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High-throughput Screening and Analytical Chemistry Laboratory Manager - Chemical Insights Research Intitute
Underwriters Laboratories Inc.
Morrisville, NC
We have an exciting opportunity for a High-throughput Screening and Analytical Chemistry Laboratory Manager at UL Research Institutes Chemical Insights Research Institute (CIRI), based in…
Added 1 min ago
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Houston 55 (Sienna) Produce - Perishables Rep - Part time
HEB
Missouri City, TX
- Part-time
…fresh, quality products Designs and executes merchandising programs Tracks seasonal record when appropriate Market: Cuts, trims, and prepares meat for service meat counter and self-service…
Added 1 min ago
Integrated Marketing Manager I - Data Center Solutions
Hoffman Enclosures, Inc.
St Louis Park, MN
Join the nVent Data Center Solutions business as an Integrated Marketing Manager I, where you’ll help bring high-impact marketing programs to life in one of our fastest-growing markets. In…
Added 1 min ago
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Houston 68 (Spring Green) Produce - Overnight Perishables Rep - Part time
HEB
Richmond, TX
- Part-time
…fresh, quality products Designs and executes merchandising programs Tracks seasonal record when appropriate Market: Cuts, trims, and prepares meat for service meat counter and self-service…
Added 1 min ago
Internal Audit Manager, Finance and Operations
Fiserv Solutions LLC
Berkeley Heights, NJ · Omaha, NE · Milwaukee, WI
As Audit Manager at Fiserv, you lead operational, compliance, and product-focused audit engagements that assess the effectiveness of governance, risk management, and internal controls. You…
Added 1 min ago
Senior Banking Product Manager, Core UI/UX
Fiserv Solutions LLC
Lincoln, NE
As a Senior Product Manager, Core UI, you will help define and advance product strategy, roadmap priorities, and execution for modern banking experiences across core platforms and branch…
Added 2 mins ago
Operations Manager, Enterprise Clients (58406)
ATS FAMILY
MARIETTA, GA
The Operations Manager, Enterprise Clients leads the safe, compliant, efficient, and financially disciplined delivery of calibration services across assigned enterprise customer programs.…
Added 2 mins ago
House Manager
Dungarvin
Janesville, WI
At Dungarvin, we're looking for a House Manager who brings leadership, accountability, and a passion for helping others succeed. This isn't simply a supervisory position. You'll have the…
Added 2 mins ago
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House Manager
Dungarvin
Janesville, WI
- $62,300 USD / year
At Dungarvin, we're looking for a House Manager who brings leadership, accountability, and a passion for helping others succeed. This isn't simply a supervisory position. You'll have the…
Added 2 mins ago
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Senior Customer Revenue Strategy & Operations Manager
Rippling
San Francisco, CA
- $129,000 to $215,000 USD / year
Rippling is hiring for a Customer Revenue Strategy & Operations Senior Manager to manage critical customer sales strategy, operations and reporting capabilities for our account management…
Added 3 mins ago
Service Manager
RNA Rentokil North America
Marietta, GA
Must possess a valid driver's license from state of residence
Added 3 mins ago
Cybersecurity Manager
Wipfli Advisory LLC
Minneapolis, MN
Join our growing cybersecurity team and help shape the future of our security testing practice. As a Cybersecurity Manager, you’ll lead high-impact penetration testing and offensive…
Added 3 mins ago
Developmental Operations Manager
Valmont Industries Inc.
Brenham, TX · Houston, TX
Partner with the Senior Plant Manager to achieve safety, quality, productivity, delivery, and cost objectives
Added 3 mins ago
Kitchen Manager - North Platte, NE
Casey's
North Platte, NE
Partner with the Store Manager to be accountable for all kitchen activities, maintaining 5S standards, and ensuring smooth daily operations.
Added 3 mins ago
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Plant Accounting Manager
Kforce
Saint Louis, MO
- $110,000 to $120,000 USD / year
We are seeking an experienced Cost Accounting Manager to oversee accounting and financial planning activities across five U.S. manufacturing locations. This highly visible role will partner…
Added 3 mins ago
Facility Manager- All PDCHC Locations
Park DuValle Community Health
Louisville, KY
Park DuValle Community Health Centers (PDCHC) is seeking an experienced and results-driven Facility Manager to oversee facilities operations, maintenance, environmental safety, and…
Added 4 mins ago
Tax Manager
Dean Dorton
Louisville, KY
A Tax Manager supports clients by overseeing the review and preparation of varying complexity tax returns and workpapers, ensuring adherence to compliance regulations, while actively…
Added 4 mins ago
Content Specialist
SpyCloud
Remote, United States
We’re looking for a Content Specialist who will report to the Manager, Content Marketing and support the full content creation and execution lifecycle that influences brand awareness plus…
Added 5 mins ago
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Manager, HR Operations
SAMYANG AMERICA INC
Brea, CA
- $90,000 to $115,000 USD / year
We are seeking a highly organized and detail-oriented HR Manager – Operation to lead core human resources operational functions. This role will be responsible for end-to-end payroll…
Added 5 mins ago
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Commercial Real Estate Portfolio Manager
Stifel
Chicago, IL
- $115,000 to $130,000 USD / year
The Commercial Real Estate (CRE) Portfolio Manager supports the management and ongoing monitoring of a portfolio of commercial real estate loans to ensure strong credit quality, compliance…
Added 5 mins ago
CR
Assistant Store Manager
Carter's Retail Inc.
Salinas, CA
- $22 to $28.25 USD / hour
Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement
Added 6 mins ago
Senior Implementation Project Manager
Corpay
Brentwood, TN
CORPAY is currently looking to hire a Senior Implementation Project Manager within our Payables division. This position falls under our Corporate Payments line of business and is located in…
Added 6 mins ago
Credit Manager
Ferguson Enterprises, LLC
Swedesboro, NJ · New Brunswick, NJ · Halethorpe, MD · Cherry Hill, NJ · Philadelphia, PA
Ferguson is seeking a skilled Credit Manager to oversee credit, collections, and accounts receivable operations. This role is critical in protecting company assets while supporting sales…
Added 7 mins ago
QFS Manager
Post Consumer Brands
Bloomsburg, PA
Lead quality and food safety at our Bloomsburg, Pennsylvania pet food manufacturing plant. As QFS Manager, you will own the site quality and food safety program, translate standards into…
Added 7 mins ago
Senior Director, Data Center Marketing
American Real Estate Partners LLC
McLean, VA
…Estate Partners (AREP) is a US-based leading institutional fund manager and real estate partner with over $13 billion deployed across key U.S. markets. Specializing in data center,…

ABM US

Program Manager, Mission Critical Solutions

COLUMBIA, MD, United States
Columbia, MD, United States

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Job details

Experience: 10+ years of experience managing large, complex customer accounts and service programs.
Posting language: English
Posted: Nov 10, 2026

Original job description

The AWS Sr. Program Manager (AWS Sr. PM) serves as one of the primary points of contact for the relationship with AWS and is responsible for ensuring customer satisfaction with the level of service and support they are receiving as well as recognizing and identifying opportunities for customer growth. The individual in this position oversees the contract management support team for AWS including any Contract Managers (CMs), CM Assistants and on-site administrative support. The AWS Sr. Program Manager is responsible for the team monitoring contract profitability and auditing the entire contract annually as well as ensuring all pertinent contract information is maintained. The AWS Sr. Program Manager must be committed and dedicated to excellent customer service, conduct themselves in a professional manner and possess the ability to resolve customer concerns under any circumstance.

Key Responsibilities Customer Relationship Management

Serve as a primary point of contact for AWS and maintain strong customer relationships across assigned accounts.
Ensure customer satisfaction through proactive communication, issue resolution, and service excellence.
Participate in customer meetings, business reviews, site visits, and strategic planning sessions.
Identify opportunities to expand service offerings and strengthen customer partnerships.
Escalate and coordinate resolution of operational or service-related concerns.

Program and Service Delivery Leadership

Oversee the successful delivery of facility operations, maintenance, and managed service programs.
Establish and monitor key performance indicators (KPIs) to drive service quality, responsiveness, and customer satisfaction.
Ensure effective onboarding and implementation of new customer sites and service agreements.
Lead contract governance activities, including audits, renewals, compliance reviews, and operational assessments.
Support continuous improvement initiatives and share best practices across the organization.

Financial and Contract Management

Monitor contract performance, profitability, and operational metrics.
Partner with operations, finance, and sales teams to ensure accurate billing, invoicing, and financial reporting.
Review subcontractor performance, work quality, and associated costs.
Ensure contract documentation, service records, and customer information remain accurate and up to date.

Team Leadership

Provide leadership and support to Contract Managers, Coordinators, and administrative support personnel.
Establish performance expectations and accountability measures for team members.
Participate in performance evaluations, coaching, development planning, and succession planning activities.
Foster a culture of collaboration, customer focus, and operational excellence.
High school diploma or equivalent required; bachelor's degree preferred.
10+ years of experience managing large, complex customer accounts and service programs.
Experience supporting enterprise customers with annual contract portfolios exceeding $25 million.
Strong knowledge of HVAC, mechanical, electrical, facilities management, or building systems operations.
Experience within managed services, facility services, field service, or maintenance delivery environments.
Proven ability to manage customer relationships, operational performance, and contract profitability.
Experience leading cross-functional teams in a multi-site environment.
Strong business, financial, and analytical acumen.
Excellent communication, presentation, and customer-facing skills.
Proficiency with CMMS platforms and Microsoft Office applications.

Preferred Qualifications

Experience supporting hyperscale data center, mission critical, or cloud infrastructure customers.
Knowledge of self-perform HVAC and mechanical service delivery models.
Experience managing subcontractor networks and service provider relationships.
Familiarity with facilities maintenance programs, preventive maintenance strategies, and service-level agreements (SLAs).
Experience conducting executive business reviews and presenting performance metrics to senior stakeholders.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com

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Jobs in the United States