Jobs in the United States

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Added 1 min ago
Principal Embedded Software Engineer
BAE Systems
Endicott, NY
Lead the software engineering team for complex embedded control systems, considering safety, performance, and security requirements
Added 1 min ago
NM
Director of Finance & Operations
Night Ministry
Chicago, IL
- $98,000 to $110,000 USD / year
Serve as the primary organizational liaison and business partner to external IT consultants and engineering/facilities vendors. In partnership with our IT Manager, oversee compliance with…
Added 2 mins ago
Copy of Distribution Operations Manager
Expeditors
Reno, NV
The Distribution Operations Manager is responsible for leading the day-to-day execution and performance of Distribution operations, ensuring safe, efficient, accurate, and customer-focused…
Added 2 mins ago
Distribution Operations Manager
Expeditors
Milpitas, CA
The Distribution Operations Manager is responsible for leading the day-to-day execution and performance of Distribution operations, ensuring safe, efficient, accurate, and customer-focused…
Added 2 mins ago
Kubernetes Engineer
World Wide Technology
Saint Louis, MO
…strategy in a role that blends strong partnership and hands-on engineering. You'll act as a liaison between the infrastructure team and application development teams, helping them design,…
Added 3 mins ago
Compliance and Quality Assurance Manager
Advatix, Inc.
Remote, United States
This position can be based in Detroit, Maple Grove, South Bend, Chicago or within driving distance (50 miles) of one of our locations listed
Added 3 mins ago
Operations Enablement Specialist-3
Cars.com LLC
Chicago, IL
…structured and responsible way. This role reports to the Senior Manager, Operations Enablement and operates with a high degree of independence on project-level work.Essential Job…
Added 3 mins ago
Director, Product Management (Media)
Cars.com LLC
Remote, United States
…You will work with cross-functional leadership (UX design, engineering, research, marketing, and analysts) to deliver a best-in-class product roadmap (including well defined, validated, and…
Added 3 mins ago
Lead Generator Project Engineer-1
GE Gas Turbines (Greenville) L.L.C.
United States
…management, technical direction, and drives coordination of engineering activities and critical issue resolution for OTR-related issues for all assigned Generator projects. The Lead…
Added 3 mins ago
Lead Generator Project Engineer-2
GE Gas Turbines (Greenville) L.L.C.
United States
…management, technical direction, and drives coordination of engineering activities and critical issue resolution for OTR-related issues for all assigned Generator projects. The Lead…
Added 3 mins ago
Lead I&C System Engineer
GE Vernova Hitachi Nuclear Energy Americas LLC
United States
Support project engineering or manager with understanding execution metric and status, issues, risks, mitigation or recovering plans, and be extremely proactive to identify changes in scope.
Added 3 mins ago
Product Manager
myKaarma
Long Beach, CA · Pittsburgh, PA
As a Product Manager, you will own a defined product area and be responsible for delivering meaningful outcomes for customers and the business. You will partner closely with Engineering,…
Added 4 mins ago
Senior Planner, Program Management Office
Nissan North America, Inc. (NNA)
Franklin, TN
Provides necessary support and analysis to program managers, senior manager and OPD (Overseas Program Director). Collects and selects data, conducts analysis, and presents conclusions.
Added 4 mins ago
Manufacturing Engineer II
Hydro-Aire Aerospace Corp.
Burbank, CA
…the world. You’ll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no…
Added 4 mins ago
Supplier Systems Program Manager
Anduril Industries
Costa Mesa, CA
B.S. in engineering, supply chain or equivalent degree
Added 4 mins ago
MG
Operations Manager - Waste Services
Metropolitan Government of Nashville & Davidson County
Nashville, TN
- $107,661 to $134,576 USD / year
The Operations Manager performs advanced level professional duties of considerable difficulty in managing a major program within Division of Waste Services. This position will be…
Added 4 mins ago
Senior DBA II
LexisNexis Risk Solutions FL Inc. Company
Boca Raton, FL · FL · TX
Ensure clear and early communication, in particular ensuring that the line manager and/or relevant parties are kept informed of progress, issues, and difficulties.
Added 5 mins ago
Senior Product Manager
Libra Solutions
Remote, United States
We are looking for a Senior Product Manager to own product strategy and execution for C3, Libra’s internal case management and operations platform. C3 is the backbone of Libra’s funding…
Added 6 mins ago
Lead Product Designer - Manage
FlightSafety International Inc
Seattle, WA
(Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Added 6 mins ago
Principal Technical Program Manager, PXT Central Science
Amazon.com Services LLC
Seattle, WA
We are seeking a Principal Technical Program Manager to drive complex, cross-team measurement-science initiatives from definition through delivery. This is a high-impact, high-autonomy role…
Added 6 mins ago
Multi-Site Finance Manager
TreeHouse Foods Services, LLC
United States
We are seeking a highly motivated Multi-Site Finance Manager to join our team as a strategic partner across multiple manufacturing locations. This role is a key member of the plant…
Added 6 mins ago
Engineering Project Manager
ZUPT LLC
United States
The ideal candidate will combine strong project management and organizational skills with a practical understanding of engineering, manufacturing, and technology development.
Added 7 mins ago
IL
Senior Associate, Community Engagement
Invenergy LLC
Denver, CO
- $98,000 to $125,000 USD / year
…project-specific updates, escalating complex or sensitive matters to the Manager as…
Added 7 mins ago
Associate Director MES Operations
Regeneron Pharmaceuticals, Inc (USA)
United States
BA/BS in engineering, biological or physical science, computer science or information technology and 10+ years of experience working with MES or manufacturing systems within a life science…
Added 8 mins ago
Manager, Product & Client Quality
Patheon Manufacturing Services LLC
Ridgefield, NJ
As a Quality Manager at Thermo Fisher Scientific, you will contribute to excellence across our quality management systems while enabling our mission to make the world healthier, cleaner and…

ABM US

Program Manager, Mission Critical Solutions

COLUMBIA, MD, United States
Columbia, MD, United States

Apply on eiqg.fa.us2.oraclecloud.com About employer

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Job details

Experience: 10+ years of experience managing large, complex customer accounts and service programs.
Posting language: English
Posted: Nov 10, 2026

Original job description

The AWS Sr. Program Manager (AWS Sr. PM) serves as one of the primary points of contact for the relationship with AWS and is responsible for ensuring customer satisfaction with the level of service and support they are receiving as well as recognizing and identifying opportunities for customer growth. The individual in this position oversees the contract management support team for AWS including any Contract Managers (CMs), CM Assistants and on-site administrative support. The AWS Sr. Program Manager is responsible for the team monitoring contract profitability and auditing the entire contract annually as well as ensuring all pertinent contract information is maintained. The AWS Sr. Program Manager must be committed and dedicated to excellent customer service, conduct themselves in a professional manner and possess the ability to resolve customer concerns under any circumstance.

Key Responsibilities Customer Relationship Management

Serve as a primary point of contact for AWS and maintain strong customer relationships across assigned accounts.
Ensure customer satisfaction through proactive communication, issue resolution, and service excellence.
Participate in customer meetings, business reviews, site visits, and strategic planning sessions.
Identify opportunities to expand service offerings and strengthen customer partnerships.
Escalate and coordinate resolution of operational or service-related concerns.

Program and Service Delivery Leadership

Oversee the successful delivery of facility operations, maintenance, and managed service programs.
Establish and monitor key performance indicators (KPIs) to drive service quality, responsiveness, and customer satisfaction.
Ensure effective onboarding and implementation of new customer sites and service agreements.
Lead contract governance activities, including audits, renewals, compliance reviews, and operational assessments.
Support continuous improvement initiatives and share best practices across the organization.

Financial and Contract Management

Monitor contract performance, profitability, and operational metrics.
Partner with operations, finance, and sales teams to ensure accurate billing, invoicing, and financial reporting.
Review subcontractor performance, work quality, and associated costs.
Ensure contract documentation, service records, and customer information remain accurate and up to date.

Team Leadership

Provide leadership and support to Contract Managers, Coordinators, and administrative support personnel.
Establish performance expectations and accountability measures for team members.
Participate in performance evaluations, coaching, development planning, and succession planning activities.
Foster a culture of collaboration, customer focus, and operational excellence.
High school diploma or equivalent required; bachelor's degree preferred.
10+ years of experience managing large, complex customer accounts and service programs.
Experience supporting enterprise customers with annual contract portfolios exceeding $25 million.
Strong knowledge of HVAC, mechanical, electrical, facilities management, or building systems operations.
Experience within managed services, facility services, field service, or maintenance delivery environments.
Proven ability to manage customer relationships, operational performance, and contract profitability.
Experience leading cross-functional teams in a multi-site environment.
Strong business, financial, and analytical acumen.
Excellent communication, presentation, and customer-facing skills.
Proficiency with CMMS platforms and Microsoft Office applications.

Preferred Qualifications

Experience supporting hyperscale data center, mission critical, or cloud infrastructure customers.
Knowledge of self-perform HVAC and mechanical service delivery models.
Experience managing subcontractor networks and service provider relationships.
Familiarity with facilities maintenance programs, preventive maintenance strategies, and service-level agreements (SLAs).
Experience conducting executive business reviews and presenting performance metrics to senior stakeholders.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com

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Jobs in the United States