Project Coordinator
DecisionPoint Technologies, Inc.
Baltimore, MD
- $26.75 to $30 USD / hour
This role works cross-functionally with Operations, Field Services, Sales, Finance, and client stakeholders to ensure successful project execution and delivery.
Added just now
Associate Director - Cost Manager / Quantity Surveyor (Semiconductor Construction)
Turner & Townsend
Boise, ID
To be successful in this role, you must have excellent communication skills and be comfortable operating in a client-facing environment
Added just now
Director of Project Management & Business Development- Media
Turner & Townsend
San Francisco, CA
…and CBRE work together to provide clients with the premier program, project and cost management offering in markets around the…
Added just now
Retail Business Specialist, Senior
CHS, Inc.
Inver Grove Heights, MN
You must have excellent communication skills, both verbal and written, and be detail oriented · You must have strong negotiating skills and demonstrate ability to successfully manage multiple projects at one time
Added 1 min ago
Retail Brand Experience Supervisor-BELLEVUE
Bath and Body Works
Bellevue, WA
Performance-based sales bonus program for store leadership positions.
Added 1 min ago
Service Manager
RNA Rentokil North America
Marietta, GA
Must possess a valid driver's license from state of residence
Added 1 min ago
Commercial Pest Control Technician
RNA Rentokil North America
Springfield, MO
Must possess a valid driver's license from state of residence (Company vehicle and gas card provided)
Added 1 min ago
Account Executive
RNA Rentokil North America
Richmond, VA
…environment where you will proceed through a comprehensive training program to learn and understand our pest management services and products. You will learn how to inspect and identify…
Added 1 min ago
Program Manager - Industrial & Natural Gas
Emerson
McKinney, TX · Stafford, TX
Emerson is looking for a Program Manager-Industrial & Natural Gas based in either McKinney or Stafford, Texas. In this role you will be responsible for the management of the programs…
Added 1 min ago
J
Business Support II (Planning & Development)
Fort Collins, CO
- $44,000 to $55,000 USD / year
The City of Fort Collins is looking for a Business Support ll to join our Planning and Development Services as a member of the Administrative Services Team. This is a full-time salaried…
Added 2 mins ago
OEM Sales Manager
Jorgensen Conveyor and Filtration Solutions
Mequon, WI
Formal sales training completed through a recognized school, professional sales program, or established internal corporate training process.
Added 2 mins ago
Retail - Assistant Operations Manager
SSA Group
Seattle, WA
Ensure all company merchandise presentation standards are met to maximize sales.
Added 2 mins ago
Financial Center Leader (Park Cities)
BOK Financial
Dallas, TX
…for all aspects of an assigned financial center(s) including sales, service, operations, compliance, client experience, talent development, and profitability. Operating as a player-coach,…
Added 2 mins ago
Financial Center Leader (Houston)
BOK Financial
Houston, TX
…for all aspects of an assigned financial center(s) including sales, service, operations, compliance, client experience, talent development, and profitability. Operating as a player-coach,…
Added 2 mins ago
Tax Manager
Dean Dorton
Louisville, KY
…thrive! We are here to help you succeed in every step of your development and career as you work with nationally recognized experts in a recognized best place to…
Added 2 mins ago
Sr. Recruiter, Manufacturing
DrinkPAK II, LLC
PA
…enriching lifestyle accounts, comprehensive benefits, formal development programs, and an energizing environment. Drive your success at DrinkPAK, where we refresh, hydrate and nourish the…
Added 2 mins ago
Recruiter, Manufacturing
DrinkPAK II, LLC
PA
…enriching lifestyle accounts, comprehensive benefits, formal development programs, and an energizing environment. Drive your success at DrinkPAK, where we refresh, hydrate and nourish the…
Added 3 mins ago
W
Canada - Client Sales Account Director
Wellhub
Remote, United States
- $164,220 to $205,275 USD / year
…eligible to participate in either our annual bonus plan or a sales incentive plan, and our performance-based stock option…
Added 3 mins ago
TC
Store Lead - Westgate Mall - Part Time
The Childrens Place, Inc.
United States
- Part-time
…maintain store standards, and support teamwork and employee…
Added 3 mins ago
CR
Sales Manager (Full Time)
Carter's Retail Inc.
Newport News, VA
- $15.25 to $19 USD / hour
- Full-time
As a Full Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help…
Added 3 mins ago
Sales Associate
Carter's Retail Inc.
Sevierville, TN
As a Sales Associate, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help them…
Added 3 mins ago
CR
Sales Manager (Part Time)
Carter's Retail Inc.
Baton Rouge, LA
- Part-time
As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 3 mins ago
CR
Assistant Store Manager
Carter's Retail Inc.
Salinas, CA
- $22 to $28.25 USD / hour
…our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between…
Added 3 mins ago
CR
Sales Manager (Part Time)
Carter's Retail Inc.
Rosemont, IL
- $17.75 to $21.75 USD / hour
- Part-time
As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…

ABM US

Program Manager, Mission Critical Solutions

COLUMBIA, MD, United States
Columbia, MD, United States

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Job details

Experience: 10+ years of experience managing large, complex customer accounts and service programs.
Posting language: English
Posted: Nov 10, 2026

Original job description

The AWS Sr. Program Manager (AWS Sr. PM) serves as one of the primary points of contact for the relationship with AWS and is responsible for ensuring customer satisfaction with the level of service and support they are receiving as well as recognizing and identifying opportunities for customer growth. The individual in this position oversees the contract management support team for AWS including any Contract Managers (CMs), CM Assistants and on-site administrative support. The AWS Sr. Program Manager is responsible for the team monitoring contract profitability and auditing the entire contract annually as well as ensuring all pertinent contract information is maintained. The AWS Sr. Program Manager must be committed and dedicated to excellent customer service, conduct themselves in a professional manner and possess the ability to resolve customer concerns under any circumstance.

Key Responsibilities Customer Relationship Management

Serve as a primary point of contact for AWS and maintain strong customer relationships across assigned accounts.
Ensure customer satisfaction through proactive communication, issue resolution, and service excellence.
Participate in customer meetings, business reviews, site visits, and strategic planning sessions.
Identify opportunities to expand service offerings and strengthen customer partnerships.
Escalate and coordinate resolution of operational or service-related concerns.

Program and Service Delivery Leadership

Oversee the successful delivery of facility operations, maintenance, and managed service programs.
Establish and monitor key performance indicators (KPIs) to drive service quality, responsiveness, and customer satisfaction.
Ensure effective onboarding and implementation of new customer sites and service agreements.
Lead contract governance activities, including audits, renewals, compliance reviews, and operational assessments.
Support continuous improvement initiatives and share best practices across the organization.

Financial and Contract Management

Monitor contract performance, profitability, and operational metrics.
Partner with operations, finance, and sales teams to ensure accurate billing, invoicing, and financial reporting.
Review subcontractor performance, work quality, and associated costs.
Ensure contract documentation, service records, and customer information remain accurate and up to date.

Team Leadership

Provide leadership and support to Contract Managers, Coordinators, and administrative support personnel.
Establish performance expectations and accountability measures for team members.
Participate in performance evaluations, coaching, development planning, and succession planning activities.
Foster a culture of collaboration, customer focus, and operational excellence.
High school diploma or equivalent required; bachelor's degree preferred.
10+ years of experience managing large, complex customer accounts and service programs.
Experience supporting enterprise customers with annual contract portfolios exceeding $25 million.
Strong knowledge of HVAC, mechanical, electrical, facilities management, or building systems operations.
Experience within managed services, facility services, field service, or maintenance delivery environments.
Proven ability to manage customer relationships, operational performance, and contract profitability.
Experience leading cross-functional teams in a multi-site environment.
Strong business, financial, and analytical acumen.
Excellent communication, presentation, and customer-facing skills.
Proficiency with CMMS platforms and Microsoft Office applications.

Preferred Qualifications

Experience supporting hyperscale data center, mission critical, or cloud infrastructure customers.
Knowledge of self-perform HVAC and mechanical service delivery models.
Experience managing subcontractor networks and service provider relationships.
Familiarity with facilities maintenance programs, preventive maintenance strategies, and service-level agreements (SLAs).
Experience conducting executive business reviews and presenting performance metrics to senior stakeholders.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com

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Jobs in the United States