Jobs in the United States

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Clinical Staff Manager - Neuro ICU - FT Days
Grady Memorial Hospital Corporation
Atlanta, GA
Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.
Added just now
Recreation Services Director
City of Airway Heights
Airway Heights, WA
…positive manner and who is willing and able to embrace and support City goals. We lead all encounters with…
Added 1 min ago
Quality Manager
Schroff Inc.
Warwick, RI
Support Advanced Product Quality Planning (APQP) activities for supplier qualifications, new product launches, and engineering changes.
Added 1 min ago
Integrated Marketing Manager I - Data Center Solutions
Hoffman Enclosures, Inc.
St Louis Park, MN
Join the nVent Data Center Solutions business as an Integrated Marketing Manager I, where you’ll help bring high-impact marketing programs to life in one of our fastest-growing markets. In…
Added 1 min ago
Finance Manager, People and Corp Dev.
Okta
San Francisco, CA
We are seeking an experienced, motivated Finance Manager who will be a key player in, and is truly excited about, driving and effectively scaling Okta's growth. This role will report into…
Added 1 min ago
Therapy Program Manager – Career Opportunities
Healthpro Heritage, LLC
Timonium, MD
HealthPro Heritage has some upcoming opportunities in this area for a Therapy Program Manager.
Added 2 mins ago
Occupational Therapist Home Health
QC-Medi New York, Inc.
Hauppauge, NY
Review/expand the retraining programs in a manner consistent with the behavioral goals of each patient and within the guidelines of the rehabilitation program as a whole.
Added 2 mins ago
Home Health Medical Social Worker-Per Diem
IntegraCare of Athens-Home Health, LLC
Athens, TX
…variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan,…
Added 2 mins ago
Home Health Medical Social Worker-Per Diem
IntegraCare Home Health Services, Inc.
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…variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan,…
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Home Health Registered Nurse
CenterWell Health Services (Certified), Inc.
Tampa, FL
As a CenterWell Home Health nurse, reporting to the Clinical Manager, you will provide personalized, one-on-one care that helps patients regain independence in the comfort of their homes.…
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Internal Audit Manager, Finance and Operations
Fiserv Solutions LLC
Berkeley Heights, NJ · Omaha, NE · Milwaukee, WI
Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Added 1 min ago
Senior Banking Product Manager, Core UI/UX
Fiserv Solutions LLC
Lincoln, NE
Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Added 2 mins ago
Home Health Speech Language Pathologist-Per Diem
IntegraCare Home Health Services, Inc.
Tyler, TX
…variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan,…
Added 1 min ago
N
Auxiliary Operator
NAES
Baconton, GA
- $30 to $35 USD / hour
Support environmental compliance activities, including emissions monitoring, equipment inspections, chemical handling, and required operating documentation.
Added 2 mins ago
Home Health Registered Nurse
CenterWell Health Services (Certified), Inc.
Land O' Lakes, FL
As a CenterWell Home Health nurse, reporting to the Clinical Manager, you will provide personalized, one-on-one care that helps patients regain independence in the comfort of their homes.…
Added 2 mins ago
Home Health Physical Therapist Assistant
CenterWell Health Services (Certified), Inc.
Kissimmee, FL
As a therapist at CenterWell Home Health, reporting to the Clinical Manager, you will help patients regain strength, mobility and independence, from the comfort of their homes. By…
Added 2 mins ago
Home Health Physical Therapist Assistant-Per Diem
CenterWell Health Services (Certified), Inc.
Kissimmee, FL
…variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan,…
Added 2 mins ago
Home Health Physical Therapist Assistant
CenterWell Health Services (Certified), Inc.
Tampa, FL
As a therapist at CenterWell Home Health, reporting to the Clinical Manager, you will help patients regain strength, mobility and independence, from the comfort of their homes. By…
Added 2 mins ago
Home Health Physical Therapist
CenterWell Health Services (Certified), Inc.
Kissimmee, FL
As a therapist at CenterWell Home Health, reporting to the Clinical Manager, you will help patients regain strength, mobility and independence, from the comfort of their homes. By…
Added 1 min ago
Supervising Pharmacy Manager | Douglasville, Georgia
Soliant Health
Douglasville, GA
Manage on-call scheduling for pharmacy personnel and provide administrative on-call support as needed
Added 2 mins ago
Home Health Registered Nurse-Per Diem
CenterWell Health Services (Certified), Inc.
Gainesville, FL
As a CenterWell Home Health nurse, reporting to the Clinical Manager, you will provide personalized, one-on-one care that helps patients regain independence in the comfort of their homes.…
Added 2 mins ago
Home Health Baylor Registered Nurse
Senior Home Care, Inc.
Beverly Hills, FL
As a CenterWell Home Health nurse, reporting to the Clinical Manager, you will provide personalized, one-on-one care that helps patients regain independence in the comfort of their homes.…
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Home Health Licensed Practical Nurse
Senior Home Care, Inc.
Jacksonville, FL
As a CenterWell Home Health nurse, reporting to the Clinical Manager, you will provide personalized, one-on-one care that helps patients regain independence in the comfort of their homes.…
Added 2 mins ago
Home Health Registered Nurse
Senior Home Care, Inc.
Port Charlotte, FL
As a CenterWell Home Health nurse, reporting to the Clinical Manager, you will provide personalized, one-on-one care that helps patients regain independence in the comfort of their homes.…
Added 1 min ago
IR
Maintenance Technician - 414-unit Community in Denver!
IMT Residential
Denver, CO
- $23 to $26 USD / hour
Valid driver’s license required

ABM US

Program Manager, Mission Critical Solutions

COLUMBIA, MD, United States
Columbia, MD, United States

Apply on eiqg.fa.us2.oraclecloud.com About employer

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Job details

Experience: 10+ years of experience managing large, complex customer accounts and service programs.
Posting language: English
Posted: Nov 10, 2026

Original job description

The AWS Sr. Program Manager (AWS Sr. PM) serves as one of the primary points of contact for the relationship with AWS and is responsible for ensuring customer satisfaction with the level of service and support they are receiving as well as recognizing and identifying opportunities for customer growth. The individual in this position oversees the contract management support team for AWS including any Contract Managers (CMs), CM Assistants and on-site administrative support. The AWS Sr. Program Manager is responsible for the team monitoring contract profitability and auditing the entire contract annually as well as ensuring all pertinent contract information is maintained. The AWS Sr. Program Manager must be committed and dedicated to excellent customer service, conduct themselves in a professional manner and possess the ability to resolve customer concerns under any circumstance.

Key Responsibilities Customer Relationship Management

Serve as a primary point of contact for AWS and maintain strong customer relationships across assigned accounts.
Ensure customer satisfaction through proactive communication, issue resolution, and service excellence.
Participate in customer meetings, business reviews, site visits, and strategic planning sessions.
Identify opportunities to expand service offerings and strengthen customer partnerships.
Escalate and coordinate resolution of operational or service-related concerns.

Program and Service Delivery Leadership

Oversee the successful delivery of facility operations, maintenance, and managed service programs.
Establish and monitor key performance indicators (KPIs) to drive service quality, responsiveness, and customer satisfaction.
Ensure effective onboarding and implementation of new customer sites and service agreements.
Lead contract governance activities, including audits, renewals, compliance reviews, and operational assessments.
Support continuous improvement initiatives and share best practices across the organization.

Financial and Contract Management

Monitor contract performance, profitability, and operational metrics.
Partner with operations, finance, and sales teams to ensure accurate billing, invoicing, and financial reporting.
Review subcontractor performance, work quality, and associated costs.
Ensure contract documentation, service records, and customer information remain accurate and up to date.

Team Leadership

Provide leadership and support to Contract Managers, Coordinators, and administrative support personnel.
Establish performance expectations and accountability measures for team members.
Participate in performance evaluations, coaching, development planning, and succession planning activities.
Foster a culture of collaboration, customer focus, and operational excellence.
High school diploma or equivalent required; bachelor's degree preferred.
10+ years of experience managing large, complex customer accounts and service programs.
Experience supporting enterprise customers with annual contract portfolios exceeding $25 million.
Strong knowledge of HVAC, mechanical, electrical, facilities management, or building systems operations.
Experience within managed services, facility services, field service, or maintenance delivery environments.
Proven ability to manage customer relationships, operational performance, and contract profitability.
Experience leading cross-functional teams in a multi-site environment.
Strong business, financial, and analytical acumen.
Excellent communication, presentation, and customer-facing skills.
Proficiency with CMMS platforms and Microsoft Office applications.

Preferred Qualifications

Experience supporting hyperscale data center, mission critical, or cloud infrastructure customers.
Knowledge of self-perform HVAC and mechanical service delivery models.
Experience managing subcontractor networks and service provider relationships.
Familiarity with facilities maintenance programs, preventive maintenance strategies, and service-level agreements (SLAs).
Experience conducting executive business reviews and presenting performance metrics to senior stakeholders.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com

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Jobs in the United States