Jobs in the United States

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Added just now
Operations Manager
Lava Island
The Woodlands, TX
We do not just hire leaders, we develop them. Every park leader grows through Intentional Leadership, our leadership development program built on a simple idea: great leadership is built on…
Added just now
Operations Manager
Lava Island
Plano, TX
We do not just hire leaders, we develop them. Every park leader grows through Intentional Leadership, our leadership development program built on a simple idea: great leadership is built on…
Added just now
General Manager
Lava Island
The Woodlands, TX
Grow through Intentional Leadership, our structured leadership development program
Added just now
Training and Development Manager
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Klamath Falls, OR
The Training and Development Manager develops, implements, coordinates, and evaluates organization-wide training, employee professional development, and Tribal healthcare workforce…
Added just now
Construction Manager - Solar - Mississippi
Black & Veatch Family of Companies
Cleveland, MS
Takes actions necessary to meet project budget and schedule requirements. Directs and approves the development and implementation of subcontractor schedule recovery plans as required.…
Added 1 min ago
HB
Talent Acquisition & HR Specialist (Creative & Marketing)
Hi-Altitude Brands
Remote, United States
- $90,000 to $100,000 USD / year
…Specialist) to own all recruiting and run key parts of our HR operations. You'll hire great people across every team, then make sure they have a smooth experience from offer letter to first…
Added 1 min ago
HB
Talent Acquisition & HR Specialist (Creative & Marketing)
Hi-Altitude Brands
Remote, United States
- $90,000 to $100,000 USD / year
…Specialist) to own all recruiting and run key parts of our HR operations. You'll hire great people across every team, then make sure they have a smooth experience from offer letter to first…
Added 1 min ago
GI
Senior Logistics Data Analyst / Logistics Management Specialist
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Indianapolis, IN
- $80,000 to $100,000 USD / year
…sources across 20 systems into clear, reliable insights for J4…
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Facility Manager- All PDCHC Locations
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Louisville, KY
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Added 1 min ago
Associate Director - Clinical Development, Oncology
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The Associate Director, Clinical Development Trial Lead (CDTL) independently leads the cross-functional study team in the development and execution of complex clinical trials and is…
Added 1 min ago
Quality Control Manager (External Operation)
Eli Lilly and Company
United States
Verve’s Quality Control is seeking a candidate for the team to lead day-to-day Quality Control operations at external partners. This individual will be working with the Associate Director…
Added 1 min ago
Advisor / Sr. Advisor, Mass Spectrometry-based Biomarker Discovery - Neuroscience
Eli Lilly and Company
United States
…The successful candidate will play an important role in the development and discovery of mass spectrometry-based biomarkers, especially targeted panels of protein biomarkers, thereby…
Added 1 min ago
OEM Sales Manager
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Mequon, WI
Ability to work collaboratively with Engineering, Proposals, Marketing, Operations, and senior leadership.
Added 1 min ago
SO
Payroll Processes Trainer (DFA/FCD #10115745)
State of New Mexico
NM
- $30.11 to $45.16 USD / hour
Central Payroll is growing, and we are looking for a creative, energetic, and strategic Payroll Trainer who has proven leadership to lead the Central Payroll statewide training development,…
Added 2 mins ago
Retail - Assistant Operations Manager
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Seattle, WA
Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
Added 2 mins ago
Financial Center Leader (Park Cities)
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Dallas, TX
…of an assigned financial center(s) including sales, service, operations, compliance, client experience, talent development, and profitability. Operating as a player-coach, this role builds…
Added 2 mins ago
Financial Center Leader (Houston)
BOK Financial
Houston, TX
…of an assigned financial center(s) including sales, service, operations, compliance, client experience, talent development, and profitability. Operating as a player-coach, this role builds…
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Director of Nursing-Home Health
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Provide leadership and oversight of daily Home Health nursing operations, ensuring safe, effective, and coordinated patient care.
Added 2 mins ago
CLS Logistics Agent
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…and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.…
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NASA Transport Operations Manager
Expeditors
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The NASA Transport Operations Manager owns day-to-day execution across the Americas transportation operation. The position leads the ATL shift structure and DFW operational leadership,…
Added 3 mins ago
TC
Store Lead - Westgate Mall - Part Time
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United States
- Part-time
The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store…
Added 3 mins ago
Elastic Observability Engineer
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The engineer will work closely with infrastructure, application, and operations teams to build intelligent alerting and monitoring frameworks that enable early detection of issues before…
Added 3 mins ago
Senior Master Data Anlyst
Galderma Laboratories, LP
United States
Provide ad-hoc reporting and execute predefined reports as needed by business users and leadership.
Added 3 mins ago
GL
Regulatory Affairs Associate
Galderma Laboratories, LP
United States
- $91,200 to $114,000 USD / year
…documentation and contributes to Drugs CMC regulatory, regulatory operations, and scientific and medical…
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Pharmacy Senior Manager Oncology Infusion
Team Member Services
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Facilitates pharmacy operations to optimize medication utilization, manages pharmacy supply chains and inventory processes, and coordinates effective medication cost containment…

ABM US

Program Manager, Mission Critical Solutions

COLUMBIA, MD, United States
Columbia, MD, United States

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Job details

Experience: 10+ years of experience managing large, complex customer accounts and service programs.
Posting language: English
Posted: Nov 10, 2026

Original job description

The AWS Sr. Program Manager (AWS Sr. PM) serves as one of the primary points of contact for the relationship with AWS and is responsible for ensuring customer satisfaction with the level of service and support they are receiving as well as recognizing and identifying opportunities for customer growth. The individual in this position oversees the contract management support team for AWS including any Contract Managers (CMs), CM Assistants and on-site administrative support. The AWS Sr. Program Manager is responsible for the team monitoring contract profitability and auditing the entire contract annually as well as ensuring all pertinent contract information is maintained. The AWS Sr. Program Manager must be committed and dedicated to excellent customer service, conduct themselves in a professional manner and possess the ability to resolve customer concerns under any circumstance.

Key Responsibilities Customer Relationship Management

Serve as a primary point of contact for AWS and maintain strong customer relationships across assigned accounts.
Ensure customer satisfaction through proactive communication, issue resolution, and service excellence.
Participate in customer meetings, business reviews, site visits, and strategic planning sessions.
Identify opportunities to expand service offerings and strengthen customer partnerships.
Escalate and coordinate resolution of operational or service-related concerns.

Program and Service Delivery Leadership

Oversee the successful delivery of facility operations, maintenance, and managed service programs.
Establish and monitor key performance indicators (KPIs) to drive service quality, responsiveness, and customer satisfaction.
Ensure effective onboarding and implementation of new customer sites and service agreements.
Lead contract governance activities, including audits, renewals, compliance reviews, and operational assessments.
Support continuous improvement initiatives and share best practices across the organization.

Financial and Contract Management

Monitor contract performance, profitability, and operational metrics.
Partner with operations, finance, and sales teams to ensure accurate billing, invoicing, and financial reporting.
Review subcontractor performance, work quality, and associated costs.
Ensure contract documentation, service records, and customer information remain accurate and up to date.

Team Leadership

Provide leadership and support to Contract Managers, Coordinators, and administrative support personnel.
Establish performance expectations and accountability measures for team members.
Participate in performance evaluations, coaching, development planning, and succession planning activities.
Foster a culture of collaboration, customer focus, and operational excellence.
High school diploma or equivalent required; bachelor's degree preferred.
10+ years of experience managing large, complex customer accounts and service programs.
Experience supporting enterprise customers with annual contract portfolios exceeding $25 million.
Strong knowledge of HVAC, mechanical, electrical, facilities management, or building systems operations.
Experience within managed services, facility services, field service, or maintenance delivery environments.
Proven ability to manage customer relationships, operational performance, and contract profitability.
Experience leading cross-functional teams in a multi-site environment.
Strong business, financial, and analytical acumen.
Excellent communication, presentation, and customer-facing skills.
Proficiency with CMMS platforms and Microsoft Office applications.

Preferred Qualifications

Experience supporting hyperscale data center, mission critical, or cloud infrastructure customers.
Knowledge of self-perform HVAC and mechanical service delivery models.
Experience managing subcontractor networks and service provider relationships.
Familiarity with facilities maintenance programs, preventive maintenance strategies, and service-level agreements (SLAs).
Experience conducting executive business reviews and presenting performance metrics to senior stakeholders.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com

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Jobs in the United States