Jobs in the United States

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Forklift Operator II
Sensient
Turlock, CA
- $26.56 USD / hour
The successful candidate will be expected to work at Turlock, California facility and must reside in the area or be willing to commute
Added just now
Phlebotomist Outpatient - Day shift
Grady Memorial Hospital Corporation
Atlanta, GA
4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
Added just now
System Administrator
Grady Memorial Hospital Corporation
Atlanta, GA
4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
Added just now
Clinical Staff Manager - Neuro ICU - FT Days
Grady Memorial Hospital Corporation
Atlanta, GA
The Clinical Staff Manager (CSM), reporting to a multiple department Nursing Unit Director, is a direct supervisory leadership role that is a key member of the Nursing leadership team. The…
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Monitor Technician Telemetry- FT Days
Grady Memorial Hospital Corporation
Atlanta, GA
Basic Life Support (BLS) certification is required or must be completed within 30 days of employment
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Registered Nurse - Sickle Cell Emergency - FT Days
Grady Memorial Hospital Corporation
Atlanta, GA
…Additional roles include advocacy, performance improvement, leadership, problem solving, delegation, conflict resolution, and team…
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Recreation Services Director
City of Airway Heights
Airway Heights, WA
Executive Leadership & Planning: Developing short- and long-range strategic visions, directing city-wide year-round programming, and directly advising or coordinating the municipal Park…
Added 1 min ago
Director, Data Strategy
Smile Doctors LLC
Dallas, TX
Ten (10) years of experience in data, analytics, or BI leadership, including leading a data platform program required
Added 1 min ago
Software Tester
CACI, INC.-FEDERAL
Chantilly, VA
…evaluates test requirements to ensure completeness of test program, performs technical analysis of complete systems and prepares comprehensive system level…
Added 1 min ago
Quality Manager
Schroff Inc.
Warwick, RI
Lead the development, implementation, and maintenance of the Quality Management System (QMS) in alignment with industry standards (e.g., ISO 9001).
Added 1 min ago
Finance Manager, People and Corp Dev.
Okta
San Francisco, CA
Be the key FP&A partner to the Chief People Officer and EVP of Corporate Development
Added 1 min ago
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Multimodality Technologist
Palmer Lutheran Health Center Inc.
West Union, IA
- $30.47 USD / hour
Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and the Career Development Center
Added 1 min ago
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Sous Chef
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
New York, NY
- $67,000 to $90,000 USD / year
…committed to excellence. This is more than your next kitchen leadership position - it's an opportunity to invest in your future. Expand your culinary expertise, strengthen your leadership…
Added 1 min ago
Therapy Program Manager – Career Opportunities
Healthpro Heritage, LLC
Timonium, MD
HealthPro Heritage has some upcoming opportunities in this area for a Therapy Program Manager.
Added 1 min ago
Safety Specialist
Permian Basin Materials LLC
Odessa, TX
…routine basis. Key responsibilities will include providing strong leadership in health and safety, setting an example of best practices, and ensuring safety is a top priority, risk…
Added 1 min ago
Internal Audit Manager, Finance and Operations
Fiserv Solutions LLC
Berkeley Heights, NJ · Omaha, NE · Milwaukee, WI
Coach and mentor engagement team members to improve audit execution, technical skills, and professional development.
Added 1 min ago
Supervising Pharmacy Manager | Douglasville, Georgia
Soliant Health
Douglasville, GA
Oversee pharmacy operations and clinical services focused on home-based intravenous therapies in a leadership role that emphasizes long-term success through comprehensive training and team…
Added 1 min ago
Safety Engineering Technical Leader (Hybrid)
Cisco Systems, Inc.
San Jose, CA
…capable of handling concurrent projects through varying stages of development and compliance testing. When issues arise, you will interface closely with Engineering, Manufacturing and…
Added 2 mins ago
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Director of Events
BOYS & GIRLS CLUB OF GREATER NORTHWEST INDIANA INC
Portage, IN
- $55,000 to $65,000 USD / year
Must possess a valid driver's license and reliable transportation
Added 2 mins ago
Project Portfolio Manager
LLNL
Livermore, CA
This position may offer a hybrid schedule, which includes the flexibility to work from home one or more days per week, after a probationary period
Added 2 mins ago
IT Portfolio Management & Strategic Planning SME
Analytic Solutions Group
Bethesda, MD
…strategic framework and priorities; and funding and related program…
Added 2 mins ago
Operations Manager, Enterprise Clients (58406)
ATS FAMILY
MARIETTA, GA
Serve as a primary operational contact and escalation point for customer program leadership, site representatives, and internal ATS stakeholders.
Added 2 mins ago
Mobile Therapist
Default Brand
Philadelphia, PA
(Must have one of A-D to qualify, in addition to E &F)
Added 2 mins ago
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Driver Class A - Gilroy, CA
My Career Site
Gilroy, CA, CA
- $20 to $30 USD / hour
Must have valid CDL driver’s license and clean driving record · Must have basic reading, writing and mathematical skills
Added 2 mins ago
MC
Material Handler - SSF, CA
My Career Site
South San Francisco, CA, CA
- $18.21 to $23 USD / hour
Must have basic reading, writing and mathematical skills

ABM US

Program Manager, Mission Critical Solutions

COLUMBIA, MD, United States
Columbia, MD, United States

Apply on eiqg.fa.us2.oraclecloud.com About employer

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Job details

Experience: 10+ years of experience managing large, complex customer accounts and service programs.
Posting language: English
Posted: Nov 10, 2026

Original job description

The AWS Sr. Program Manager (AWS Sr. PM) serves as one of the primary points of contact for the relationship with AWS and is responsible for ensuring customer satisfaction with the level of service and support they are receiving as well as recognizing and identifying opportunities for customer growth. The individual in this position oversees the contract management support team for AWS including any Contract Managers (CMs), CM Assistants and on-site administrative support. The AWS Sr. Program Manager is responsible for the team monitoring contract profitability and auditing the entire contract annually as well as ensuring all pertinent contract information is maintained. The AWS Sr. Program Manager must be committed and dedicated to excellent customer service, conduct themselves in a professional manner and possess the ability to resolve customer concerns under any circumstance.

Key Responsibilities Customer Relationship Management

Serve as a primary point of contact for AWS and maintain strong customer relationships across assigned accounts.
Ensure customer satisfaction through proactive communication, issue resolution, and service excellence.
Participate in customer meetings, business reviews, site visits, and strategic planning sessions.
Identify opportunities to expand service offerings and strengthen customer partnerships.
Escalate and coordinate resolution of operational or service-related concerns.

Program and Service Delivery Leadership

Oversee the successful delivery of facility operations, maintenance, and managed service programs.
Establish and monitor key performance indicators (KPIs) to drive service quality, responsiveness, and customer satisfaction.
Ensure effective onboarding and implementation of new customer sites and service agreements.
Lead contract governance activities, including audits, renewals, compliance reviews, and operational assessments.
Support continuous improvement initiatives and share best practices across the organization.

Financial and Contract Management

Monitor contract performance, profitability, and operational metrics.
Partner with operations, finance, and sales teams to ensure accurate billing, invoicing, and financial reporting.
Review subcontractor performance, work quality, and associated costs.
Ensure contract documentation, service records, and customer information remain accurate and up to date.

Team Leadership

Provide leadership and support to Contract Managers, Coordinators, and administrative support personnel.
Establish performance expectations and accountability measures for team members.
Participate in performance evaluations, coaching, development planning, and succession planning activities.
Foster a culture of collaboration, customer focus, and operational excellence.
High school diploma or equivalent required; bachelor's degree preferred.
10+ years of experience managing large, complex customer accounts and service programs.
Experience supporting enterprise customers with annual contract portfolios exceeding $25 million.
Strong knowledge of HVAC, mechanical, electrical, facilities management, or building systems operations.
Experience within managed services, facility services, field service, or maintenance delivery environments.
Proven ability to manage customer relationships, operational performance, and contract profitability.
Experience leading cross-functional teams in a multi-site environment.
Strong business, financial, and analytical acumen.
Excellent communication, presentation, and customer-facing skills.
Proficiency with CMMS platforms and Microsoft Office applications.

Preferred Qualifications

Experience supporting hyperscale data center, mission critical, or cloud infrastructure customers.
Knowledge of self-perform HVAC and mechanical service delivery models.
Experience managing subcontractor networks and service provider relationships.
Familiarity with facilities maintenance programs, preventive maintenance strategies, and service-level agreements (SLAs).
Experience conducting executive business reviews and presenting performance metrics to senior stakeholders.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com

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Jobs in the United States