Jobs in the United States

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Clinical Staff Manager - Neuro ICU - FT Days
Grady Memorial Hospital Corporation
Atlanta, GA
The Clinical Staff Manager (CSM), reporting to a multiple department Nursing Unit Director, is a direct supervisory leadership role that is a key member of the Nursing leadership team. The…
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Recreation Services Director
City of Airway Heights
Airway Heights, WA
Financial & Resource Development: Building and managing the annual Recreation Center budget, alongside serving as the primary grant writer to secure external funding for programs.
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Quality Manager
Schroff Inc.
Warwick, RI
Lead the development, implementation, and maintenance of the Quality Management System (QMS) in alignment with industry standards (e.g., ISO 9001).
Added 1 min ago
Finance Manager, People and Corp Dev.
Okta
San Francisco, CA
We are seeking an experienced, motivated Finance Manager who will be a key player in, and is truly excited about, driving and effectively scaling Okta's growth. This role will report into…
Added 1 min ago
Therapy Program Manager – Career Opportunities
Healthpro Heritage, LLC
Timonium, MD
HealthPro Heritage has some upcoming opportunities in this area for a Therapy Program Manager.
Added 1 min ago
Safety Specialist
Permian Basin Materials LLC
Odessa, TX
Work in conjunction with the Health & Safety Manager to ensure the development, implementation and updating of required written safety and health programs and plans including Hazard…
Added 2 mins ago
Occupational Therapist Home Health
QC-Medi New York, Inc.
Hauppauge, NY
Confer with the patient's physician and other health care team members and participate in development/revision of the Plan of Care Treatment.
Added 1 min ago
Internal Audit Manager, Finance and Operations
Fiserv Solutions LLC
Berkeley Heights, NJ · Omaha, NE · Milwaukee, WI
As Audit Manager at Fiserv, you lead operational, compliance, and product-focused audit engagements that assess the effectiveness of governance, risk management, and internal controls. You…
Added 1 min ago
Senior Banking Product Manager, Core UI/UX
Fiserv Solutions LLC
Lincoln, NE
What does a successful Senior Product Manager, Core UI do?
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Home Health Speech Language Pathologist-Per Diem
IntegraCare Home Health Services, Inc.
Tyler, TX
As a therapist at CenterWell Home Health, reporting to the Clinical Manager, you'll play a vital role in helping patients regain strength, mobility and independence - all from the comfort…
Added 1 min ago
Supervising Pharmacy Manager | Douglasville, Georgia
Soliant Health
Douglasville, GA
…emphasizes long-term success through comprehensive training and team development. This direct hire opportunity offers a chance to manage sterile compounding procedures, lead pharmacy staff,…
Added 2 mins ago
Home Health Speech Language Pathologist
QC-Medi New York, Inc.
Corning, NY
As a therapist at CenterWell Home Health, reporting to the Clinical Manager, you'll play a vital role in helping patients regain strength, mobility and independence - all from the comfort…
Added 1 min ago
Professional Development Specialist RN - On Site
Providence St. Joseph Health
Seattle, WA
…Professional Practice, North Division, the RN Professional Development Specialist implements and evaluates clinical education and experiential learning, with a strong focus on…
Added 1 min ago
Project Portfolio Manager
LLNL
Livermore, CA
This position may offer a hybrid schedule, which includes the flexibility to work from home one or more days per week, after a probationary period
Added 1 min ago
Operations Manager, Enterprise Clients (58406)
ATS FAMILY
MARIETTA, GA
The Operations Manager, Enterprise Clients leads the safe, compliant, efficient, and financially disciplined delivery of calibration services across assigned enterprise customer programs.…
Added 2 mins ago
Case Manager - Transitions
The Community Action Committee of Pike County
Piketon, OH
The Transitions Case Manager provides comprehensive case management services to individuals impacted by substance use disorder who are participating in the Transitions Program and returning…
Added 2 mins ago
Mobile Therapist
Default Brand
Philadelphia, PA
(Must have one of A-D to qualify, in addition to E &F)
Added 2 mins ago
Associate Director - Cost Manager / Quantity Surveyor (Semiconductor Construction)
Turner & Townsend
Boise, ID
To be successful in this role, you must have excellent communication skills and be comfortable operating in a client-facing environment
Added 2 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Chicago, IL
To be successful in this role you must have great communication skills and be comfortable operating in a client-facing role
Added 2 mins ago
Senior Cost Manager / Quantity Surveyor – Data Center Construction
Turner & Townsend
Chicago, IL
This position can be based in the Chicago, IL area, with travel to the project site near St
Added 2 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Joilet, Illinois, IL
To be successful in this role you must have great communication skills and be comfortable operating in a client-facing role
Added 2 mins ago
Senior Cost Manager / Quantity Surveyor – Data Center Construction
Turner & Townsend
St Louis, MO
Turner & Townsend is seeking an experienced Senior Cost Manager / Quantity Surveyor to support a large-scale, multi-phase hyperscale data center program near St. Louis, MO.
Added 2 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Naperville, IL
To be successful in this role you must have great communication skills and be comfortable operating in a client-facing role · This role offers a hybrid schedule with an expected presence on‑site 3 days per week depending on the project phase and client requirements
Added 2 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Aurora, IL
To be successful in this role you must have great communication skills and be comfortable operating in a client-facing role · This role offers a hybrid schedule with an expected presence on-site 3 days per week, depending on the project phase and client requirements
Added 2 mins ago
DT
CEO Office Operations Specialist
Daimler Truck North America LLC
Portland, OR
- $41.35 to $52.88 USD / hour
The CEO Office operates as an integrated team led by the CEO Support Manager, with both the CEO Office Program & Project Manager and CEO Office Operations Specialist reporting to this role.…

ABM US

Program Manager, Mission Critical Solutions

COLUMBIA, MD, United States
Columbia, MD, United States

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Job details

Experience: 10+ years of experience managing large, complex customer accounts and service programs.
Posting language: English
Posted: Nov 10, 2026

Original job description

The AWS Sr. Program Manager (AWS Sr. PM) serves as one of the primary points of contact for the relationship with AWS and is responsible for ensuring customer satisfaction with the level of service and support they are receiving as well as recognizing and identifying opportunities for customer growth. The individual in this position oversees the contract management support team for AWS including any Contract Managers (CMs), CM Assistants and on-site administrative support. The AWS Sr. Program Manager is responsible for the team monitoring contract profitability and auditing the entire contract annually as well as ensuring all pertinent contract information is maintained. The AWS Sr. Program Manager must be committed and dedicated to excellent customer service, conduct themselves in a professional manner and possess the ability to resolve customer concerns under any circumstance.

Key Responsibilities Customer Relationship Management

Serve as a primary point of contact for AWS and maintain strong customer relationships across assigned accounts.
Ensure customer satisfaction through proactive communication, issue resolution, and service excellence.
Participate in customer meetings, business reviews, site visits, and strategic planning sessions.
Identify opportunities to expand service offerings and strengthen customer partnerships.
Escalate and coordinate resolution of operational or service-related concerns.

Program and Service Delivery Leadership

Oversee the successful delivery of facility operations, maintenance, and managed service programs.
Establish and monitor key performance indicators (KPIs) to drive service quality, responsiveness, and customer satisfaction.
Ensure effective onboarding and implementation of new customer sites and service agreements.
Lead contract governance activities, including audits, renewals, compliance reviews, and operational assessments.
Support continuous improvement initiatives and share best practices across the organization.

Financial and Contract Management

Monitor contract performance, profitability, and operational metrics.
Partner with operations, finance, and sales teams to ensure accurate billing, invoicing, and financial reporting.
Review subcontractor performance, work quality, and associated costs.
Ensure contract documentation, service records, and customer information remain accurate and up to date.

Team Leadership

Provide leadership and support to Contract Managers, Coordinators, and administrative support personnel.
Establish performance expectations and accountability measures for team members.
Participate in performance evaluations, coaching, development planning, and succession planning activities.
Foster a culture of collaboration, customer focus, and operational excellence.
High school diploma or equivalent required; bachelor's degree preferred.
10+ years of experience managing large, complex customer accounts and service programs.
Experience supporting enterprise customers with annual contract portfolios exceeding $25 million.
Strong knowledge of HVAC, mechanical, electrical, facilities management, or building systems operations.
Experience within managed services, facility services, field service, or maintenance delivery environments.
Proven ability to manage customer relationships, operational performance, and contract profitability.
Experience leading cross-functional teams in a multi-site environment.
Strong business, financial, and analytical acumen.
Excellent communication, presentation, and customer-facing skills.
Proficiency with CMMS platforms and Microsoft Office applications.

Preferred Qualifications

Experience supporting hyperscale data center, mission critical, or cloud infrastructure customers.
Knowledge of self-perform HVAC and mechanical service delivery models.
Experience managing subcontractor networks and service provider relationships.
Familiarity with facilities maintenance programs, preventive maintenance strategies, and service-level agreements (SLAs).
Experience conducting executive business reviews and presenting performance metrics to senior stakeholders.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com

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Jobs in the United States